Falabella stores to be equipped with automatic click&collect

news February 2021 América retail / Dinero financiero (Spanish)

What: 13 new stores are now being equipped.

Why is it important: The company adapts to e-commerce growth.

“An average delivery takes just 20 seconds, improving efficiency by 800% explains Falabella Retail CEO, Jean Luis Mingo. “By the end of 2021, we expect 50% of our deliveries to be made through click&collect.”

Click & Collect is one of the omnichannel solutions offered by Falabella that integrates the online channel and the physical store. In the last three years, withdrawal through this service has grown by 66%.

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