News
Frasers Group expands with new store in Peterborough's Queensgate Centre
Frasers Group expands with new store in Peterborough's Queensgate Centre
What: Frasers Group is set to open a new Frasers concept store and a Sports Direct outlet in the former John Lewis space at Queensgate shopping centre in Peterborough.
Why it is important: This expansion signifies Frasers Group's commitment to physical retail and its strategy to enhance its presence in key shopping locations. The move is particularly notable as it involves taking over a significant space previously occupied by a major competitor, John Lewis. This indicates a shift in the retail landscape and highlights the group's confidence in the enduring appeal of in-person shopping experiences.
Frasers Group has announced plans to open a new Frasers concept store and a Sports Direct in the 92,500 sq ft space formerly occupied by John Lewis at Queensgate shopping centre. The Frasers store will offer a range of brands in various categories including fashion, homeware, and beauty. The Sports Direct outlet will feature major sports and leisure brands, as well as Frasers Group's own brands like USC, Jack Wills, and GAME. This development, expected to be accessible in 2025, marks a significant expansion for Frasers Group in the UK and Europe, reinforcing its belief in the value of physical retail spaces.
Frasers Group expands with new store in Peterborough's Queensgate Centre
Max Mara ventures into gaming with Roblox collaboration
Max Mara ventures into gaming with Roblox collaboration
What: Max Mara has launched "Max Mara Coats Adventure" on Roblox, marking the brand's first foray into the gaming world with an immersive experience celebrating its iconic coats.
Why it is important: This partnership represents a significant step for Max Mara in engaging with the digital and gaming communities, expanding brand awareness and interaction among Roblox's 70 million daily active users. It highlights the fashion industry's growing interest in virtual platforms as a means to reach younger audiences and innovate brand experiences.
Italian fashion powerhouse Max Mara is making its debut in the gaming industry through a collaboration with Roblox, introducing "Max Mara Coats Adventure," an immersive gaming experience that pays homage to the brand's signature coats. Set in a whimsical digital universe, the game invites players to explore fabric meadows, interact with avatars, and solve puzzles, all while being surrounded by Max Mara's iconic 101801 coats and other designs. This venture into Roblox, a platform with 70 million daily active users, underscores Max Mara's efforts to innovate its brand engagement strategies, following the success of its Teddy Coat's 10th anniversary and Fluffy Residences activations. The move also aligns with the broader trend of fashion and beauty brands, like Fenty, Gucci, and E.l.f. Beauty, leveraging Roblox to reach new audiences and offer unique digital experiences.
Selfridges asks holding company for cash to meet debt obligations
Selfridges asks holding company for cash to meet debt obligations
What: Selfridges has requested cash from its holding company to meet its debt obligations.
Why it is important: Despite challenges with loans and interest payments, Selfridges continues to trade independently and receive unwavering support.
Signa Prime Selection, co-owner of properties like Selfridges and KaDeWe, filed for insolvency. Cambridge Properties reported a high group profit and EBITDA in 2022 but faces large debts with high interest rates. Additional funding is likely needed from controlling parties to service loan interest and ensure compliance with covenants. Discussions are ongoing regarding future financing amid significant uncertainty. However, Selfridges remains a top department store with Central Group's confirmed commitment.
Selfridges asks holding company for cash to meet debt obligations
Battersea Power Station mall saw 11.2m visitors in 2023
Battersea Power Station mall saw 11.2m visitors in 2023
What: The Battersea Power Station Mall saw a remarkable 30% increase in visitors during Christmas 2023, with overall fashion sales rising by 33%.
Why it is important: The success of Battersea Power Station Mall in 2023 signals positive consumer spending trends and the successful transformation of a derelict area into a thriving retail and leisure destination.
The sales and footfall numbers indicate a positive consumer spending trend, especially in the challenging fashion market. Notably, the arrival of new brands contributed to this success, with over 40 new shops, bars, restaurants, and leisure experiences debuting in the mall. Furthermore, the evenings saw a 25% increase in visitors, supported by the opening of over 10 new restaurants, bars, and leisure experiences.
Battersea Power Station's CEO, Simon Murphy, highlighted the mall's transformation into a thriving riverside destination as a testament to its unique and evolving offerings. The success in 2023 solidified the shareholder's vision for the once derelict area.
The IADS recently visited and issued an exclusive article on the Battersea Power Station Mall, click the link below to read it:
IADS Exclusive - Is Battersea Power Station just another shopping centre?
Decathlon completes takeover of Bergfreunde
Decathlon completes takeover of Bergfreunde
What: Decathlon has officially acquired Bergfreunde, a Swabian outdoor specialist, as a wholly-owned subsidiary.
Why it is important: Decathlon has expanded its portfolio and influence within the sporting goods industry.
The acquisition was completed on January 2 after receiving regulatory approvals and meeting customary closing conditions. Bergfreunde will continue to operate independently from Decathlon's core business, maintaining its organizational and operational detachment. The management team, represented by Matthias Gebhard and Ronny Höhn, will remain unchanged following the acquisition. The purchase agreement was executed on November 24, 2023, and publicly disclosed on November 27, 2023.
No changes are anticipated in the management or operational structure of Bergfreunde as it becomes integrated with Decathlon.
Fortnum & Mason is expanding and considers entering the US
Fortnum & Mason is expanding and considers entering the US
What: It seems that luxury food is thriving in London.
Why it is important: Gourmet halls are increasingly important for department stores, and many should get inspired by what is going on at F&M since the arrival of their new CEO, Tim Athron
Fortnum & Mason, the iconic London department store known for its luxury goods and specialty teas and jams, is set to expand following a particularly busy Christmas season. The 317-year-old retailer experienced a 17% increase in sales and processed over 400,000 orders in the five weeks leading up to Christmas Eve, with orders coming from as far as Bermuda and New Zealand. This surge in demand put significant pressure on its infrastructure.
To address these challenges, Fortnum & Mason has decided to relocate its main UK warehouse to Corby in Northamptonshire, which offers twice the space of the current facility. However, this expansion comes with a downside, as smaller warehouses across the UK will be closed, and 94 jobs are under consultation.
Despite these changes, Fortnum & Mason is not struggling. Since CEO Tim Athron took over in 2020, the store has been working to broaden its appeal beyond its traditional elite customer base. This strategy appears to be successful, as indicated by a 12% increase in annual sales in the year to July 2023. The flagship store in Piccadilly now features a creative hub for food and drink, a test kitchen, and a gin distillery. Additionally, there are discussions about opening a store in the US, although this has not been confirmed.
Groceries: Lidl and Next enjoy a successful Christmas
Groceries: Lidl and Next enjoy a successful Christmas
What: Lidl and discount-driven supermarkets did very well for Christmas.
Why it is important: In the UK, customers are weary of the current context and even for celebrations, they were cautious. This echoes the general picture painted by CEOs during the first 2024 CEO Call on January 10.
January is a key time for UK investors, who analyze festive trading updates from major retailers to assess economic trends and forecast the year ahead. This January, the theme is consumer weakness due to higher prices. The British Retail Consortium reported a modest 1.7% growth in retail sales in December compared to the previous year, indicating that people are buying less and becoming more price-sensitive.
Retailers face a challenging balance between price and sales volume. Higher prices can lead to fewer sales but potentially higher profit margins. The shrinking retail market, especially in real terms, is driving increased competition and discounting to attract customers.
The food retail sector illustrates this trend well, with consumers opting for cheaper products. Discount grocer Lidl saw a 15.3% sales increase in the last three months of the year, outpacing other UK grocers. However, overall food volumes only slightly increased by 1.2% compared to 2022. Discounters like Lidl and Aldi now command a significant market share, which puts pressure on retailers unable to offer competitive prices. This was evident in JD Sports' recent share price drop following lower-than-expected sales projections and weak Christmas trading, partly blamed on high prices from suppliers like Nike.
While early-year retail updates are scrutinized for their predictive value for the rest of the year, their accuracy can vary. Share price movements in the first three weeks of the year, particularly for retailers like Dunelm and Next, have historically correlated with their full-year performance. Next, known for its strong management, has already seen a 5% increase in shares this year following a robust market update. CEO Lord Simon Wolfson reported a 5.7% rise in full price sales last year and anticipates a 2.5% increase for 2024, with a 5% profit growth.
Next's track record of meeting profit guidance, with the exception of 2020, reinforces its status as a retail bellwether. The upcoming report from Dunelm could further clarify the retail outlook for the year. A strong Christmas performance from Dunelm might suggest a less challenging year for the retail sector.
Frasers Group acquires indie chain Zee & Co
Frasers Group acquires indie chain Zee & Co
What: Frasers Group has acquired Zee & Co, a small chain with store locations in Essex and London, in a deal made for an undisclosed sum.
Why it is important: This acquisition aligns with Frasers Group's strategy to reposition as a premium fashion giant, adding to its ongoing takeover spree of small independent retailers.
Zee & Co established its first boutique in Essex in 1984 and has since expanded to operate four stores, offering globally sourced fashion for men, women, and kids. The store's curation includes pieces from established fashion houses and independent designers, reflecting a "melting pot approach" that embodies distinct local subcultures and communities.
Frasers Group has previously acquired John Anthony, luxury e-tailer Matches, Savile Row’s Gieves & Hawkes, and 15 premium sports brands formerly owned by JD Sports. Additionally, Frasers has been increasing its stakes in brands such as Hugo Boss, Mulberry, and N Brown, solidifying its efforts and dominance in the specific market.
H&M's major store closures and layoffs in Spain
H&M's major store closures and layoffs in Spain
What: H&M Group is closing 28 stores and laying off nearly 590 workers in Spain.
Why it is important: This move reflects the broader trend of retail industry cutbacks and the challenges faced by major brands in maintaining profitability and competitiveness in the current economic climate.
H&M Group has announced the closure of 28 of its 133 stores in Spain, resulting in the layoff of nearly 590 employees. This decision, part of the company's strategy to optimize its store portfolio and enhance competitiveness, follows a global trend of retail cutbacks and layoffs. The closures and layoffs come despite H&M's efforts to improve the shopping experience and explore new opportunities. The move is seen as a response to economic pressures and the need to streamline operations, similar to recent actions by other major retailers. H&M's decision also aligns with its ongoing efforts to manage costs and adapt to changing market conditions.
Signa’s administrator seeks €350mn to avert fire sale of assets
Signa’s administrator seeks €350mn to avert fire sale of assets
What: Rene Benko’s failing empire has started a domino effect.
Why this is important: Central emerges as a strong winner in this fall, by purchasing at discounted rate key assets such as Kadewe.
Administrators of René Benko's Signa Prime and Signa Development are urgently seeking €350 million from investors to prevent a forced sale of assets due to financial distress. Both companies, integral to Benko's extensive property empire, requested this emergency funding to sustain operations until April and avoid asset writedowns. They face insolvency, with Signa Prime and Signa Development reporting debts of €5.6 billion, and their parent company, Signa Holding, owing an additional €5 billion.
Signa Prime requires €300 million immediately, largely to manage high-value properties like the Elbtower in Hamburg and various luxury department stores. Recently, to stay solvent, Signa Prime sold a significant stake in Berlin's KaDeWe department store at a substantial discount. The financial situation is complicated by banks having the first claim on many of the properties, increasing the risk of total value loss for lenders and shareholders in a potential asset liquidation.
The Signa Group's complex structure, with over 1,000 entities and non-consolidated accounts, has left investors struggling to understand their exact claims on the assets.
Signa’s administrator seeks €350mn to avert fire sale of assets
Neiman Marcus Group is advancing its ESG strategy to meet its 2025 goals
Neiman Marcus Group is advancing its ESG strategy to meet its 2025 goals
What: Neiman Marcus Group has released its third ESG report, Our Journey to Revolutionize Impact, highlighting significant progress towards its 2025 goals.
Why it is important: The company is committed to reducing its environmental footprint, partnering with the Science-Based Targets Initiative, and advancing workplace equity. NMG is also dedicated to supporting diverse-owned brands, promoting flexibility in its working philosophy, and championing the next generation of industry leaders through partnerships with organizations such as the Fashion Scholarship Fund and Boys and Girls Club of America.
NMG has extended the useful life of over one million luxury items through circular services and increased racial and ethnic diversity in leadership roles. It achieved a perfect score in the Human Rights Campaign's Corporate Equality Index and was recognized as a top company for disability inclusion. NMG's ESG strategy focuses on advancing sustainable products and services, fostering a culture of Belonging, and leading with love in its communities.
Neiman Marcus Group is advancing its ESG strategy to meet its 2025 goals
Fortnum & Mason creates major window installation for gifting
Fortnum & Mason creates major window installation for gifting
What: Fortnum & Mason has unveiled a window collaboration with six street artists for the launch of its new ‘Unleash the Love’ gifting collection.
Why is it important: Fortnum & Mason, a high-end department store in London, has launched its 'Unleash the Love' gifting collection, accompanied by a unique window collaboration with six street artists. The collection, inspired by the eight types of love in Greek philosophy, aims to celebrate various forms of love. The artists, working with art curation and consultant collective Gone Rogue, were given complete creative freedom to interpret the theme of 'love' in their street-art designs.
The display showcases Fortnum & Mason's commitment to supporting diverse art forms and integrating them into its retail experience. The project not only adds a unique aesthetic appeal to the store's windows but also broadens the concept of love beyond Valentine's Day, reflecting its various forms and interpretations. Additionally, the auction of these artworks for charity highlights the store's engagement with the community and its efforts to contribute positively. This initiative represents a blend of art, commerce, and philanthropy, enhancing the cultural and social value of the retail space.
Fortnum & Mason creates major window installation for gifting
Saks/Neiman’s: Amid market share battles, takeover talk persists
Saks/Neiman’s: Amid market share battles, takeover talk persists
What: The article discusses the potential acquisition of the Neiman Marcus Group by Saks Fifth Avenue.
Why it is important: High financing costs and a decline in business at both luxury retailers are cited as factors holding up the acquisition. Lenders are cautious about combining the two companies during a period of subdued performance.
The luxury consumer base is shown to be spending less, focusing more on casual fashion, travel, dining, and experiences due to geopolitical and economic uncertainties. The article hints at the possibility of increased M&A activity in the luxury sector due to expected lower interest rates in 2024. Additionally, it mentions the likelihood of another buyer for NMG emerging, such as LVMH Moët Hennessy Louis Vuitton or private equity funds. The article also highlights the potential challenges from regulatory bodies and the ongoing competition between Saks and Neiman Marcus for market share. Both retailers are investing in technology and data to enhance customer experience and loyalty.
Saks/Neiman’s: Amid market share battles, takeover talk persists
Information overload?
Information overload?
What: A piece issued from an initial research published in Harvard Business Review, arguing to review how data is currently processed.
Why it is important: Do less, but better.
Dr. Robert Rooderkerk, an Associate Professor of Operations Management, highlights the challenges and opportunities in retail data analytics. He points out that while data collection has grown exponentially, its real value lies in creating actionable insights, akin to refining crude oil. Rooderkerk's research reveals that retail businesses may not be utilizing data as effectively as academia assumes.
Key findings include:
- Company Culture: Successful companies have leaders who trust their analysts and embrace agility and experimentation. They also prioritize internal knowledge sharing through platforms like internal wikis and conferences.
- Organizational Structure: Efficient businesses centralize analytics oversight while decentralizing operations, ensuring clear ownership of analytics to avoid slow and disorganized processes.
- Talent Gap: There is a shortage of analysts who understand both data and business and can communicate effectively.
- System Integration: Retailers often struggle with integrating online and physical systems, yet an omnichannel approach is essential for modern retail.
- Data Management: Data storage costs lead some businesses to discard old data, but successful ones consider the cost of not having certain information.
- In-Store Data Collection: This is an emerging area with potential. Using technology like image-recognition robots for inventory management and tracking customer behavior in-store can offer real-time insights.
- Privacy Concerns: While leveraging data for customer benefit, businesses must navigate privacy concerns and comply with regulations like GDPR.
- Inventory and Returns Management: Smart data use can improve efficiency, such as coordinating inventories between online and physical stores and accounting for online returns.
- Data Sharing and External Data Use: Collaboration between companies (like supermarkets and beer companies) and incorporating external data (like local events) can enhance efficiency and stocking decisions.
- Role of Researchers: Researchers should aid businesses in strategic decision-making, helping them address key concerns and optimize based on data insights.
In summary, Rooderkerk emphasizes that while data is abundant in the retail sector, its true potential is unlocked through strategic application, integration of systems, smart management, and overcoming cultural and talent-related challenges.
Can AI carry on a designer’s legacy?
Can AI carry on a designer’s legacy?
What: Norma Kamali is developing an AI system to replicate her design style, ensuring her creative legacy continues after her eventual departure from her fashion company.
Why it is important: This initiative represents a groundbreaking approach in the fashion industry for succession planning, highlighting the potential of AI in preserving and continuing a designer's unique creative vision.
Celebrated New York designer Norma Kamali, at 78, is not yet ready to retire but is proactively planning for the future of her company. She is collaborating with Maison Meta to create a custom AI tool that can generate new designs based on her extensive creative archive. This project involves feeding thousands of images from her brand’s history into the AI model, effectively "downloading" her creative DNA. The goal is not to replace human designers but to allow the company to maintain Kamali's creative influence post-retirement. This innovative approach raises questions about the role of AI in fashion design and the preservation of a brand's identity after the departure of its founding designer. Kamali's project is a significant step in exploring how technology can support and extend a designer's legacy in the fashion industry.
Harrods rolls out beauty recycling scheme to all H Beauty stores
Harrods rolls out beauty recycling scheme to all H Beauty stores
What: Harrods implements beauty recycling scheme in all H beauty stores.
Why it is important: The scheme, in partnership with recycling specialist MyGroup, aims to promote eco-conscious lifestyle and increase recycling across the business. The collaboration with MyGroup is pivotal in propelling the mission of responsible recycling forward.
Customers can bring in used beauty, fragrance, and skincare products to be recycled in exchange for rewards through Harrods’ MyBeauty scheme. Mia Collins, the director of beauty buying, emphasized the dedication to sustainable practices and the transformative journey towards recycling and circularity in the beauty industry. Harrod’s brand commitment to responsible practices aligns with the recycling scheme's mission.
Harrods rolls out beauty recycling scheme to all H Beauty stores
Surviving UK department stores seek to avoid fate of fallen rivals
Surviving UK department stores seek to avoid fate of fallen rivals
What: A review of UK department stores’ situation in early 2024.
Why it is important: We start hearing analysts mentioning that the pandemic was not responsible for the fall of previously iconic companies, which were structurally unfit for the new generation customers.
John Edgar, CEO of Fenwick, is overseeing a significant renovation of their flagship Newcastle store, including adding windows and opening up interior spaces. This £40 million project reflects a broader trend among department stores to reinvent themselves in response to challenges like online competition, reduced customer spending, and high operational costs. The department store sector has seen notable declines, with an average annual revenue contraction of 2.7% over five years to 2023.
Fenwick's effort is part of a wider industry movement where department stores must innovate or face extinction. Edgar emphasizes the importance of creating a unique shopping experience, moving away from competing solely on price. Other stores, like Fortnum & Mason, are focusing on creating engaging, thematic environments to attract customers. This shift comes as department stores, once staples of retail, grapple with changing consumer habits and the rise of online shopping.
Despite the challenging landscape, Fenwick remains optimistic, partly due to its family ownership which allows for a long-term perspective. However, the sector has seen its share of closures and hardships, as exemplified by Debenhams and House of Fraser. The future of department stores seems to hinge on their ability to provide unique, experiential shopping environments that differentiate them from both online retailers and each other.
Surviving UK department stores seek to avoid fate of fallen rivals
The future store experience is about engaging the customer
The future store experience is about engaging the customer
What: Footwear news draws some conclusions about the store of the future at NRF 2024
Why it is important: physical retail is here to stay… provided the experience made available to customers is relevant and interesting.
At the National Retail Federation’s Big Show in New York City, industry leaders outlined a new vision for physical retail, emphasizing experiential and community-focused elements. Key insights include:
1. Experiential Retail: Retailers are focusing on creating unique in-store experiences. Jordan Brand’s senior director Marcelo Trevisan showcased their "World of Flight" store in Shibuya, Japan, which immerses customers in basketball culture and includes local elements like regional artwork and exclusive sneaker launches.
- Concept Stores: Shoe brands are trending towards smaller, concept stores that combine product showcases with region-specific experiences. These stores are more productive due to their smaller size and can also serve as local shipping points.
- Local Community Connection: The importance of building local community connections through concept stores was a recurring theme. Stores are being designed to deliver unique experiences tailored to their specific locations.
- Highlighting Standout Stores: Accenture’s Cassidy Beadle and Gabriella Fox spotlighted stores like On Holding in Brooklyn and Aimé Leon Dore in Manhattan for their community-focused experiences and distinctive store designs that resonate with local culture.
- Rothy’s Expansion Strategy: Dayna Quanbeck, newly appointed president of Rothy’s, discussed the brand's expansion strategy. Rothy’s, known for sustainable shoes, plans to open more stores in the U.S. and has started international shipping to various countries. Quanbeck emphasized a balanced approach between e-commerce and physical stores for successful retail expansion.
The Chinese consumer mindset change affects Hong Kong retail and hospitality markets
The Chinese consumer mindset change affects Hong Kong retail and hospitality markets
What: Chinese customers are now looking for experiences rather than products, while the Chinese government is trying to control e-commerce. All these changes are radically affecting Hong Kong.
Why it is important: The article mentions that local players are hoping for the return of a more traditional, luxury-splurging Chinese customer, which might not be entirely true with the development of projects such as K11 Musea and KaiTak which are clearly focused on experience.
The economic outlook for China, particularly its retail sector, has been a subject of debate among Western observers, with recent indicators pointing to challenges. Despite some negative trends, there are signs of resilience and adaptation in the retail landscape.
Consumer spending in China has seen a decline, with a reported 0.5% drop in consumer prices in November and a stagnation in consumer confidence. Retail sales growth is not keeping pace with GDP growth, affected by factors like rising unemployment, especially among young people. Hong Kong, a significant player in China's retail economy, has also experienced a downturn, largely due to decreased tourist arrivals from mainland China and a weakened Yuan.
However, there are emerging shifts in consumer behavior and retail strategies. The Greater Bay Area, including Hong Kong, is becoming a hub for mainland Chinese seeking financial services and insurance. Despite the reduced luxury shopping in Hong Kong, due to lower VAT rates on luxury goods in mainland China and mainland shoppers opting for European luxury destinations, the region is still crucial for understanding China's economic future.
Retailers in Hong Kong are noticing changes in spending patterns, with some consumers from the mainland showing increased sophistication in their purchases. Moreover, the region's accessibility via high-speed rail makes it an attractive destination for a growing middle-class consumer base.
Despite the challenges, there are positive signs in the broader Chinese market. McDonald’s plans to expand its presence in China, and the country's e-commerce sector continues to thrive, indicated by a massive volume of package deliveries. The resilience of Chinese consumers, characterized by high savings and low debt, suggests an ongoing potential for retail, albeit with a shift towards more meaningful and experiential consumption rather than just luxury goods.
In Hong Kong, retailers may need to adapt to changing consumer preferences and competition from other Greater Bay Area destinations. High-end and luxury brands in Hong Kong might still attract shoppers due to tax benefits and authenticity concerns, but there's also a growing market for services and experiences, reflecting a more nuanced consumer demand.
Overall, the retail sector in China and Hong Kong is evolving, facing challenges but also adapting to new consumer behaviors and market dynamics. The future of retail in the region, particularly in 2024, remains to be seen, but it is likely to be characterized by more diverse consumer needs and a blend of physical and digital shopping experiences.
The Chinese consumer mindset change affects Hong Kong retail and hospitality markets
E-commerce sector anticipates growth in 2024, CommerceNext survey indicates
E-commerce sector anticipates growth in 2024, CommerceNext survey indicates
What: A CommerceNext survey, in collaboration with Forrester Research, indicates a positive outlook for the e-commerce sector in 2024, with businesses focusing on technology investments to drive growth.
Why it is important: This optimism reflects the sector's recovery and adaptation after the tumultuous period since 2020, highlighting the resilience and potential for steady growth in e-commerce.
A recent survey by CommerceNext, conducted with Forrester Research, reveals an optimistic forecast for the e-commerce industry in 2024. The survey, which involved senior leaders from 113 companies, found that a majority of large consumer e-commerce businesses anticipate revenue growth this year. About 57% of respondents expressed a positive outlook on digital revenue, and 42% plan to invest in technology, hiring, and marketing to enhance their businesses. Despite the challenges faced since 2020, including the pandemic and economic fluctuations, more than half of the retailers experienced an increase in online revenue in the last quarter. The survey's findings align with the better-than-expected performance during the recent holiday shopping season, although there remains cautiousness due to uncertainties like inflation and global stability. The year 2024 is expected to be pivotal for scrutinizing digital investments and maximizing their efficiency and effectiveness.
E-commerce Sector Anticipates Growth in 2024, CommerceNext Survey Indicates
John Lewis predicts return to profit amid major restructuring
John Lewis predicts return to profit amid major restructuring
What: John Lewis Chair Dame Sharon White has announced the company's expectation to return to profit this year, following a significant loss last year.
Why it is important: This forecast comes as John Lewis embarks on a substantial restructuring plan, including slashing up to 11,000 jobs and cutting costs by £900m, marking a pivotal moment in the retailer's efforts to achieve financial stability and sustainable growth.
John Lewis Chair Dame Sharon White has communicated to employees that the retailer is set to return to profit this year, aiming to "more than break-even" after experiencing a GBP 234m loss last year. This optimistic outlook is shared amidst the backdrop of the company's ambitious turnaround plan, which involves potentially cutting at least 10% of its workforce over the next five years, reducing redundancy pay for workers, and implementing a GBP 900m cost-cutting strategy. These measures are part of John Lewis's broader efforts to transform and stabilize its financial performance, with the recent appointment of ex-Jigsaw boss Peter Ruis to lead the department store business through its next transformation phase.
John Lewis predicts return to profit amid major restructuring
Liberty bets on own-brand goods to drive growth
Liberty bets on own-brand goods to drive growth
What: Liberty goes full speed in private label deployment.
Why it is important: In their specific case, their private label is an internationally recognized brand.
Liberty is focusing on expanding its own-brand offerings, particularly in beauty products. This strategic shift aims to leverage the popularity and higher margins of Liberty's own products, such as its LBTY beauty brand, to drive business growth. Last year, LBTY introduced five luxury perfumes inspired by Liberty's renowned prints, with plans to expand into a full beauty line alongside its existing in-house categories like accessories, womenswear, and homeware.
The CEO noted the strong performance of Liberty’s own products, especially the new perfumes, which have seen high demand and international interest. This success aligns with a broader trend in department stores, where private label sales have significantly increased from 9% to 16% of turnover between 2019 and 2022.
Considering the strong demand for Liberty-branded products, Mehboob-Khan envisions opening new stores dedicated solely to Liberty products, marking the first such expansion since the last century. However, he acknowledged the challenge of replicating the unique charm of Liberty’s iconic Great Marlborough Street building, constructed in 1924.
Liberty’s strategy also includes a significant focus on beauty sales, a segment poised for growth even in a challenging luxury fashion market. The beauty sector, having shown resilience and pricing power even in high-inflation scenarios, is expected to continue expanding globally.
The Liberty group, encompassing its retail business, fabric division, and Liberty Brand, has reported a 23% increase in revenues to £185 million and a pre-tax profit of £712,000 for the year ending January 28, 2023, recovering from pandemic-induced losses.
Tiffany & Co. unveils flagship store on Alibaba's Tmall Luxury Pavilion
Tiffany & Co. unveils flagship store on Alibaba's Tmall Luxury Pavilion
What: Tiffany & Co. has launched a flagship store on Alibaba Group's Tmall Luxury Pavilion, expanding its digital presence in the Chinese luxury market.
Why it is important: This move signifies a strategic effort by Tiffany & Co. to tap into China's growing luxury e-commerce sector, leveraging Alibaba's platform to offer unique online shopping experiences and deepen engagement with Chinese consumers.
This launch is a key part of Tiffany's strategy to connect with luxury consumers in China through innovative digital channels. The store's debut on Tmall complements Tiffany's existing physical boutiques across China, enhancing the brand's omnichannel presence. This initiative reflects Tiffany's commitment to building long-term value and success in the Chinese luxury market through Tmall Luxury Pavilion's operational capabilities.
Tiffany & Co. unveils flagship store on Alibaba's Tmall Luxury Pavilion
Macy’s to cut 3.5% of its workforce, close 5 mall anchors
Macy’s to cut 3.5% of its workforce, close 5 mall anchors
What: Macy’s is reducing its workforce by 3.5% and closing five full-line stores in preparation to deploy a new strategy.
Why is it important: Macy's decision to cut 3.5% of its workforce and close 5 mall anchors lies in its strategic shift to meet evolving consumer needs and market dynamics. This move represents a crucial adaptation to the retail landscape, particularly the growing consumer preference for off-mall locations and the trend towards smaller store formats.
By reallocating resources and focusing on a more streamlined approach, Macy's aims to optimize its store portfolio to better serve customers and position itself for sustained success in the highly competitive retail industry. The decision reflects broader industry trends and challenges, including technology advancements, e-commerce proliferation, and the ongoing impact of supply chain disruptions. As such, it underlines the imperative for retail companies to adapt to changing market conditions and consumer behaviors, emphasizing the dynamic nature of the industry and the need for agility and strategic foresight.
