What: The Spanish department store group El Corte Inglés wins a series of major Ministry of Defense tenders, strengthening its position in the textile and public procurement sectors.

Why it is important: The group’s ability to secure major tenders reflects a broader trend of retail diversification and adaptation amid changing economic conditions.

El Corte Inglés has secured more than €50 million in contracts from the Spanish Ministry of Defense within a single month, marking its most significant public sector wins in six years. These contracts, which include supplying uniforms, footwear, and accessories for the Army, were awarded through a consortium with leading textile manufacturers and reinforce the retailer’s leadership in the sector. The deals come as Spain increases its defense spending, with the government targeting 2% of GDP by the end of 2025. While El Corte Inglés is well known for its commercial retail operations, these public contracts highlight its strategic diversification and ability to adapt to new market opportunities. The company’s collaboration with long-established partners such as Fábrica Española de Confecciones, Iturri, and Yuma further demonstrates the strength of its supply chain and expertise in fulfilling large-scale government tenders. Despite these successes, the bulk of El Corte Inglés’s revenue continues to come from its core retail business, underscoring the complementary nature of its public procurement activities.

IADS Notes: El Corte Inglés’s recent success in securing over €50 million in defense contracts with the Spanish Ministry of Defense reflects the group’s broader transformation and strategic repositioning throughout 2024 and 2025. As detailed by America Retail in February 2025, the company has implemented a comprehensive strategy combining store renovations, digital expansion, and management restructuring, while maintaining its reputation as one of Spain’s most trusted brands (Modaes, January 2025). The group’s robust financial performance is further supported by a €3 billion investment plan through 2030, as reported by Modaes and Fashion Network in July 2025, and a real estate portfolio valued at €15.7 billion (Modaes, July 2025). These developments underscore El Corte Inglés’s ability to diversify revenue streams beyond traditional retail, leveraging public procurement and strategic partnerships with specialized manufacturers to reinforce its leadership in the Spanish market. The company’s ongoing transformation, including operational efficiency initiatives and digital innovation (Economia Digital, June 2025), positions it as a resilient and adaptable player amid shifting market dynamics and increased government spending.

El Corte Inglés secures contracts with the Spanish army

What: Supaluck Umpujh, Chairwoman of The Mall Group, is named to Fortune’s “Most Powerful Women Asia 2025” list for her transformative leadership in retail and cultural innovation.

Why it is important: Her achievements demonstrate how visionary leadership and inclusivity can drive both commercial success and societal impact in retail.

Supaluck Umpujh, Chairwoman of The Mall Group, has once again been recognized on Fortune’s “Most Powerful Women Asia 2025” list, underscoring her pivotal role in shaping Thailand’s retail landscape. Over four decades, she has led the development of landmark destinations such as Siam Paragon and the Em District, transforming them into internationally acclaimed retail and cultural hubs. Supaluck’s leadership extends beyond commercial achievement; she has championed diversity, equality, and inclusivity, notably through initiatives like the LOVE PRIDE ♡ PARADE, Asia’s largest Pride Month celebration. Her vision positions The Mall Group as a “Space of Inspiration,” advancing Thailand’s soft power and supporting Bangkok’s ambition to become Asia’s Entertainment Hub. Supaluck’s sustained recognition highlights her influence as a trailblazer for women in business, her commitment to digital transformation, and her ability to foster both economic growth and social progress within the retail sector.

IADS Notes: Supaluck Umpujh’s recognition as one of Asia’s most powerful women by Fortune in September 2025 (Monocle) and her Lifetime Achievement Award at the Retail Leaders Circle Global Forum in February 2025 (Press Release) underscore her transformative impact on Thailand’s retail sector. Under her leadership, The Mall Group has pioneered experiential retail and cultural integration, as Inside Retail highlighted in January 2025, positioning Bangkok’s malls as cultural destinations that attract both local and international audiences. This strategy is further evidenced by Siam Paragon’s $39 million investment in immersive attractions (Inside Retail, September 2025), reinforcing the city’s status as a global retail and tourism hub. The Mall Group’s commitment to inclusivity and diversity aligns with broader industry trends, as discussed in Retail Dive and LEADNetwork in February 2025, where inclusive leadership is increasingly recognized as a driver of business growth and resilience. The Asian Retail Outlook 2025 (Inside Retail, February 2025) and BCG’s April 2025 analysis confirm that digital transformation, visionary leadership, and cultural influence are now central to the evolution and competitiveness of leading retail groups in the region.

Supaluck Umpujh Named to Fortune's Most Powerful Women Asia List for Second Consecutive Year

What: Galeries Lafayette partners with Aditya Birla Fashion and Retail Ltd. to open its first Indian flagship in Mumbai, marking a major entry into the country’s luxury market.

Why it is important: The move demonstrates the strategic importance of India for international department stores seeking growth beyond mature markets.

Galeries Lafayette has entered the Indian market through a partnership with Aditya Birla Fashion and Retail Ltd. (ABFRL), opening a flagship store in Mumbai that will feature 250 international and local luxury and premium brands. This initiative is designed to capitalize on Mumbai’s status as India’s wealthiest city and to introduce a new wave of premiumisation to Indian consumers. The store will offer a comprehensive luxury experience, including private lounges, concierge services, personal styling, and curated cultural programs, making high-end retail more accessible and appealing to a broader audience. ABFRL’s strategy, as explained by its international CEO, is to ease consumers into luxury by providing a multi-brand environment that feels less intimidating than single-brand boutiques. Plans are also underway for a second store in Delhi’s DLF Emporio mall and an e-commerce platform to reach affluent customers in tier-2 and tier-3 cities. This partnership underscores the growing appeal of India’s luxury market and the importance of local alliances for global retailers.

IADS Notes: Galeries Lafayette’s entry into India in partnership with Aditya Birla Fashion and Retail Ltd. (ABFRL) reflects a broader trend of international department store expansion into high-growth markets, as highlighted by Fashion Network in July 2025. This move aligns with the premiumisation wave sweeping India’s retail sector, where ABFRL has already established a strong presence through multi-brand concepts like The Collective and strategic investments in both international and homegrown luxury labels (Fashion Network, March 2025). The Mumbai flagship’s focus on experiential retail—offering private lounges, concierge services, and curated cultural programs—mirrors the evolution of department stores into lifestyle and cultural destinations, a trend noted by Inside Retail in June 2025. The partnership also demonstrates the increasing importance of local conglomerates in facilitating global luxury brands’ market entry and adaptation, as seen in ABFRL’s joint ventures with Christian Louboutin and its expansion of Indian designer brands internationally (Fashion Network, March 2025). Galeries Lafayette’s planned e-commerce launch and second store in Delhi further underscore the strategic emphasis on omnichannel growth and the targeting of affluent consumers in both metropolitan and emerging cities.

Aditya Birla celebrates their partnership with Galeries Lafayette by opening the Mumbai store

What: John Lewis introduces a digital supplier platform, streamlining new brand launches and reinforcing its premium retail strategy.

Why it is important: Accelerating brand onboarding through digital transformation strengthens John Lewis’s competitive edge and sets a benchmark for multi-brand retail.

John Lewis’s launch of a digital supplier platform marks a strategic advancement in its efforts to modernize and reinforce its premium retail positioning. By streamlining the onboarding process for new brands, the retailer is able to accelerate product launches and respond more swiftly to evolving consumer preferences. This move is integral to John Lewis’s broader transformation, which includes significant investments in both digital and physical infrastructure, as well as the expansion of its premium fashion assortment through exclusive collaborations and the addition of 100 new brands. The platform, developed in partnership with Mirakl and Russell & Bromley, not only enhances supplier collaboration but also exemplifies the retailer’s commitment to innovation and agility. Leadership changes, such as the appointment of Dom McBrien as chief digital and omnichannel officer and the strategic direction set by fashion director Rachel Morgans, further support this customer-centric approach. Collectively, these initiatives position John Lewis at the forefront of multi-brand retail, setting new standards for speed to market and supplier engagement.

IADS Notes: The launch of John Lewis’s supplier brands platform in October 2025 (Fashion United) is a direct extension of its transformation strategy, which included the addition of 100 premium brands and exclusive collaborations in August 2025 (Retail Gazette). Under Peter Ruis’s leadership, the retailer has focused on repositioning itself in the premium sector and investing in innovation, as detailed in February 2025 (Drapers). The appointment of Dom McBrien as chief digital and omnichannel officer in August 2025 (The Retail Bulletin) and the strategic leadership of Rachel Morgans in June 2025 (Drapers) further underscore John Lewis’s commitment to digital transformation, omnichannel growth, and customer-centric brand partnerships.

John Lewis sets up supplier brands platform to accelerate new launches

What: Galeries Lafayette’s India entry marks a strategic move to capture growth in one of the world’s fastest-growing luxury markets.

Why it is important: Galeries Lafayette’s move reflects the rapid transformation of India’s luxury market and the need for brands to adapt to new consumer dynamics.

Galeries Lafayette’s decision to enter the Indian market is a defining moment in the globalization of luxury retail, demonstrating the retailer’s commitment to international expansion and its recognition of India’s burgeoning luxury sector. Supported by a €400 million investment plan, the French department store is modernizing its operations and targeting high-growth regions, with India at the forefront of its strategy. This move is timely, as India’s luxury market is experiencing a remarkable transformation, characterized by a surge in affluent consumers and a shift toward integrated, culturally resonant retail experiences. The influx of international luxury brands into India, nearly doubling in the past year, highlights the country’s emergence as a global luxury hub and underscores the strategic importance of adapting retail formats to local preferences. Galeries Lafayette’s entry not only positions it to benefit from India’s rapid consumer growth but also sets a benchmark for other European department stores and luxury retailers seeking to remain relevant and competitive in evolving global markets.

IADS Notes: Galeries Lafayette’s India entry is anchored by its €400 million investment plan announced in November 2024 (Challenges), which prioritizes both domestic modernization and international expansion. The retailer’s double-digit growth in 2025, driven by luxury brand expansion and tourism (Fashion Network, July 2025), validates this strategy. India’s luxury market transformation, with a surge in affluent consumers and integrated retail models (Vogue Business, March 2025), has attracted a record number of international brands (India Economic Times, February 2025). This shift mirrors the broader industry trend of luxury brands pivoting from China to India to capture new growth (ET Retail, December 2024).

French luxe retailer Galeries Lafayette set for India entry

What: John Lewis partners with Russell & Bromley and Mirakl to introduce a direct-shipping supplier platform, strengthening its premium brand strategy.

Why it is important: This move reflects John Lewis’s commitment to digital innovation and premium positioning, building on recent leadership and assortment strategies.

John Lewis has unveiled a new supplier platform, developed in partnership with Mirakl and launched alongside luxury footwear brand Russell & Bromley, to accelerate the onboarding of premium brands and enhance its digital agility. This initiative is designed to make the retailer more responsive to consumer demand by streamlining the listing and sales process for new brands, particularly in the premium segment. The platform’s direct-shipping model reduces time to market and supports John Lewis’s broader ambition to elevate its fashion offering, as articulated by fashion director Rachel Morgans. The move comes amid a significant transformation at John Lewis, including the addition of 100 new brands, the launch of its own premium menswear label, and a renewed focus on omnichannel capabilities such as “deliver from store.” Executive director Peter Ruis, who returned to lead the company’s transformation, has emphasised the momentum and excitement within the fashion division, aiming to double its business in this area. These efforts collectively underscore John Lewis’s strategy to reposition itself as a leader in premium retail through technological innovation, curated brand partnerships, and enhanced customer experience.

IADS Notes: John Lewis’s introduction of this supplier platform directly extends its transformation strategy, highlighted by the addition of 100 premium brands and exclusive collaborations in August 2025 (Retail Gazette). Under Peter Ruis’s leadership, the retailer has focused on doubling fashion revenue and repositioning itself in the UK’s premium sector, as seen in July 2025 (Drapers). The launch of own-brand premium collections and the appointment of Dom McBrien as chief digital and omnichannel officer in August 2025 (The Retail Bulletin), along with rapid delivery initiatives in July 2025 (Retail Week), all demonstrate a commitment to agility, innovation, and customer-centric growth.

John Lewis introduces new supplier platform as it ups focus on premium brands

What: The Spanish department store group El Corte Inglés wins a series of major Ministry of Defense tenders, strengthening its position in the textile and public procurement sectors.

Why it is important: The group’s ability to secure major tenders reflects a broader trend of retail diversification and adaptation amid changing economic conditions.

El Corte Inglés has secured more than €50 million in contracts from the Spanish Ministry of Defense within a single month, marking its most significant public sector wins in six years. These contracts, which include supplying uniforms, footwear, and accessories for the Army, were awarded through a consortium with leading textile manufacturers and reinforce the retailer’s leadership in the sector. The deals come as Spain increases its defense spending, with the government targeting 2% of GDP by the end of 2025. While El Corte Inglés is well known for its commercial retail operations, these public contracts highlight its strategic diversification and ability to adapt to new market opportunities. The company’s collaboration with long-established partners such as Fábrica Española de Confecciones, Iturri, and Yuma further demonstrates the strength of its supply chain and expertise in fulfilling large-scale government tenders. Despite these successes, the bulk of El Corte Inglés’s revenue continues to come from its core retail business, underscoring the complementary nature of its public procurement activities.

IADS Notes: El Corte Inglés’s recent success in securing over €50 million in defense contracts with the Spanish Ministry of Defense reflects the group’s broader transformation and strategic repositioning throughout 2024 and 2025. As detailed by America Retail in February 2025, the company has implemented a comprehensive strategy combining store renovations, digital expansion, and management restructuring, while maintaining its reputation as one of Spain’s most trusted brands (Modaes, January 2025). The group’s robust financial performance is further supported by a €3 billion investment plan through 2030, as reported by Modaes and Fashion Network in July 2025, and a real estate portfolio valued at €15.7 billion (Modaes, July 2025). These developments underscore El Corte Inglés’s ability to diversify revenue streams beyond traditional retail, leveraging public procurement and strategic partnerships with specialized manufacturers to reinforce its leadership in the Spanish market. The company’s ongoing transformation, including operational efficiency initiatives and digital innovation (Economia Digital, June 2025), positions it as a resilient and adaptable player amid shifting market dynamics and increased government spending.

El Corte Inglés secures contracts with the Spanish army

What: Chalhoub Group’s strategic investment in Willy Chavarria marks a new phase in luxury retail, emphasising cultural relevance and global expansion.

Why it is important:  The move aligns with the Gulf region’s strategy of digital transformation and omnichannel expansion, reinforcing its position as a luxury market leader.

Chalhoub Group’s minority investment in Willy Chavarria, in partnership with FAE Fashion Ventures, signals a pivotal evolution in luxury retail, where cultural relevance and authentic storytelling are increasingly valued. Chavarria’s menswear, known for its socially conscious narratives and global resonance, benefits from Chalhoub’s operational expertise and FAE’s creative industry background. This collaboration exemplifies the shift from traditional retail and distribution to active brand building, with a focus on measured, sustainable growth rather than rapid expansion. The partnership is designed to leverage Chalhoub’s regional strength and FAE’s early-stage brand development, supporting Chavarria’s ambitions for international presence, including a flagship store in New York and gradual entry into the Middle East. The investment comes amid robust growth in the Gulf luxury market, where digital transformation and omnichannel strategies are driving resilience and innovation. Both investors stress the importance of long-term partnership, operational support, and a deep understanding of the target customer, prioritizing longevity and stability over short-term gains. 

IADS Notes: Recent insights from October 2025 highlight the Middle East’s emergence as a global luxury growth engine, with Chalhoub Group’s strategy rooted in local engagement, digital transformation, and omnichannel expansion (RLC Fashion Summit, October 2025; BoF, May 2025; WWD, May 2025). The partnership with Willy Chavarria and FAE Fashion Ventures reflects this approach, combining operational excellence with creative brand building (WWD, October 2025). The Gulf region’s luxury market resilience and focus on innovative retail experiences, as seen in May 2025, provide a blueprint for sustainable international growth and reinforce the region’s leadership in luxury retail (WWD, May 2025).

Chalhoub Group backs Willy Chavarria with strategic investment

What: Galeries Lafayette’s affiliate (Planet Indigo and Société Limitée) store opens a 3,000 m² store in Nîmes, introducing 150 brands and revitalising the city centre.

Why it is important: The project demonstrates how department stores can revitalise city centres and attract exclusive brands, aligning with recent successful renovations across the network. 

The opening of Galeries Lafayette in Nîmes marks a significant milestone in the ongoing transformation of French department stores as catalysts for urban renewal. The 3,000 m² store, featuring 150 brands—some exclusive to the city—embodies a strategic effort to reinvigorate the heart of Nîmes and restore the Coupole’s role as a commercial anchor. This ambitious €9 million project, completed in partnership with local businesses, not only modernises the retail landscape but also improves accessibility and connectivity with historic shopping streets. The store’s design, with its elegant shop-in-shop corners and direct escalator access, is tailored to local consumers while aiming to attract over one million visitors annually. The initiative reflects Galeries Lafayette’s broader investment strategy, which has seen similar successes in other cities, and underscores the importance of balancing heritage preservation with contemporary retail innovation. By drawing exclusive brands and increasing footfall, the Nîmes opening demonstrates the enduring relevance of department stores in shaping vibrant urban environments and supporting local economies. 

IADS Notes: The Nîmes opening mirrors the successful renovation of Lyon Bron in October 2024 and the Haussmann flagship’s double-digit growth in July 2025. The strategy emphasises revitalising city centres, attracting exclusive brands, and integrating department stores into broader urban renewal efforts, while also addressing the challenges of network consolidation and evolving consumer expectations

Galeries Lafayette’s new affiliate store in the South of France

What: John Lewis Partnership received approval for its Reading mixed-use development, advancing its strategy to diversify assets and modernize its retail footprint.

Why it is important: The Reading approval underscores the sector-wide trend of integrating asset diversification and retail transformation to adapt to changing market demands.

John Lewis Partnership’s approval for the Reading mixed-use development signals a decisive evolution in the company’s approach to property strategy and retail transformation. By securing the green light for this project, John Lewis is not only diversifying its asset base but also responding to the growing need for urban regeneration and the integration of retail with residential and community spaces. The Reading scheme, alongside the recently approved West Ealing development, demonstrates the retailer’s commitment to maximising asset value while navigating the complexities of planning, affordability, and commercial viability. These initiatives are underpinned by a substantial £800 million investment in store renovations and experiential retail, reflecting a renewed focus on core retail excellence and customer experience. Under Peter Ruis’s leadership, John Lewis is blending its heritage with innovation, repositioning itself competitively and redefining the department store’s role in the modern urban landscape. This strategic shift highlights how leading retailers are adapting their property portfolios to remain relevant and resilient in a rapidly changing market.

IADS Notes: John Lewis Partnership’s approval for the Reading development in October 2025 (Retail Week) is part of a broader transformation, with the Reading scheme’s challenges and the West Ealing approval (Drapers, May 2025) illustrating the complexities and opportunities of mixed-use projects. The retailer’s £800 million investment in store renovations (WWD, October 2024) and Peter Ruis’s modernisation strategy (Drapers, February 2025) further underscore the company’s commitment to asset optimisation, urban regeneration, and competitive repositioning in the UK retail sector.

John Lewis Partnership receives green light for Reading development

What: To ensure quality service during the holiday season, El Corte Inglés is hiring 6,000 temporary staff across sales, logistics, and customer service, with a focus on youth employment and comprehensive training.

Why it is important: This initiative highlights the critical role of seasonal hiring, youth employment, and training in maintaining operational excellence and customer experience during peak retail periods.

El Corte Inglés has begun its annual Christmas recruitment campaign, aiming to hire 6,000 seasonal workers to support increased activity in sales, logistics, and omnichannel operations. The company’s hiring strategy allocates 40% of positions to young people entering the workforce for the first time, while the remaining 60% are filled by experienced professionals. All new hires will participate in a comprehensive training program to prepare them for roles in sales, customer service, and logistics, ensuring they can deliver the high standards of service associated with the brand. The initiative is designed to enhance the customer experience and operational efficiency during the busiest shopping season of the year. This approach aligns with broader industry trends, as leading retailers like John Lewis and M&S are also expanding their seasonal workforces to support both in-store and online operations. El Corte Inglés’s commitment to training and youth employment not only supports its operational needs but also provides valuable career opportunities for young people in Spain.

IADS Notes: El Corte Inglés’s annual Christmas hiring campaign, aiming to recruit 6,000 seasonal workers, reflects a broader industry trend of flexible staffing and operational excellence during peak periods. As reported by Fashion Network in November 2024, the company’s strategy allocates 40% of positions to young people entering the workforce for the first time, while the remaining 60% are filled by experienced professionals, all supported by a comprehensive training program . The focus on omnichannel roles, logistics, and order management aligns with the growing complexity of holiday retail operations, as highlighted by America Retail in February 2025 and Fashion Network in November 2024 . Contact Center Hub in November 2024 described El Corte Inglés’s commitment to customer experience, with training and onboarding designed to ensure high service standards throughout the season . Modaes in July 2025 and Press Release in June 2025 noted the group’s strong financial performance and ongoing investment in digital transformation and operational efficiency, reinforcing its leadership in the Spanish retail sector . Retail Week in September 2025 and Modaes in January 2025 discussed similar seasonal hiring trends at John Lewis and other major retailers, emphasizing the importance of flexible staffing and omnichannel support during the crucial holiday trading period . Collectively, these developments show that El Corte Inglés is leveraging seasonal hiring, training, and digital innovation to maintain its reputation for quality service and operational excellence during the busiest time of year.

El Corte Inglés launches a massive recruitment campaign for Christmas sales

What: El Corte Inglés renews its partnership with the Royal Spanish Tennis Federation to support Spanish tennis and promote the Davis Cup playoff in 2025.

Why it is important: This renewal reflects El Corte Inglés’s ongoing strategy to build brand value and customer loyalty through high-profile sports partnerships, as seen in recent cultural and sporting sponsorships.

El Corte Inglés has extended its partnership with the Royal Spanish Tennis Federation for another year, reinforcing its commitment to Spanish tennis during a pivotal season that includes the Spain-Denmark Davis Cup playoff in Marbella. By leveraging its prominent shopping centres in Madrid and Andalusia to promote the event, the retailer strengthens its role as a key supporter of national sports. This collaboration is not only a testament to El Corte Inglés’s loyalty to the sport but also a strategic move to deepen its connection with Spanish society, fostering experiences that unite fans and the national team. The partnership is emblematic of the company’s broader approach to community engagement and experiential marketing, using major sporting events to enhance customer loyalty and brand perception. Such initiatives underscore El Corte Inglés’s ambition to remain at the forefront of retail by integrating cultural and sporting values into its business model, ensuring c ontinued relevance and resonance with its customer base.

IADS Notes: El Corte Inglés’s renewed sponsorship of the RFET aligns with its broader strategy of cultural and sports engagement, as seen in its support for the Fallas festival (28 February 2025, Press Release), the San Silvestre Vallecana race (11 October 2024, Press Release, and its strong brand reputation highlighted in the EY Retail Performance Ranking (28 January 2025, Modaes: link). These initiatives are further reinforced by its focus on exclusive experiences and innovative event-driven marketing.

El Corte Inglés renews its commitment to Spanish tennis 

What: El Corte Inglés sponsors San Diego Comic-Con Malaga, integrating retail offerings and exclusive experiences to drive engagement at the first SDCC held outside the US.

Why it is important: This initiative demonstrates how cultural sponsorships and experiential retail strategies can strengthen brand relevance and boost customer engagement.

El Corte Inglés’ sponsorship of San Diego Comic-Con Malaga marks a significant step in the retailer’s ongoing evolution toward experiential and culturally integrated retail. By aligning itself with the first-ever SDCC held outside the United States, El Corte Inglés not only amplifies its brand visibility but also creates a direct link between its retail offerings and a major international pop culture event. The event’s diverse programming, featuring over 300 hours of activities and appearances by global celebrities such as Arnold Schwarzenegger, Luke Evans, and Pedro Alonso, is designed to attract more than 100,000 fans. El Corte Inglés leverages this opportunity by integrating its product categories—comics, board games, and video games—into the event’s activities, while simultaneously launching Comic Fortnight promotions and exclusive discounts. This approach not only drives footfall and online traffic but also positions the retailer as a destination for both entertainment and commerce. The strategy reflects a broader industry trend where retailers use cultural engagement and experiential marketing to foster deeper customer relationships and maintain relevance in a rapidly changing market. 

IADS Notes: [text]

El Corte Inglés becomes official sponsor of San Diego Comic-Con Malaga [add link, bold, and italiscised to turn into a button : to be deleted]

What: John Lewis has appointed Anna Milne as director of merchandising, reinforcing its leadership team amid a major transformation and fashion strategy overhaul.

Why it is important: This appointment reflects John Lewis’s commitment to strengthening its merchandising expertise as it pursues ambitious growth and transformation in a competitive retail market.

The appointment of Anna Milne as director of merchandising at John Lewis in October 2025 marks a pivotal moment in the retailer’s ongoing transformation. This leadership move is closely aligned with John Lewis’s accelerated fashion strategy, which saw the addition of 100 new premium brands and exclusive collaborations in August 2025 as part of an £800 million turnaround programme. The retailer’s focus on merchandising leadership and brand positioning is further supported by plans to double its fashion business, announced in July 2025, and the recruitment of expert talent to drive this ambition. The August 2025 appointment of Dom McBrien as chief digital and omnichannel officer underscores the importance of digital innovation and leadership agility in John Lewis’s growth strategy. Under Peter Ruis’s direction, the company has also restructured its buying and merchandising teams, emphasising brand curation and customer engagement. These strategic changes and investments highlight John Lewis’s determination to reinvent the department store model and secure its relevance in a rapidly evolving retail landscape.

IADS Notes: Anna Milne’s appointment as director of merchandising in October 2025 (Retail Week) is part of a broader leadership renewal, supporting John Lewis’s addition of 100 new premium brands and exclusive collaborations in August 2025 (Retail Gazette). The July 2025 announcement to double the fashion business and the August 2025 hiring of Dom McBrien as chief digital and omnichannel officer (The Retail Bulletin) further reinforce this transformation. Under Peter Ruis, the retailer has restructured its merchandising teams and focused on brand curation and customer engagement, as outlined in October 2024 (Retail Week)

John Lewis appoints new director of merchandising 

What: At the RLC Fashion Summit in Milan, Michael Chalhoub outlined how the Middle East is emerging as a global growth engine for luxury, driven by youthful demographics, local investment, and a focus on quality and customer experience.

Why it is important: The session underscores how demographic advantages, investment in infrastructure, and a focus on quality are enabling the Middle East to outpace mature markets in luxury growth.

At the RLC Fashion Summit in Milan, Michael Chalhoub, CEO of Chalhoub Group, described how the Middle East is defying global luxury’s slowdown, with beauty and fashion growing at high single- to low double-digit rates. He emphasized that the region’s youthful, affluent, and digitally savvy population—65% under 35 in Saudi Arabia—demands authentic engagement, personalized experiences, and seamless integration of technology. Chalhoub Group’s growth playbook combines concept innovation (like Level Shoes), major investments in logistics and talent (including a 50-hectare Riyadh distribution center and Chalhoub University), and a regional platform that balances local specificity with scale. The group’s expansion now extends to Latin America and sub-Saharan Africa, positioning it as a stabilizing partner for global brands. Chalhoub stressed that quality—across product, experience, and people—is the defining trend, and that brands must invest in experiences that make customers want to shop locally. He advised global brands to move early, localize, and invest in talent, as the Middle East is no longer a peripheral market but a core growth engine for luxury worldwide. 

IADS Notes: [text]

Michael Chalhoub took the stage at RLC Fashion Summit 

What: A new phase of leadership and organisational renewal at El Corte Inglés sees key executive changes, internal promotions, and a €3 billion investment plan supporting ongoing growth and modernisation.

Why it is important: El Corte Inglés’ focus on internal promotion, asset optimisation, and sustained investment highlights its commitment to growth and adaptability in a challenging market

El Corte Inglés is entering a dynamic new chapter, marked by the resignation of operations chief Javier Catena and a significant reorganisation of its fashion division. Under CEO Gastón Bottazzini, the company has promoted internal talent to key roles, dividing responsibilities among four executives in fashion and restructuring its top management to enhance agility and specialisation. Catena, who managed a €17 billion real estate portfolio and oversaw logistics and supply chain, will remain to ensure a smooth transition. These leadership changes come as the group implements a comprehensive transformation strategy, including the creation of a Transformation Office and a €3 billion investment plan through 2030. Financial performance remains robust, with a 6.7% increase in net profit and 2% revenue growth in 2024, despite a slower pace than the previous year. The company’s balanced approach to digital innovation, sustainability, and operational efficiency positions El Corte Inglés as a resilient leader, leveraging change as an opportunity for renewal and future growth.

IADS Notes: El Corte Inglés’ recent executive changes, including the departure of Javier Catena and the reorganisation of its fashion division, reflect a dynamic phase of strategic renewal and modernisation. As reported by El Confidencial in March 2025 and Modaes in June 2025, CEO Gastón Bottazzini’s leadership has ushered in a comprehensive transformation plan, with the creation of a Transformation Office and the promotion of internal talent to key positions . Catena’s stewardship of a €17 billion real estate portfolio and the group’s continued investment in logistics and store modernisation underscore the company’s commitment to operational excellence and asset optimisation. The fashion division’s restructuring, with responsibilities shared among four executives, demonstrates a focus on specialisation, agility, and continuity. Financial results remain robust, with Modaes and Fashion Network (July 2025) reporting a 6.7% increase in net profit and a €3 billion investment plan through 2030, reinforcing the group’s long-term confidence and growth trajectory . America Retail (February 2025) and Press Release (June 2025) further highlight El Corte Inglés’ balanced approach to digital innovation, sustainability, and operational efficiency, positioning the company as a resilient leader in the evolving retail landscape . Collectively, these developments show that El Corte Inglés is leveraging change as an opportunity for renewal, building on its heritage while embracing innovation and future growth.

Executive changes at El Corte Inglés

What: Galeries Lafayette has blocked Shein’s entry into its SGM-affiliated stores, citing brand values and contractual obligations.

Why it is important: Galeries Lafayette’s stance highlights the risk of alienating premium brands and damaging long-standing retail relationships.

Galeries Lafayette’s firm opposition to Shein’s entry into its SGM-affiliated provincial stores marks a critical moment for the French retail sector, reflecting the heightened sensitivity around brand image and the preservation of long-standing industry relationships. The group’s leadership, under Nicolas Houzé, swiftly rejected the installation of Shein spaces, emphasizing that ultra-fast fashion is incompatible with the values and contractual standards of the Galeries Lafayette brand. This move comes amid a wave of criticism from French fashion federations, who argue that such partnerships threaten the creative and qualitative heritage of French retail. The controversy echoes recent industry turbulence, including the backlash and legal disputes surrounding Pimkie’s alliance with Shein, which led to Pimkie’s expulsion from retail associations. These events underscore the operational and governance challenges inherent in multi-brand retail networks, where franchisees and franchisors must navigate complex affiliations and safeguard their reputations. Ultimately, Galeries Lafayette’s decision signals a broader industry pushback against ultra-fast fashion’s disruptive influence and a renewed commitment to protecting premium brand relationships.

IADS Notes: The dispute between Galeries Lafayette and SGM over Shein’s entry into affiliated department stores is emblematic of the broader tensions shaping the French retail landscape. Shein’s push for permanent physical spaces, as reported in October 2025 (“Shein to launch first permanent physical stores in French department stores”, Fashion Network), has ignited controversy not only due to its ultra-fast fashion model but also because of the reputational and regulatory risks it brings, including a €40 million fine for deceptive pricing in July 2025 (“Shein fined €40m for deceptive pricing in France”, Fashion Network). The backlash from industry federations mirrors the legal and reputational turmoil seen in the Pimkie-Shein partnership in September 2025 (“Pimkie and Shein Partnership: Mulliez family announces legal action”, Le Figaro; “Pimkie expelled from French retail associations”, Fashion Network), which resulted in Pimkie’s expulsion from retail associations and underscored the sector’s resistance to alliances with controversial e-commerce giants. These developments highlight the operational and contractual complexities faced by department store networks, as illustrated by the April 2025 indictment of a Galeries Lafayette franchisee partner (“Galeries Lafayette’s franchisee partner indicted for misuse of corporate assets”, Fashion Network), and raise concerns about the potential erosion of relationships with premium brands that underpin the value and image of iconic French retail institutions.

Galeries Lafayette Group wants to block Shein’s entry into its SGM-affiliated stores

What: John Lewis Partnership appoints Helen Webb as chief people officer, bringing extensive HR leadership experience from major UK retailers.

Why it is important: The move underscores the importance of people strategy and partner engagement in sustaining John Lewis’s unique ownership model.

John Lewis Partnership has named Helen Webb as its new chief people officer, effective 24 November, marking a significant leadership transition for the retailer. Webb brings a wealth of HR experience from her previous roles at Marks & Spencer, Sainsbury’s, Co-op, and most recently as chief people officer at WH Smith. She succeeds Jo Rackham, who served as interim chief people officer for the past 18 months. Chairman Jason Tarry emphasised Webb’s role in shaping the partnership’s people strategy and nurturing its distinctive partner culture, which is central to the company’s employee-owned model. Webb expressed her commitment to fostering an environment where employees can thrive and feel a sense of belonging. This appointment comes as John Lewis prepares to recruit a record 13,700 temporary staff for the upcoming golden quarter, highlighting the ongoing importance of talent management and engagement. The move signals John Lewis’s continued investment in its people and its commitment to maintaining a strong, values-driven workplace culture.

IADS Notes: Helen Webb’s appointment as chief people officer at John Lewis Partnership reflects a broader trend of leadership transitions in retail, as seen in October 2024 with CEO changes at major retailers (Retail Gazette) and the January 2025 focus on trusted, experienced executives to restore confidence (Fortune). Her extensive HR background aligns with the sector’s emphasis on integrating diverse experience for strategic renewal, as demonstrated by recent hires at John Lewis and M&S in June and September 2025 (Drapers; Retail Week). The significance of HR leadership is further highlighted by Lotte Department Store’s transformation in August 2025 (The Chosun Daily) and the industry-wide move toward value-driven employment practices in May 2025 (The Retail Bulletin). John Lewis’s employee ownership model continues to set a benchmark for engagement and performance, a point reinforced by The Entertainer’s adoption of a similar structure in September 2025 (Retail Week) and ongoing discussions about trust and values in retail.

John Lewis names new chief people officer

What: Freiburg’s Fashion & Food Festival boosted downtown foot traffic and retail engagement through collaborative city and retailer initiatives.

Why it is important: The festival’s success demonstrates how experiential events and extended hours can increase customer engagement and support downtown retail.

Freiburg’s Fashion & Food Festival transformed the city centre into a lively stage for fashion, food, and community engagement, drawing large crowds despite challenging weather. Organised by Gemeinsam Freiburg e.V. and the city’s economic and tourism agency, the event showcased the power of partnership between local government and retailers. Over two days, more than 40 fashion shows, culinary offerings, and interactive activities—from magic shows to guided tours—invigorated the city’s retail landscape. Breuninger, a key department store, played a prominent role with curated runway presentations, in-store entertainment, and extended opening hours, underscoring the importance of experiential retail in attracting visitors and increasing dwell time. The festival’s collaborative approach not only enhanced the city’s appeal but also demonstrated how coordinated efforts can drive foot traffic and energise local commerce. This model of partnership and event-driven engagement is increasingly vital for urban retail, as it fosters a sense of community and positions the city centre as a destination for both shopping and social experiences.

IADS Notes: Recent industry developments confirm the effectiveness of such collaborative and experiential strategies. In March 2025, US department stores were noted for abandoning downtown locations, but those investing in community engagement and mixed-use redevelopment are finding new relevance (The Robin Report, March 2025). Simon Property Group’s December 2024 results showed that experiential retail and local events significantly increased mall traffic (WWD, December 2024). Santa Monica’s March 2025 transformation into an entertainment hub (Los Angeles Times, March 2025), and Printemps’ focus on dwell time in New York (BoF, March 2025), further illustrate how experiential programming and extended hours can revitalise urban retail. Department stores that prioritise innovation and community-focused experiences, as highlighted in April 2025 (The Retail Bulletin, April 2025), continue to thrive in a changing retail landscape.

Breuninger’s Fashion & Food festival in Freiburg, a customer magnet

What: Magasin du Nord empowers customers to co-create beauty awards, blending in-store experiences and digital engagement to drive community and brand relevance.

Why it is important: Empowering customers as co-creators strengthens loyalty and authenticity, aligning with proven strategies for retail growth and differentiation.

Magasin du Nord’s “Chosen by Beauty Lovers” initiative marks a significant evolution in retail, positioning customers as active co-creators in the selection of beauty favorites. By integrating both in-store product experiences and digital voting, Magasin not only enhances engagement but also fosters a sense of ownership and community among its clientele. This approach is particularly timely as the Danish beauty market continues to grow, with consumer spending on beauty products rising sharply since 2019, and Magasin outperforming the broader market through its focus on niche categories and experiential retail. The initiative underscores a broader shift in retail, where authenticity, inspiration, and community are increasingly valued over traditional marketing and expert-driven curation. By celebrating customer choices in both physical and digital spaces, Magasin is redefining the relationship between retailer and consumer, making the shopping experience more meaningful and relevant. This strategy not only drives loyalty but also positions Magasin at the forefront of retail innovation, reflecting the industry’s move toward omni-channel, community-centric models.

IADS Notes: Magasin du Nord’s strategy is closely aligned with recent industry developments. In May 2025, leading retailers such as Selfridges and Nykaa demonstrated the power of community-driven engagement and experiential rewards in building loyalty (Fashion Network, May 2025). Magasin’s strong growth in 2024, driven by beauty investments and innovative formats, mirrors the global surge in beauty e-commerce and digital sales reported in April and March 2025 (Via Ritzau, April 2025; Journal du Net, April 2025; Forbes, March 2025). The importance of authenticity and community, highlighted in April and September 2025, is now a proven driver of customer loyalty and business performance (BoF, April 2025; Inside Retail, September 2025; Forbes, April 2025), while customer-driven events and immersive experiences, as seen at Breuninger and Manor, have become key tools for brand activation and differentiation (Lokal Büro, August 2025, June 2025).

Magasin du Nord launches a community-driven beauty award

What: The Mall Group’s AR Navigation and i-Reserved Parking services have earned top honors at the Asian Technology Excellence Awards 2025, setting a benchmark for tech-driven retail experiences.

Why it is important: The Mall Group’s recognition demonstrates how digital innovation is reshaping customer engagement and convenience in urban retail environments.

The Mall Group’s recent accolades at the Asian Technology Excellence Awards 2025 underscore its pioneering role in integrating advanced digital solutions within the retail sector. By implementing AR Navigation, the company has transformed the mall experience, making navigation intuitive and interactive for shoppers, while the i-Reserved Parking service leverages mobile technology to streamline parking, addressing a key pain point for urban consumers. These initiatives reflect a strategic commitment to enhancing convenience and engagement through technology, positioning The Mall Group as a leader in retail innovation. The recognition also signals a broader industry movement, as retailers increasingly adopt immersive and mobile platforms to meet evolving consumer expectations. This shift is particularly relevant in densely populated urban markets, where seamless digital-physical integration is becoming essential for differentiation and sustained customer loyalty. The Mall Group’s achievements set a new standard for how retail environments can leverage technology to create superior, future-ready shopping experiences.

IADS Notes: The Mall Group’s award-winning AR Navigation and i-Reserved Parking services exemplify the retail industry’s rapid embrace of immersive and mobile technologies. Research from April 2025 confirms AR’s positive impact on engagement, especially among Gen Z (Future Business Journal, April 2025). The December 2024 rollout of smart carts further highlights The Mall Group’s ongoing digital innovation (Retail Tech Innovation, December 2024). These developments mirror global trends, with leading brands integrating AR, VR, and mobile solutions to enhance customer experience, as seen in November 2024 (Vogue Business, November 2024). The evolution of smart stores (Journal du Net, January 2025) and the transformation of Singapore’s City Square Mall in April 2025 (Inside Retail, April 2025) further illustrate the growing importance of digital-physical integration and experiential design in maintaining retail relevance.

The Mall Group wins two major technology awards

What: Breuninger is expanding its retail media offering in the premium and luxury segment, leveraging exclusive first-party data and omnichannel strategies to drive targeted marketing and campaign performance.

Why it is important: This development reflects the retail industry’s shift toward data-driven, omnichannel marketing, as seen in recent sector-wide transformations.

Breuninger is intensifying its focus on retail media within the premium and luxury sector by expanding its portfolio across the entire marketing funnel, from branding to performance-driven solutions. Central to this evolution is the use of exclusive first-party data, collected through purchases, website visits, and loyalty programs, which enables precise and privacy-compliant targeting of high-value audiences. With over 2.6 million active customers and a robust online presence, Breuninger has become one of the most significant first-party data sources in the German-speaking luxury market. The company’s retail media strategy encompasses digital advertising, personalized newsletters, and in-store activations, including collaborations with brands like Polo Ralph Lauren and cross-industry partners. The introduction of a self-service platform in 2024 has empowered more than 180 brand partners to independently manage sponsored product ads, while a technological upgrade in 2025, in partnership with Topsort, further enhances campaign performance and data integration. The launch of Audience Ads, based on anonymized data from Breuninger’s Customer Data Platform, marks another step in delivering targeted, omnichannel marketing solutions.

IADS Notes: Breuninger’s retail media expansion is emblematic of broader industry trends observed throughout 2024 and 2025. The strategic use of first-party data and omnichannel integration mirrors the evolution seen in luxury groups like Capri Holdings (Inside Retail, March 2025). The rise of retail media as a core business model is highlighted by sector analyses (MBS, July 2025), while major retailers’ investments in media networks and data-driven marketing are documented in Retail Week (October 2024). Quick commerce platforms are accelerating this shift with real-time targeting capabilities (Journal du Net, September 2025). Breuninger’s digital transformation, completed in October 2024 (CIO), has positioned it at the forefront of these developments, blending technology, data, and experiential retail to drive growth and brand engagement.

Breuninger has launched new retail media formats and a self-service platform

What: Toy retailer The Entertainer has adopted an employee ownership model, appointing a John Lewis family member to chair its new staff trust.

Why it is important: This transition highlights the growing influence of employee ownership and trusted leadership in driving long-term sustainability and cultural transformation in retail.

The Entertainer’s move to an employee ownership model, with a John Lewis heir at the helm of its newly established staff trust, marks a pivotal moment in retail governance. This transition not only signals a commitment to empowering employees but also reflects a broader industry shift toward value-driven business models and innovative succession planning. By placing ownership in the hands of staff and entrusting leadership to a figure with deep roots in employee-owned retail, The Entertainer is positioning itself for greater resilience, engagement, and long-term success. This approach mirrors the strategies of other successful family-owned and employee-centric retailers, who have demonstrated that prioritizing staff welfare and cultural alignment can yield sustained business performance. As the sector faces ongoing challenges, such as evolving workforce expectations and the need for robust governance, The Entertainer’s decision underscores the importance of alternative ownership structures and trusted leadership in shaping the future of retail.

IADS Notes: The Entertainer’s transfer of ownership to staff, chaired by a John Lewis heir, reflects a growing trend in retail toward employee ownership and governance innovation. This shift echoes John Lewis Partnership’s March 2025 decision to prioritize staff pay over bonuses, reinforcing the importance of employee welfare in business sustainability (Financial Times, March 2025). The move also aligns with the broader industry focus on value-driven employment practices and cultural alignment, as highlighted by The Retail Bulletin in May 2025, where retailers emphasized the significance of shared values and engagement. Family-owned retailers like Boscov’s and Von Maur have demonstrated the long-term resilience and success of private and employee-centric ownership models (The Robin Report, May 2025). At the same time, the appointment of trusted leaders and heirs from prominent retail families, such as John Lewis, underscores the strategic importance of leadership transitions and succession planning, as discussed in Fortune, January 2025. These developments collectively illustrate how alternative ownership structures, strong leadership, and a focus on culture and values are shaping the future of retail governance and employee engagement.

John Lewis heir chairs newly created Trust as The Entertainer transfers ownership to staff

What: John Lewis opens its 2025 Christmas shop nationwide, introducing exclusive collaborations, new in-store experiences, and expanded festive offerings.

Why it is important: This launch demonstrates how leading retailers are extending the festive season and investing in exclusive partnerships and experiences to drive customer engagement and operational excellence.

John Lewis has launched its 2025 Christmas shop across all stores and online, unveiling a diverse range of festive products including themed decorations, advent calendars, and gifts. The retailer is emphasizing four main Christmas  themes and has introduced exclusive collaborations, such as a bauble collection with Sara Miller and decorations inspired by Netflix’s Stranger Things. Personalized offerings, including bespoke chocolates and gin, as well as a debut teddy bear repair service, highlight the brand’s focus on customization and experience. In-store activities, from fragrance workshops to tree decorating classes and musical entertainment, are designed to create a memorable and interactive shopping environment. Despite reporting a 4% increase in sales to £6.2bn and a 5% rise in revenue for the first half of 2025, John Lewis faces a widened operating loss of £38m. Leadership remains optimistic, with a focus on long-term strategy and confidence in a strong performance during the golden quarter, underscoring the retailer’s commitment to innovation and customer-centricity.

IADS Notes: John Lewis’s early Christmas shop launch mirrors Macy’s “100 Days to Christmas” campaign (Retail Dive, September 2025), while its record recruitment drive and operational investments reflect a sector-wide focus on peak trading excellence (Retail Week, September 2025; Retail Gazette, October 2024). The retailer’s exclusive partnerships and experiential offerings build on a series of strategic collaborations and in-store innovations reported throughout 2025, including the Rejina Pyo collection (Drapers, July 2025), the Caffè Nero expansion (Drapers, December 2024), and the Jamie Oliver cookery school (The Retail Bulletin, May 2025). Despite deepening losses, John Lewis’s continued investment in store upgrades and digital infrastructure, as noted in September 2025 (Retail Week, Drapers), demonstrates a long-term commitment to customer experience and market relevance.

John Lewis opens Christmas shop nationwide