What: Landlords are willing to take advantage of the fact that retail is back on track

Why it is important: More and more retailers are looking at purchasing their stores, just like what Magasin du Nord did in 2023, in order to remain independent.

Retail property owners are shifting away from the concessions they offered tenants during the pandemic, reflecting a strengthening market for retail real estate. During the pandemic's peak, landlords had to adapt by lowering rents and accepting a portion of sales as rent due to government-mandated closures and social distancing measures. These strategies helped both retailers and landlords survive the economic downturn.
However, the situation is changing. Landlords are now less inclined to offer such concessions, citing the end of the COVID-19 crisis. This change is backed by data showing that store openings have outnumbered closures for two consecutive years as of 2023. 
The scarcity of new retail real estate construction is contributing to landlords' optimism, anticipating a competitive market for the limited available spaces. U.S. shopping center vacancies fell to 5.3% in the fourth quarter, the lowest since 2007, with average asking rents rising to $23.70 per square foot, nearly 17% above 2019 levels.
While retail landlords' negotiating power has increased, it is not absolute. Older properties still need concessions to attract tenants, and costs for renovations or new constructions have escalated. Percentage-of-sales arrangements are still more common than before the pandemic, often involving a base rent plus a percentage of sales after reaching a threshold. This approach benefits landlords when retailers perform well.

For Retailers, Business Is Back and Landlords Say No More Rent Discounts

What: France's post office is testing the concept of offering changing rooms in some branches to aid online shoppers in promptly returning ill-fitting purchases.

Why it is important: La Poste anticipates that this approach will increase foot traffic and bolster its parcel business, compensating for declining letter traffic. However, this move has met with resistance from small independent retailers, with concerns raised about the potential negative impact on local economies if this practice is expanded nationally

The changing room resembles a French mailbox, equipped with a chair, mirror, and shelf for instant returns. The initiative aims to simplify the process for customers, allowing them to receive, inspect, and return items in one visit, reducing unnecessary trips and saving time. This experiment is a response to the surge in online shopping and the subsequent increase in product returns.

French post office opens changing rooms for online shoppers

What: Fortnum & Mason experienced financial recovery with increased sales, but ongoing challenges in the economic environment remain.

Why it is important: Fortnum & Mason's recovery is significant as it reflects the resilience and adaptability of luxury retail in the face of global challenges like the COVID-19 pandemic. It also underscores the evolving retail landscape, with a notable shift towards online sales.

Fortnum & Mason reported a 34% increase in turnover at its UK stores, returning to pre-COVID levels, driven by domestic demand and international customers. The company, known for luxury food, drink, and gift items, saw online sales comprising 36% of total retail sales, despite a decline from the previous year's pandemic-driven surge. The overall turnover rose 12% to EUR 208.6 million, with pre-tax profit up 23% to EUR 7.5 million, though still lower than pre-pandemic levels. The company invested EUR 8.2 million in its operations, including opening a new store in Hong Kong airport. Despite the positive recovery, Fortnum & Mason anticipates challenging conditions and economic headwinds in the future.

Fortnum & Mason sales recover but challenges remain

What: LVMH reported a 5.5% increase in sales in Q4, driven by strong performances in its fashion and leather goods division, selective retailing, and perfume and cosmetics divisions.

Why it is important: This growth, despite economic and geopolitical challenges, highlights LVMH's resilience and the sustained demand for luxury goods, signaling industry trends and consumer behaviour in the luxury sector.

LVMH's Q4 results showed a 9% rise in organic sales for its fashion and leather goods segment, contributing to a total sales increase of 5.5% to EUR 23.95 billion. The company achieved record full-year revenues in 2023, with total sales rising 8.8% to EUR 86.15 billion. However, net profit growth of 8% to EUR 15.17 billion fell short of expectations. LVMH attributes its success to the appeal of its brands and plans to continue investing in marketing. The company is also undergoing governance changes, with Alexandre and Frédéric Arnault set to join the board of directors. LVMH's performance contrasts with mixed results from other luxury peers, indicating its unique position in the luxury market.

LVMH sales rise 5.5% in Q4 as fashion division maintains momentum

What: Mango has launched its first virtual store on the Roblox platform, offering an immersive shopping experience for users with digital products and exclusive designs for avatars.

Why it is important: This move signifies Mango's adaptation to the evolving digital landscape, embracing the growing trend of virtual and metaverse experiences, and expanding its reach to a new, tech-savvy audience.

Mango has entered the virtual world by inaugurating its first store on Roblox, a popular video game platform known for its immersive experiences. This virtual store, located in the Outfit Shopping Mall on Roblox, aligns with Mango's "New Med" style, featuring a Mediterranean-inspired design with warm tones and natural materials. Users can explore and purchase Mango Teen clothing and digital products for their avatars, experiencing the brand's collections in a unique, interactive way. The store allows for virtual try-ons and taking selfies, enhancing user engagement. This initiative, part of Mango's collaboration with digital partner BrandNewVerse, reflects the brand's commitment to innovation and providing diverse experiences across physical, digital, and virtual worlds. Celebrating its 40th anniversary in 2024, Mango continues to grow, having achieved its highest turnover in 2022, and this venture into the virtual realm marks another step in its global expansion.

Mango exudes Mediterranean charm with its first virtual store on Roblox

What: For the period from December 1 to 31, 2023, the clothing brands in the Retail Int. Panel. for the Commerce Alliance recorded a drop in turnover of 2.6% in store.

Why is it important: A shift in consumer buying habits towards eco-consciousness caused a significant decrease in consumer spending during the Christmas season. A decline in Christmas spending and a shift in the calendar contributed to physical store attendance witnessing a 3.5% drop, whereas online sales increased by 1% compared to the previous year. Shopping centers fared better than outlets and commercial zones, while city center street businesses saw a 2.2% decrease in activity. Yohann Petiot stressed the significance of winter sales for cash flow and stock clearance.

The French focused on controlling spending rather than impulsive purchases for Christmas 2023

What: Retail Dive published an article on 24th of December discussing the Scandinavian notion of “hygge” and how retail appropriates this notion especially during the holidays.

Why it is important: Department stores are increasingly actually selling “hygge” (lifestyle) without labelling it as such.

The concept of 'hygge,' a Danish term embodying coziness, contentment, and well-being, has become increasingly popular in the U.S., especially around the holiday season. Retailers and marketers are capitalizing on this trend, often linking the idea of hygge with the holiday spirit of togetherness, relaxation, and comfort. While hygge emphasizes simple pleasures and intimate, warm experiences, its commercialization has led to the sale of various products marketed as enhancing or embodying hygge, from cozy home decor to specialized games.

This trend aligns with the broader historical shift of Christmas and other holidays becoming highly commercialized, where the focus often lies on shopping and gift-giving. Experts note that while hygge can be supported by certain products, it fundamentally remains a feeling or experience rather than something that can be bought. The concept encourages appreciating the simple joys of life, often in contrast to materialism.

However, the act of giving thoughtful gifts, which align with the principles of hygge, can contribute to the feeling of contentment and joy. The emphasis is on the thought and care put into the gift rather than its material value. In this way, the principles of hygge can coexist with the practice of gift-giving during the holiday season, provided the focus remains on meaningful, personal connections and the simple pleasures of life.

Can retail sell hygge?

What: The Wall Street journal reviews how Ikea developed their small-size stores.

Why is this important: Department stores have a new competitor in town from which they could learn.

IKEA faced challenges when creating a new, smaller city-center store format, different from their traditional large suburban outlets. The first such store opened in central Paris in 2019, marking a significant shift in strategy. Initially, the store struggled, offering only 1,000 products with a different shopping experience that lacked the familiar IKEA feel. However, after several remodels, the store now offers 2,600 products, including items for immediate takeaway, and has adopted a more structured layout similar to traditional IKEA stores.

IKEA realized that city-center shoppers, unlike their suburban counterparts, often make spontaneous visits and are interested in purchasing smaller items on the spot. This led to the incorporation of self-checkout points and the use of digital technology, like immersive rooms projecting furniture setups, to enhance the shopping experience in smaller spaces.

The success of this new format, despite initial setbacks, has led to the opening of similar stores in cities like San Francisco, Stockholm, and Copenhagen, with plans for more in 2024. The Paris store, however, will relocate to a new space in 2024 due to logistical challenges, demonstrating IKEA's ongoing learning and adaptation in urban retail.

How IKEA downsized to go downtown

What: Takashimaya is doing well in Japan, but is closing unprofitable stores.

Why it is important: Is the future of department stores to be focused on a small selection of store units, instead of covering a whole country?

The article discusses the challenges faced by department stores, exemplified by Takashimaya's decision to close its Gifu store. Department stores, often seen as romantic but outdated, face difficulties due to high capital intensity and changing consumer habits. Despite these challenges, operators like Takashimaya have continued to invest in these stores due to their integral role in local communities.

Takashimaya's Gifu store, operational since 1977, is closing due to its inability to agree with the landlord, Heiwa Building Corporation, on necessary upgrades. This store, despite its iconic status, faced issues like deteriorating facilities and changing market conditions, such as low birth rates and an ageing population, impacting its profitability.

Despite the closure in Gifu, Takashimaya as a whole experienced a strong year in 2023. Sales in December increased by 7.5% year-over-year, driven by duty-free luxury sales and domestic fashion spending. Its overseas stores in Singapore, Ho Chi Minh City, Bangkok, and even the initially struggling Shanghai store, showed positive trends. Takashimaya's real estate arm, Toshin Development, also reported favourable conditions in the rental market and involvement in various mixed-use development projects.

The company raised its revenue and earnings guidance for the fiscal year ending February 29, with sales from inbound travellers to Japan estimated at 63 billion yen. This positive performance is reflected in Takashimaya’s stock price increase of nearly 20% over the past year. However, the article points out a significant concentration of sales in just five of its 14 domestic stores, which account for about three-quarters of domestic sales. Other stores, like those in Sakai, Omiya, and Senboku, face structural issues and mediocre sales, highlighting the challenge of long-term sustainability for department stores not located in prime areas. Despite these challenges, there are enough positive indicators to maintain market confidence and keep most stores operational, excluding the Gifu store.

Takashimaya ups expectations as trophy stores kick goals

What: The John Lewis Partnership has made senior appointments, welcoming Peter Ruis as the new Executive Director to lead John Lewis, and assigning Naomi Simcock as the Operations Director for John Lewis Retail and Supply Chain.

Why it is important: The senior appointments at the John Lewis Partnership signify a strategic move to enhance leadership and operational capabilities, ultimately aiming to drive the next phase of brand transformation and strengthen its unique employee-owned business model.

Peter Ruis, who previously worked with John Lewis from 2005 to 2013, brings over 30 years of retail and leadership experience to his new role. The Partnership aims to continue its transformation under Ruis's leadership and capitalize on the unique employee-owned business model. This move follows the successful transition of Indigo plc in Canada under Ruis's leadership.

Naomi Simcock, as the previous interim Executive Director, will now focus on operations, with both leaders working closely to support the business. Nish Kankiwala, the CEO of the John Lewis Partnership, acknowledges Ruis's expertise and passion for the brand while expressing gratitude for Simcock's leadership.

John Lewis makes senior appointments

What: The KaDeWe Group, part of René Benko’s Signa Group, is reportedly preparing to file for insolvency.

Why it is important: This development marks a significant downturn for the luxury department store chain, reflecting the broader financial struggles within the Signa Group. It highlights the challenges faced by traditional retail in adapting to current market conditions and financial pressures.

The KaDeWe Group, which operates luxury department stores in Berlin, Hamburg, and Munich, is reportedly on the brink of insolvency. This news follows a series of financial troubles within René Benko’s Signa Group, which began last November and recently included the bankruptcy of the Galeria Karstadt Kaufhof department store chain. Despite initial assurances that the turmoil within Signa Group would not affect KaDeWe, recent developments suggest otherwise. The preparation for an insolvency filing by the KaDeWe Group indicates the extent of the financial challenges impacting Benko’s business empire. The situation became more evident when KaDeWe unexpectedly remained closed on a shopping Sunday in Berlin, leaving customers and tourists surprised. The impending insolvency of such a prominent luxury retail group underlines the ongoing difficulties in the retail sector, particularly for high-end department stores.

KaDeWe Group is preparing to file for insolvency

What: In reaction to Coupang’s acquisition of Farfetch, Shinsegae has teamed up with Net-a-Porter.

Why it is important: Online luxury business in Korea is growing (mostly due to the fact that it was underutilized so far) but is this the right move for any of those two players?

Shinsegae Group's SSG.com is set to launch South Korea's first official store for Net-a-Porter, a global luxury e-commerce platform established in the UK and part of the Swiss Richemont-affiliated YOOX Net-a-Porter Group. Net-a-Porter, serving over 6 million customers across more than 170 countries, offers an extensive range of over 800 luxury women’s fashion and beauty brands.

This move by SSG.com comes in response to the increasing trend of South Korean consumers shopping on foreign luxury websites. The strategic alliance with YOOX Net-a-Porter will bring over 200,000 products to the South Korean market, including exclusive luxury brand collections, new products, and limited editions. SSG.com also plans to introduce other YOOX Net-a-Porter brand stores, such as Mr. Porter for men's luxury fashion.

This development is set to heighten competition with Coupang, particularly in the luxury goods sector. Coupang, through its parent company Coupang Inc., has invested $500 million in acquiring Farfetch, the world's largest luxury fashion platform. Coupang had previously ventured into luxury with its ‘Rocket Luxury’ beauty brand store and its ‘Rocket Delivery’ service for luxury cosmetics.

The online luxury market in South Korea is rapidly growing and is seen as a key growth area in the otherwise slowing domestic e-commerce market. As reported by Euromonitor, the South Korean luxury market was valued at $16.68 billion in 2021, an 11.6% increase from the previous year, and is expected to grow to $20.53 billion by 2027.

Other domestic e-commerce companies, such as Lotte On and 11st, are also expanding into luxury goods. Lotte On operates luxury specialty stores, while 11st launched ‘OOAh Luxe’, a luxury vertical service. Gmarket and Auction have opened official stores for the luxury fashion platform Catchfashion, further diversifying their luxury brand offerings.

Shinsegae and Coupang’s online battle in Korea heats up

What: Ulta Beauty saw impressive net sales and operating income increases last year. CEO Dave Kimbell discussed recent innovations the retailer has introduced and why the beauty category is expected to remain strong.

Why it is important: While some retailers have faced sales declines in recent months as consumers pull back on discretionary purchases, beauty has been a bright spot in the industry. The beauty and personal care market is expected to reach $646.2 billion globally in 2024, with anticipated growth at a compound annual rate of 3.3% over the next four years.

Ulta Beauty plans to relaunch its customer loyalty program, Ultamate Rewards, with expanded benefits, including an enhanced birthday offering and more personalized communication to customers. Ulta Beauty and the beauty sector are expected to remain in a stronger position than other retailers, despite economic pressures.

The importance of beauty in consumers' lives continues to drive the sector's resilience and navigate market pressures. Coresight Research unveiled the impact of enhanced product imagery on the industry. The retailer emphasizes innovation through new brands, tech advancements, and a balance between technology integration and human experience.

Ulta achieved $10 billion in sales last year, thanks to its strategies in the beauty retail industry

What: Rene Benko’s failing empire has started a domino effect.

Why this is important: Central emerges as a strong winner in this fall, by purchasing at discounted rate key assets such as Kadewe.

Administrators of René Benko's Signa Prime and Signa Development are urgently seeking €350 million from investors to prevent a forced sale of assets due to financial distress. Both companies, integral to Benko's extensive property empire, requested this emergency funding to sustain operations until April and avoid asset writedowns. They face insolvency, with Signa Prime and Signa Development reporting debts of €5.6 billion, and their parent company, Signa Holding, owing an additional €5 billion.

Signa Prime requires €300 million immediately, largely to manage high-value properties like the Elbtower in Hamburg and various luxury department stores. Recently, to stay solvent, Signa Prime sold a significant stake in Berlin's KaDeWe department store at a substantial discount. The financial situation is complicated by banks having the first claim on many of the properties, increasing the risk of total value loss for lenders and shareholders in a potential asset liquidation.

The Signa Group's complex structure, with over 1,000 entities and non-consolidated accounts, has left investors struggling to understand their exact claims on the assets.

Signa’s administrator seeks €350mn to avert fire sale of assets

What: C-suite knows that AI is key for the business but its implementation is harder than expected.

Why it is important: The main question is to know where to start. The answer to when is “now."

A global survey by Deloitte's AI Institute reveals that top executives feel unprepared for the challenges and changes brought about by generative AI, more than a year after ChatGPT's emergence in the business world. This concern is significant as the World Economic Forum in Davos begins.

Key findings of the survey, which involved 2,800 executives from director to C-suite levels, include:

1. Lack of Preparedness: Only 20% of executives believe their organization is highly prepared to address AI skills needs.
2. Governance and Risk Management: Just 25% feel their organizations are well-equipped to handle AI governance and risks.
3. Employee Education: Less than half (47%) report that their employees are sufficiently educated about AI.
4. Focus on Tactical Benefits: Most executives indicated that their organizations primarily use AI for efficiency and cost reduction rather than for creating new growth opportunities.

Joe Ucuzoglu, Deloitte Global CEO, emphasizes that treating generative AI as a side initiative would lead to failure. He highlights the scarcity of talent in critical areas necessary to activate AI capabilities, suggesting that organizations cannot rely solely on internal expertise for AI implementation. This sentiment reflects the broader challenge businesses face in integrating AI effectively and responsibly into their operations.

Now decides next: Deloitte releases its report on AI

What: In 2024, the National Association of Large Distribution Companies (Anged), which includes major department store operators like El Corte Inglés, Carrefour, Ikea, and Leroy Merlin, will increase salaries for nearly 260,000 workers in the sector by 4.5%.

Why it is important: The salary increase signifies a significant step towards improving employee compensation in the retail sector, reflecting the sector's growth and stability.

Leroy Merlin, will increase salaries for nearly 260,000 workers in the sector by 4.5%. This raise is part of a larger agreement made in March of the previous year, where unions and Anged settled on a 17% salary increase over four years. The increase includes a 14% fixed rise and a 3% one-time payment. The distribution sector is expected to see a 9% increase in nine months, with potential additional payments based on sales performance.

Antonio Pérez, General Secretary of the Fetico Independent Trade Union Confederation, highlighted this as the most significant salary increase in the sector's history, reflecting a successful combination of staff efforts and effective dialogue, contributing to the sector's stability and historic growth in Spanish retail.

Department stores raise salaries by 4.5% in 2024

What: Shein is projected to overtake Zara in the UK clothing market within the next two to three years.

Why it is important: This anticipated shift highlights the rapidly changing dynamics of the global fashion industry, where digital-first, fast fashion brands like Shein are gaining significant market share. Shein's rise to prominence reflects changing consumer behaviours, particularly in the e-commerce sector, and challenges traditional retail giants like Zara to adapt and compete in an increasingly online marketplace.

According to GlobalData, Shein is on track to surpass Zara in the UK clothing market in the next two or three years. In 2023, Shein generated over GBP 1.3 billion in UK clothes sales, holding 2.2% of the UK's GBP 60.3 billion clothes market, closely trailing Zara's 2.4%. Despite facing controversies over labour law violations and design theft, Shein became the world's largest fashion retailer in 2022. The company, known for its low-cost clothing and rapid style turnover, plans to expand further in the UK, including opening a new office in Manchester. However, Shein's US IPO faces potential delays due to regulatory processes in both China and the US.

Shein set to overtake Zara within two or three years

What: Macy's Inc. has rejected a USD 5.8 billion buyout offer from Arkhouse Management and Brigade Capital Management, citing concerns over the offer's financing and value.

Why it is important: The rejection of the buyout offer highlights the ongoing challenges and pressures facing Macy's, including investor expectations, the company's real estate value, and the need for a compelling strategy to improve performance. This situation underscores the complexities of navigating corporate strategies and investor relations in the dynamic retail sector.

This decision comes at a critical time for Macy's, with Tony Spring about to take over as CEO, and the company's stock trading close to the offered buyout price.

Analysts and insiders view the rejection as a strategic move, believing Macy's board sees potential for higher stock value under new management.

The company's real estate assets, valued between USD 7.5 billion and USD 11.6 billion, are a key factor in the buyout dynamics, with challenges in realizing this value.

The situation may lead to further actions, including a potential proxy battle at Macy's annual meeting, as the investor group seeks a more significant role in the company's future direction.

Macy’s dismisses USD 5.8B buyout offer from Arkhouse and Brigade

What: Falabella has announced a significant $508 million investment plan for 2024, focusing on enhancing its omnichannel capabilities, store network expansion, and sustainability efforts.

Why it is important: This investment is crucial as it highlights Falabella's commitment to adapting to the evolving retail landscape, emphasizing digital integration, customer experience, and environmental responsibility.

The strategy involves allocating USD 270 million for new store openings and renovations across Chile, Peru, Mexico, and Colombia, including two IKEA locations in Colombia. A further USD 157 million is dedicated to upgrading existing stores and shopping centers, aiming to merge physical and digital retail experiences. The plan also includes a USD 200 million investment in technology to boost e-commerce and digital banking in the Andean region, and USD 38 million for logistics improvements. Additionally, Falabella aims to achieve net zero in scope 1 and 2 emissions by 2035. The company's interim CEO, Alejandro González, emphasizes a focused approach to enhance profitability and customer experience.

Chilean retailer Falabella announces USD 508m investment for 2024

What: Macy’s is reducing its workforce by 3.5% and closing five full-line stores in preparation to deploy a new strategy.

Why is it important: Macy's decision to cut 3.5% of its workforce and close 5 mall anchors lies in its strategic shift to meet evolving consumer needs and market dynamics. This move represents a crucial adaptation to the retail landscape, particularly the growing consumer preference for off-mall locations and the trend towards smaller store formats.

By reallocating resources and focusing on a more streamlined approach, Macy's aims to optimize its store portfolio to better serve customers and position itself for sustained success in the highly competitive retail industry. The decision reflects broader industry trends and challenges, including technology advancements, e-commerce proliferation, and the ongoing impact of supply chain disruptions. As such, it underlines the imperative for retail companies to adapt to changing market conditions and consumer behaviors, emphasizing the dynamic nature of the industry and the need for agility and strategic foresight.

Macy’s to cut 3.5% of its workforce, close 5 mall anchors

What: Sandersons boutique department stores experience an exceptional Christmas performance.

Why it is important: This success contrasts with the struggles faced by many independent department stores, making Sandersons a standout performer in the sector. The overall positive Christmas performance underscores an ongoing appetite for luxury brands and investment pieces despite evolving retail trends, showcasing Sandersons' adaptability and relevance in the market.

Despite a challenging economic climate, the indie retailer experienced significant growth, with two-month sales soaring from GBP 564,000 in 2016 to almost GBP 7 million in 2023. The Christmas shopping sales saw a 5% year-on-year increase across their physical and online stores. The co-founder, Mark Dransfield, expressed satisfaction with the sales and footfall figures across the group, highlighting growth in internet sales, especially for discounted luxury items. The stores also announced new additions to their product lineup, including pre-loved luxury handbags from brands like Louis Vuitton and Chanel in collaboration with Xupes, as well as the introduction of Weekend Max Mara, Marella, Hackett, and Boss.

Sandersons sees record Christmas performance

What: Marks & Spencer is aiming to become a global brand, as stated by its chairman, Archie Norman.

Why it is important: This strategic approach follows the company's previous unsuccessful venture into overseas markets, which led to the exit from around 10 countries in 2016.

This aspiration follows the company's ongoing turnaround phase, which has shown promising results, including a pre-tax profit increase to GBP 360.2 million in the first half of 2023. International sales have surged by 11%, reaching GBP 1.1 billion, with a considerable portion coming from the Republic of Ireland.

The demand for Marks & Spencer's products in India and Europe is robust, driven by partnerships with retailers and aided by a recently established distribution center in Croatia.

Marks & Spencer eyeing international expansion, according to chairman

What: Harrods collaborates with Chinese fashion retailer Labelhood for a Lunar New Year-themed pop-up.

Why it is important: This partnership highlights the growing influence of Chinese fashion and cultural celebrations in global retail spaces, showcasing the integration of diverse cultural traditions and emerging fashion talents in a prestigious retail setting like Harrods.

Harrods, in partnership with Chinese fashion retailer Labelhood, has launched a special pop-up to celebrate the Lunar New Year, focusing on the Year of the Dragon. The pop-up, adorned in red and featuring dragon-shaped kites, offers over 40 styles from six popular Chinese fashion brands. It includes a family portrait photo studio, a photography series exploring family history, and a Lunar New Year-themed dim sum high-tea set. Additionally, Harrods has introduced limited-edition Chinese New Year pantry products. This collaboration, which began in 2019, underscores Harrods' commitment to celebrating Chinese culture and fashion, further enhanced by the upcoming launch of Harrods' private members' club, The Residence, in Shanghai.

Harrods celebrates Lunar New Year with Labelhood pop-up

What: The Robin Report reviews the current cases of AI application in retail.

Why it is important: finding a way in the jungle of potential applications is complicated, but necessary as resources are limited by definition.

Retail AI in 2024: The new paradigm