Falabella hires AI assistant to improve employee IT services

news June 2022 Fashion Network

What: Falabella has hired Amelia, the leading company in conversational business artificial intelligence software as a digital services assistant to improve the internal experience of its 100,000 employees with 24-hour internal support, 7 days a week.

Why is it important: Falabella is looking to streamline support ticket handling and eliminating long wait times for their IT services, such as password resets and account services. In doing so they can free up time and resources of their IT team to focus on more challenging problems. 

Falabella users can now easily interact with her through conversational AI for help through voice and chat.

With headquarters located in New York City, and offices in 15 countries, this technology is impacting over 200 brands across different industries internationally. 

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