A robot to help customers at El Palacio de Hierro

news September 2021 Press release

What: A robot developed by Intel will be the electronics department’s new advisor at El Palacio de Hierro’s Polanco store located in Mexico City.

Why it is important: Combining artificial intelligence with the internet of things and cloud services, the robot is equipped with a camera allowing him to observe his surroundings and capture data in real time. It will be able to create a profile of each customer and know how many people are walking through his sales floor.

The robot has the ability to answer common questions through its voice interaction, as well as profile what each user will need and move to the correct counter to show the customer the product. 

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