Ghalia Boustani interviews IADS member about department stores' current status in the retail environment

Ghalia Boustani invited Christine Montard to reveal details about the universe of department stores and their current status in the retail environment. During the exchange, Christine shared the place of department stores in an omnichannel context, how department stores have adapted during current retail challenges, the opportunities and threats of the store format, and the experience of customers in department stores.

Watch the video below: