Falabella’s 2021 Sustainability Report
What: When presenting its 2021 Sustainability Report, corporate general manager of Falabella stated that it was a year of great achievements that will remain marked in the history of Falabella Retail as a reflection of its leadership in the digital-physical world, with capacity for innovation and resilience.
Why is it important: The report evidences the fulfillment of the company's goals in Chile, Colombia and Peru. The high standards of customer satisfaction were achieved and various milestones were achieved regarding the optimization of the shopping experience. The foregoing was achieved by focusing on the company's sustainability pillars: Innovation in the business model, +Green, Local Development, and Agile Talent and Culture.