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Lotte Dept. Store introduces AI translation service

Korea Economic Daily
April 2024
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Lotte Dept. Store introduces AI translation service

Korea Economic Daily
|
April 2024

What: Lotte Department Store has introduced an AI-powered interpretation service at its Jamsil store in South Korea.

Why it is important: This initiative, which supports 13 languages, is designed to improve the shopping experience for the increasing number of international visitors. The service caters to a significant daily volume of inquiries, facilitating smoother communication and potentially boosting customer satisfaction and sales.


South Korea's Lotte Department Store has launched an artificial intelligence interpretation service at its Jamsil location to better serve foreign tourists. Utilizing SK Telecom's TransTalker, the service offers real-time interpretation in 13 languages, including English, Japanese, and Chinese, among others. This move comes in response to a significant rise in foreign customer sales and daily inquiries. The service, which began on April 19, has already seen positive reception, with over a thousand foreign shoppers using it within just three days of launch. Lotte plans to expand this service to other branches, enhancing its accessibility for non-Korean speakers and improving the overall customer experience.


Lotte Dept. Store introduces AI translation service

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In the Middle East, Saudia Arabia is a rising market

Robin Report
April 2024
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In the Middle East, Saudia Arabia is a rising market

Robin Report
|
April 2024

What: The Robin Report explores what is going on in KSA, seen as the next Dubai.

Why it is important: Middle East is a growing region, and Saudia Arabia is clearly a relay of growth.


Saudi Arabia is positioning itself as an attractive growth market, with 63% of its 32.2 million inhabitants under the age of 30. The country is undergoing an extraordinary real estate-led development boom, driven by ambitious "giga-projects" that aim to shift the tourism and retail axis away from Dubai and Abu Dhabi.

The best known project is Neom, a 10,200 square mile region featuring a linear city called The Line. Other major developments include Diriyah, a $63.2 billion mixed-use project; Jubbah, a 540,000 square foot tourist hotspot; and New Murabba, a 7.3 square mile new downtown for the capital Riyadh. These massive projects are redefining the country's ambition and inviting the world to visit.

As real estate booms, the Saudi retail market is expected to grow over 4% annually from 2022-2027, reaching $155 billion. The market is shifting towards organized retail, with local brands expected to make up 80% of the sector by 2030. Luxury brands are also flocking to the kingdom, attracted by the growing participation of women in the workforce and rising consumer appetite for premium offerings. Overall, Saudi Arabia is positioning itself as the next major retail and tourism hub, challenging Dubai's dominance in the region.


In the Middle East, Saudia Arabia is a rising market Block to display a Theme, Tag and Date

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Aditya Birla Fashion to list flagship lifestyle brands as separate entity

BoF
April 2024
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Aditya Birla Fashion to list flagship lifestyle brands as separate entity

BoF
|
April 2024

What: Aditya Birla Fashion and Retail Ltd is set to demerge its Madura Fashion & Lifestyle division into a distinct, publicly traded entity.

Why it is important: This strategic move aims to separate Madura Fashion, which encompasses leading lifestyle brands contributing over 70% of the company's revenue, from Aditya Birla Fashion's broader focus on luxury and premium brands. This demerger is poised to optimize capital structures, enhance shareholder value, and allow targeted growth strategies for each entity.


Aditya Birla Fashion and Retail Ltd, grappling with recent losses attributed to weak demand and heightened brand investments, announced plans to spin off its Madura Fashion & Lifestyle segment. This segment houses esteemed brands such as Louis Phillippe, Van Heusen, Allen Solly, and Peter England, which significantly contribute to the company's revenue. The separation enables Aditya Birla Fashion to concentrate on expanding its luxury and premium brand portfolio, including Ralph Lauren and Fred Perry, and to independently develop its Pantaloons brand. The restructuring also seeks to attract growth capital within the next year to strengthen the company's financial position. This demerger strategy reflects a broader intention to refine capital allocation and bolster the distinct market positioning of both the continuing and newly formed entities.


Aditya Birla Fashion to list flagship lifestyle brands as separate entity

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HK grocers hurt by locals rushing to Shenzhen for cheaper price

South China Morning Post
April 2024
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HK grocers hurt by locals rushing to Shenzhen for cheaper price

South China Morning Post
|
April 2024

What: Recovery in Hong Kong is uneven, with new competition coming from China, and Japanese operators snapping up opportunities

Why it is important: While the grocery business is getting harder, luxury and experience-related businesses linked to shopping still fare well.


Hong Kong's retail recovery is uneven, with luxury brands seeing growth while neighborhood shops struggle due to residents shopping in Shenzhen for lower prices. This trend is expected to limit retail rental gains. Despite a nearly 20% increase in retail sales in Hong Kong in 2023, the growth in retail sales slowed in January 2024 due to cross-border shopping. Supermarket and non-luxury spending have declined, posing challenges for local retailers. However, luxury and experiential retailers are performing better, benefiting from tourist spending and novel shopping experiences .


HK grocers hurt by locals rushing to Shenzhen for cheaper price

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Gamification boosts retailer loyalty programmes

Retail Asia
April 2024
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Gamification boosts retailer loyalty programmes

Retail Asia
|
April 2024

What: Retailers are incorporating gamification into their loyalty programs to enhance customer engagement and drive repeat purchases.

Why it is important: Gamification in retail loyalty programs taps into consumers' desire for entertainment and rewards, increasing engagement and fostering loyalty. As traditional point-based loyalty programs often fail to maintain consumer interest, integrating elements like challenges, tiered rewards, and immediate benefits can significantly enhance participation and retention rates.


Retail loyalty programs are evolving beyond simple point-collection schemes into engaging, gamified experiences that attract a significant portion of digital consumers. According to Euromonitor International, exclusive rewards and experiences motivate over half of loyalty program participants. Retailers are innovating with in-store and online gamified activities like QR code hunts, challenges linked to consumer behavior, and tiered rewards systems. Advanced technologies such as AR/VR, IoT, and generative AI are being integrated to create immersive experiences and personalized challenges that encourage frequent interaction and increased spending. This strategic use of gamification not only enhances customer engagement but also strengthens the retailer's ability to gather and analyze consumer data, driving more tailored marketing strategies and improving overall business outcomes.


Gamification boosts retailer loyalty programmes

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For the 2024 Olympics, the Samaritaine is banking on culture

Fashion Network
April 2024
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For the 2024 Olympics, the Samaritaine is banking on culture

Fashion Network
|
April 2024

What: La Samaritaine department store is hosting exhibitions and cultural events to celebrate sports as part of its partnership with the 2024 Olympic and Paralympic Games in Paris.

Why it is important: As Paris gears up for the 2024 Olympics, La Samaritaine’s initiative highlights the intersection of sports, culture, and history, enriching the visitor experience and deepening the cultural significance of sports.


In preparation for the 2024 Olympics, La Samaritaine is transforming into a cultural hub from April 30 to September 8, utilizing its space to exhibit various aspects of sports as cultural phenomena. The exhibitions include:

  1. World Sports Legends - This flagship exhibition from Terence Darrigade’s private collection features significant sports memorabilia, including a basketball jersey worn by LeBron James and the 2018 World Cup trophy won by France.
  2. Domestic Games, Women put to the test by Camille Menard - This exhibition by Parisian artist Camille Menard explores the relationship between sports and everyday life, particularly focusing on the role of women in competitive sports.
  3. Fisheye x Enzo Lefort - A photographic exhibition by the magazine Fisheye, showcasing moments from foil fencer Enzo Lefort’s preparation for the Olympics, highlighting the personal and professional aspects of being a top athlete.
  4. Sport and La Samaritaine - An homage to the department store’s founders and their contribution to employee well-being through sports, featuring historical images and artifacts from the Samaritaine Sports Union.

These varied programs not only celebrate sports through a cultural lens but also enhance the visibility and legacy of La Samaritaine as a pivotal player in the cultural scene during one of the world's most watched global events.


For the 2024 Olympics, the Samaritaine is banking on culture

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Inside a closing Macy’s store

Retail Dive
April 2024
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Inside a closing Macy’s store

Retail Dive
|
April 2024

What: Macy's is closing 150 stores over the next three years, including 50 in 2024, starting with the Ballston Quarter mall location in Arlington, Virginia.

Why it is important: Macy's decision to close 150 stores reflects a strategic shift in the retail landscape, addressing the need for physical store optimization and digital transformation. These closures are part of a broader effort to adapt to modern retail demands and reduce overhead costs in an era where e-commerce and small-format stores are becoming more prevalent. The closure of these stores, which contribute minimally to overall sales but represent a significant portion of Macy's physical footprint, is critical for the company's sustainability and growth.


Macy's, under the new leadership of CEO Tony Spring, has announced an aggressive plan to close 150 stores by 2027, with 50 closures scheduled for 2024. This move comes as part of a broader reorganization aimed at streamlining operations and focusing on profitability amid challenging retail conditions, including the end of tax-free shopping and inflation pressures in the UK. The closures began with the Macy's at Ballston Quarter in Arlington, Virginia, a store surrounded by popular eateries and entertainment options, reflecting the changing dynamics of consumer behavior and the shift towards more experiential retail environments. As the store closed, it offered significant discounts on a wide range of products, from housewares and men’s suits to furniture and mattresses. The company's strategic downsizing represents a shift towards optimizing its store portfolio to better align with consumer shopping preferences, focusing on enhancing digital and smaller format stores while reducing dependence on underperforming large-scale locations. This decision is part of Macy’s larger strategy to adapt to the evolving retail landscape, ensuring sustainability and competitiveness in the market.


Inside a closing Macy’s store

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Second-hand fashion site Vinted posts first annual profit

Financial Times
April 2024
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Second-hand fashion site Vinted posts first annual profit

Financial Times
|
April 2024

What: Vinted posts first annual profit.

Why it is important: Proving that second-hand goods are on the rise and customers are trying to be more sustainable.


Vinted, Europe's largest online marketplace for used clothes, achieved its first annual profit in 2023, marking a significant turnaround from its previous year's loss. The company reported a net profit of €18 million, compared to a €20 million loss in 2022, alongside a substantial revenue increase of 61% to €596 million. Positioned as a leader in sustainable fashion, Vinted aims to expand its customer base and improve logistics for delivering goods between consumers. The company, which was valued at €3.5 billion in 2021, is considering various capital structure options, including a potential stock market listing. Vinted has diversified its services beyond being a marketplace, introducing initiatives like Vinted Go, a shipping service, and acquiring licenses for payment and verification services. While emphasizing the importance of profitability for potential investors, Vinted remains focused on balancing profitability with continued investment to fuel its growth and achieve its mission of making second-hand fashion the first choice.


Second-hand fashion site Vinted posts first annual profit

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M&S unveils EUR 1m investments to ‘turbocharge’ net zero goals

Retail Gazette
April 2024
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M&S unveils EUR 1m investments to ‘turbocharge’ net zero goals

Retail Gazette
|
April 2024

What: M&S has announced a EUR 1 million investment towards achieving its Net Zero by 2040 goals, focusing on reducing methane emissions from dairy cows and launching several sustainability initiatives.

Why it is important: This investment signifies M&S's commitment to tackling climate change through innovative approaches within its supply chain and operations. By reducing the carbon footprint of its dairy products and exploring new sustainable practices, M&S is setting a precedent for the retail industry to follow. The Plan A Accelerator Fund aims to empower suppliers to implement eco-friendly solutions, highlighting the importance of collaboration in achieving sustainability targets.


M&S's EUR 1 million investment is part of its broader strategy to become a Net Zero business by 2040. The initiatives include altering the diet of dairy cows to reduce methane emissions, a move expected to cut 11,000 tons of greenhouse gases annually. Additionally, M&S is launching a Plan A Accelerator Fund to support projects that contribute to net zero goals, such as a clothing recycling program with Oxfam and a trial using AI to optimize energy use in stores. These efforts reflect M&S's longstanding commitment to sustainability, as demonstrated by its Plan A initiative launched in 2007. Through these actions, M&S aims to maintain its reputation as a trusted retailer while addressing some of the most pressing environmental challenges.


M&S unveils EUR 1m investments to ‘turbocharge’ net zero goals

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Isetan Singapore to privatise as Japanese co-owner buys remaining stake

Inside Retail Asia
April 2024
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Isetan Singapore to privatise as Japanese co-owner buys remaining stake

Inside Retail Asia
|
April 2024

What: Isetan Mitsukoshi is acquiring the remaining 47.27% stake in Isetan Singapore Limited for US $103.6 million, making it a wholly-owned subsidiary.

Why it is important: This move towards privatization comes as Isetan Singapore has experienced a decline in sales and profitability, reflecting broader challenges in the retail sector. For Isetan Mitsukoshi, this acquisition signifies a strategic consolidation, potentially enabling more streamlined operations and focused growth strategies in the Singapore market.


Established in 1970 and listed on the Singapore Exchange in 1981, Isetan Singapore has been a significant player in the country's department store landscape, operating three Isetan-branded stores. However, the recent financial downturn, with a 3.8% drop in sales and a shift from profit to a net loss in FY23, underscores the pressures facing traditional retail. The acquisition by Isetan Mitsukoshi, expected to conclude in August, marks a pivotal shift, as the parent company seeks to revitalize its Singapore operations amidst broader regional adjustments, including the closure of its flagship store in Shanghai after 27 years. This consolidation move by Isetan Mitsukoshi could herald a new phase of strategic focus and operational efficiency in navigating the evolving retail environment.


Isetan Singapore to privatise as Japanese co-owner buys remaining stake

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US customers are increasingly concerned by sustainability

NRF
April 2024
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US customers are increasingly concerned by sustainability

NRF
|
April 2024

What: A NRF study shows that 80% of American customers consider desirable to reach full sustainability within 2030.

Why it is important: That’s an evolution in terms of customer mindset that could force major US retailers to act, at last.


Environmental concerns have notably risen among U.S. consumers, with over half now viewing them as a very serious issue, marking an 18-point increase over the last decade, according to recent findings from GfK Consumer Life. This growing awareness spans all demographics, underscoring a unified shift towards prioritizing sustainability.

However, while recognition of these issues has grown, actual knowledge about how to address them has declined, with only 59% of Americans feeling knowledgeable about environmental topics in 2023, down from 73% in 2010. Particularly, Gen Z feels uncertain about how to contribute to sustainability, though their willingness to engage has increased significantly.

The concept of circularity is gaining traction as consumers explore actions that yield high environmental impact. The appeal of a waste-free lifestyle is strong, with 80% of Americans considering it achievable within two decades. This shift is reflected in consumer behavior, with nearly half of the population purchasing secondhand items in 2023. The trend towards secondhand shopping, once more common among lower-income groups, has expanded to include higher-income consumers.


US customers are increasingly concerned by sustainability

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Richard Baker’s private investment firm acquired Galeria in Germany

WWD
April 2024
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Richard Baker’s private investment firm acquired Galeria in Germany

WWD
|
April 2024

What: NRDC Equity Partners is acquiring the bankrupt Galeria department store chain in Germany.

Why it is important: This acquisition is significant as it demonstrates continued interest from investment firms in reviving distressed retail brands. Galeria's acquisition by NRDC Equity Partners, led by Richard Baker, could signal a potential turnaround for the department store chain, which has faced financial struggles leading to bankruptcy. It also highlights the strategic moves by investors to expand their portfolio in the retail sector, especially in the European market.


NRDC Equity Partners, controlled by Richard Baker and his family, has successfully bid to take over the bankrupt Galeria department store operations in Germany. Partnering with Bernd Beetz, former CEO of Coty, the deal marks a significant step in the investment firm's efforts to revitalize distressed retail assets. Galeria, which operates 90 stores generating 2.2 billion euros annually, faced bankruptcy following the financial collapse of its parent company, Signa. The acquisition by NRDC, a firm distinct from the retail group HBC also led by Richard Baker, underscores the ongoing consolidation and interest in the retail sector by private investment firms. This move comes amidst speculations of Baker's potential acquisition of the Neiman Marcus Group through HBC, indicating a broader strategy to strengthen their presence in the retail industry.


Richard Baker’s private investment firm acquired Galeria in Germany

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Department store chain Takashimaya to open in Hanoi

Inside Retail
April 2024
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Department store chain Takashimaya to open in Hanoi

Inside Retail
|
April 2024

What: Japanese department store Takashimaya plans to open a USD 12.9 million shopping center in Hanoi by 2026.

Why it is important: This move marks Takashimaya's first expansion into a new overseas location since 2018 and reflects its strategy to increase its presence in the Southeast Asian market. The development could significantly boost the company's operating profits and influence in the region.


Takashimaya, a prominent Japanese department store chain, is set to open a new USD 12.9 million shopping center in Hanoi by 2026. This project, initiated by its subsidiary Toshin Development, represents Takashimaya's first venture in Hanoi and its second in Vietnam, following the successful launch of a store in Ho Chi Minh City in 2016. The new facility will feature 10,000 sqm of retail space and will also include housing, office, and commercial spaces. Takashimaya aims to attract Japanese tenants offering a variety of goods, including food, cosmetics, and children's clothing. This expansion is part of the company's broader strategy to increase its market footprint in Southeast Asia and China, aiming to double its operating profit in Vietnam to USD 28.4 million by early 2027. The announcement follows the opening of Takashimaya's last overseas store in Bangkok at the IconSiam shopping center in 2018.


Department store chain Takashimaya to open in Hanoi

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AI’s role in overcoming post-pandemic supply chain challenges

WWD
April 2024
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AI’s role in overcoming post-pandemic supply chain challenges

WWD
|
April 2024

What: Roger Mayerson of Logility highlights AI's crucial role in enhancing inventory management, forecasting, and building sustainable supply chains amidst post-pandemic shifts in consumer behavior and distribution channels.

Why it is important: In the face of significant shifts in buying behaviors, new distribution channels, and the obsolescence of traditional forecasting models, AI presents a transformative solution. It enables more accurate forecasting, efficient inventory management, and the integration of sustainability into supply chain operations, crucial for adapting to the new market dynamics and consumer expectations.


The post-pandemic landscape poses unprecedented challenges for retailers and brands, particularly in forecasting and inventory management. Traditional methods based on historical sales data have become ineffective, demanding new approaches to adapt to changing consumer behaviors and the complexity of product portfolios and distribution channels. Roger Mayerson, representing Logility, a leading AI supply chain planning software company, underscores the transformative power of AI in overcoming these challenges. AI-driven technologies not only improve forecasting accuracy and inventory efficiency but also promote sustainable supply chain practices by enabling data-driven decision-making and scenario modeling. Logility's platform exemplifies how integrated AI applications can facilitate collaboration across departments, enhance demand planning, and support companies in achieving operational and sustainability goals. This approach signifies a crucial pivot in supply chain management, emphasizing the need for innovation and adaptability in the face of evolving market conditions and consumer demands.


AI’s role in overcoming post-pandemic supply chain challenges

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The AI explosion in retail must be boiled down to business benefits

Alix Partners
April 2024
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The AI explosion in retail must be boiled down to business benefits

Alix Partners
|
April 2024

What: Alix Partners reviews the hype around AI and remind that a clear focus on its benefits is needed to escape the buzz.

Why it is important: For now, the narrative is mostly controlled by the tech suppliers.


The integration of AI in retail transcends mere technological innovation, focusing instead on substantial business performance improvements through refined data usage. Retailers have long used data for forecasting and loyalty programs, but recent advancements in generative AI have expanded potential business enhancements, especially in areas like forecasting optimization, pricing strategies, and supplier negotiations. These traditional and new AI applications are transforming customer service, call centers, and content-rich tasks such as promotional offers and product descriptions.

AI-driven systems are also optimizing product picking, distribution, and operational expenses by matching labor efficiently to tasks without compromising service quality. However, despite these advancements, the financial commitment remains a significant challenge, particularly for grocers with tight margins. The solution lies in fostering a culture of low-cost experimentation and focusing on initiatives with clear operational benefits.

Luxury retailers, too, can benefit from AI by using advanced data analytics to anticipate trends and enhance supply chain monitoring. AI applications often do not require deep integration with existing systems, making them adaptable and capable of driving efficiency across various retail operations. Ultimately, practical applications of AI, prioritized by their direct impact on the bottom line, should guide retail strategies rather than the allure of AI hype.


The AI explosion in retail must be boiled down to business benefits

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Selfridges targeted by Middle East and Chinese investors amid ownership battle

Retail Gazette
April 2024
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Selfridges targeted by Middle East and Chinese investors amid ownership battle

Retail Gazette
|
April 2024

What: Selfridges, a prominent UK department store, is at the center of an ownership battle as its co-owner Signa faces financial difficulties, sparking interest from investors in the Middle East and China.

Why it is important: The struggle for control over Selfridges highlights the strategic value of prominent retail locations and brands in the global market. This interest from major international players reflects broader trends in luxury retail investments and could reshape the competitive landscape of the sector.


Selfridges, a key player in the luxury department store market, is currently the focus of an ownership battle due to the financial instability of its Austrian co-owner, Signa. The Thai conglomerate Central Group, which co-owns Selfridges with Signa, is looking to consolidate its ownership by purchasing Signa's stake. The potential buyout has attracted the interest of several high-profile investors, including sovereign wealth funds and notable companies such as Saudi Arabia’s Public Investment Fund and Kering, the owner of Gucci. Additionally, the Qatar Investment Authority, known for owning luxury retail properties like Harrods, is considering renewing its interest in acquiring Selfridges. The ongoing financial issues at Signa, which led to restructuring efforts and a significant control shift within Selfridges, underscore the high stakes involved in controlling a renowned retail entity. This complex situation could lead to significant shifts within the luxury retail market, depending on who ultimately secures control over Selfridges.


Selfridges targeted by Middle East and Chinese investors amid ownership battle

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Fitch: US department store rating actions reflect ongoing challenges

Fitch Ratings
April 2024
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Fitch: US department store rating actions reflect ongoing challenges

Fitch Ratings
|
April 2024

What: Fitch is giving some insights on the decision-making process supporting their recent rating revisions.

Why it is important: While there is nothing new under the sun, it is interesting to see how they consider local players such as Dillard’s as stable.


Fitch Ratings has downgraded Kohl’s and Nordstrom, highlighting the operational challenges and diminished confidence in their strategies against secular headwinds. Despite assets and potential advantages like off-mall positioning for Kohl’s and high-end positioning for Nordstrom, execution issues persist. Macy's shows mixed results, managing declines through inventory and expense management. Strategies are being refined, including omnichannel investments and portfolio adjustments, but effectiveness remains to be seen. Fitch’s ratings consider these retailers' ability to manage leverage amidst ongoing industry challenges.


Fitch: US department store rating actions reflect ongoing challenges

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Harvey Nichols accounts confirm losses, but negative number narrows as sales rise

Fashion Network
April 2024
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Harvey Nichols accounts confirm losses, but negative number narrows as sales rise

Fashion Network
|
April 2024

What: Harvey Nichols confirmed a reduced annual loss of GBP 21.2 million for the fiscal year ending in April, an improvement from the previous year's GBP 30.4 million loss.

Why it is important: This financial report is significant as it reflects Harvey Nichols' ongoing recovery efforts post-COVID-19, highlighting challenges such as increased costs and margin pressures despite rising sales. The changes in leadership and strategic decisions, like store closures and job cuts, indicate efforts to stabilize and streamline operations.


Harvey Nichols, trading as Broad Gain (UK) Limited, has shown some financial recovery in its latest fiscal year report, with losses decreasing as sales increased by 13% to GBP 216.6 million. Despite this growth, the luxury retailer faced challenges with cost increases and declining margins, resulting in a continued financial loss. The departure of CEO Manju Malhotra and other strategic adjustments such as job cuts and store closures highlight the company's efforts to adapt to the changing retail landscape and improve profitability. The recent appointment of Julia Goddard as the new CEO suggests a focused direction towards revitalization and operational efficiency.


Harvey Nichols accounts confirm losses, but negative number narrows as sales rise

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Korea’s luxury resales sector thrives while sales drop at major luxury sites

Inside Retail
April 2024
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Korea’s luxury resales sector thrives while sales drop at major luxury sites

Inside Retail
|
April 2024

What:  Despite a significant drop in sales for major online luxury goods platforms in South Korea due to the economic downturn, the pre-owned luxury market has shown resilience.

Why it is important: The luxury resale segment has also grown for online platforms annually.


Despite major online luxury goods platforms in South Korea experiencing a significant sales drop due to economic challenges, the pre-owned luxury market has remained resilient, with record transaction volumes reported recently, coinciding with the new school year. The leading platforms, collectively known as "Mutbal," including Must It, Trenbe, and Balaan, all reported operating losses in 2022. Trenbe's revenue decreased by 54.5 percent to $28.6 million, Balaan's dropped by 56 percent to $28 million, and Must It saw a 24.5 percent decline in sales to 24.98 billion, resulting in operating losses for each platform. Despite this, online luxury shopping and platforms gained popularity during the Covid-19 pandemic due to the contactless shopping trend, according to a retail industry official.

As the COVID-19 pandemic transitioned to an endemic phase, consumer behaviour shifted towards purchasing luxury goods during overseas travel, while high inflation reduced spending, resulting in a sharp decline in sales for major online luxury platforms in South Korea. Excessive marketing spending worsened financial strains, leading to intense competition and significant advertising expenses totalling over $47 million in 2022. To address financial challenges, these platforms cut marketing budgets, reduced personnel costs, and sold office buildings. CatchFashion ceased operations due to financial troubles, contrasting with the resilience of the pre-owned luxury goods market. Gugus, with 26 offline stores, reported a 20 percent increase in gross merchandise value to $153.8 million in 2023, driven by categories like handbags, watches, and jewelry. The resale market's strength reflects both consumers selling luxury items for cash and others seeking discounted premium goods during economic downturns. Premium brands like Hermès, Louis Vuitton, and Chanel raising prices in 2023 fueled demand for more affordable pre-owned luxury items, leading to increased sales in this segment.


Korea’s luxury resales sector thrives while sales drop at major luxury sites

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NRF releases its 2023 top 50 global retailers ranking

NRF
April 2024
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NRF releases its 2023 top 50 global retailers ranking

NRF
|
April 2024

What: The new edition of the Top 50 Global Retailers according to NRF/Kantar is here.

Why it is important: Even though the world is dramatically changing, for now, the changes in the top 50 are relatively scarce besides the obvious (Chinese retailers dropping due to lower international exposure).


The Top 50 Global Retailers of 2023 showcases a diverse array of companies navigating economic uncertainties, disrupted supply chains, and shifts in consumer behaviours. While all faced challenges like increased operational costs and a rise in retail-related crime, most still managed to grow sales and profits. The list saw changes, especially with Chinese companies dropping in rank due to domestic slowdowns. Retailers are investing in physical stores and e-commerce, yet grappling with cybersecurity threats and logistics challenges, all while adapting to evolving market dynamics and consumer expectations.


NRF releases its 2023 top 50 global retailers ranking

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JPY 10 million golden tea bowl stolen from Tokyo department store

Japan Times
April 2024
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JPY 10 million golden tea bowl stolen from Tokyo department store

Japan Times
|
April 2024

What: A JPY 10 million golden tea bowl was stolen from the Takashimaya department store in Tokyo.

Why it is important: The theft of such a high-value item highlights significant security lapses at cultural exhibitions and raises concerns about the safeguarding of invaluable and irreplaceable artifacts.


A pure golden tea bowl, valued at over JPY 10 million, was stolen from an event hall at Takashimaya department store in Tokyo's Nihonbashi district. The theft occurred during the Grand Gold Exhibition, which featured over 1,000 pieces, including historic koban coins and other gold artifacts. The bowl, crafted by renowned goldsmith Koichi Ishikawa, was displayed without secure measures such as locks or alarms. Surveillance footage identified a suspect, a man believed to be in his 20s or 30s, who put the bowl into his backpack. Despite the presence of security officers, the theft went undetected until noticed by a store clerk. Following the incident, the exhibition organizers have implemented stricter security measures, including placing partitions to keep visitors at a distance from the displays.


JPY 10 million golden tea bowl stolen from Tokyo department store

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Falabella Aims to Close Several Major Asset Sales This Year

Business of Fashion
April 2024
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Falabella Aims to Close Several Major Asset Sales This Year

Business of Fashion
|
April 2024

What: 2023 was a tough year for Falabella, after 2 booming post-pandemic years.

Why it is important: Falabella is a large regional player and innovative in many ways, especially in  terms of omnichannel capabilities.


Falabella SA, a major retail group in Chile, is advancing its strategic plan to raise between $850 million to $1 billion through asset sales, aiming to enhance its credit metrics. Alejandro González, the CEO, announced at the annual shareholder meeting in Santiago that following a successful initial transaction—selling its stake in Falabella Peru to Mallplaza for up to $300 million—they are in discussions for several significant asset sales throughout the year. These efforts are part of a broader strategy to recover profitability and revenue performance, with the objective of returning to investment grade status.

Both González and chairman Enrique Ostale emphasized the company's commitment to targeting a net debt to EBITDA ratio of approximately 4 times, a significant improvement from its current level of 6.5 times, and down from a peak of 8.6. This focus on fiscal stability comes after a challenging period marked by heavy investment in digital transformation and an economic downturn in its operating regions, which resulted in a downgrade to junk status by Fitch Ratings and S&P Global Ratings.

Falabella, which operates across seven Latin American countries, has seen a notable 40% increase in its stock value since October, with its fourth-quarter earnings surpassing expectations. The company's bonds also demonstrated resilience, with a 6.9% return in the first quarter. Falabella is poised to release its first-quarter results soon, amidst an environment of economic and political instability in its key markets.


Falabella Aims to Close Several Major Asset Sales This Year

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Galeria insolvency administrator submits restructuring plan

Fashion Network
April 2024
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Galeria insolvency administrator submits restructuring plan

Fashion Network
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April 2024

What: The insolvency administrator for Galeria Karstadt Kaufhof has submitted a restructuring plan to the Essen district court to address the company's financial troubles and chart a path for future profitability.

Why it is important: This restructuring plan is critical as it outlines potential recovery steps for one of Germany's major department store chains, which has been struggling financially. The plan's acceptance and execution could determine the future of the company and its impact on employees, creditors, and the retail market in Germany.


Galeria Karstadt Kaufhof, under the management of insolvency administrator Stefan Denkhaus, has put forward a plan to the Essen district court detailing the company's restructuring strategy following its financial difficulties. Denkhaus has expressed confidence in the economic prospects of Galeria, citing a low risk of future insolvency within the usual economic risks. The plan, which now awaits court approval, involves negotiations and agreements with creditors, including suppliers, landlords, and the Federal Employment Agency. Creditors have until May 14th to register their claims, with the plan suggesting a repayment rate of less than ten percent of owed amounts. This submission follows recent decisions to close 16 of the company's 92 stores, reflecting ongoing efforts to streamline operations and reduce costs.


Galeria insolvency administrator submits restructuring plan

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Saks.com secures additional liquidity

WWD
April 2024
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Saks.com secures additional liquidity

WWD
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April 2024

What: Saks.com has acquired USD 60 million in additional funding from a syndicate led by Pathlight Capital and Bank of America, enhancing its liquidity and financial stability.

Why it is important: This capital infusion is crucial for Saks.com as it navigates a challenging economic environment and aims to maintain its position in the competitive luxury retail market. The investment not only stabilizes Saks.com by providing significant liquidity but also reinforces investor confidence in its business model and future growth potential.


Saks.com, part of the Saks Fifth Avenue enterprise, has successfully secured USD 60 million in incremental liquidity to bolster its financial health, with potential access to an additional USD 20 million under certain conditions. This funding, led by Pathlight Capital and Bank of America, increases Saks.com's total borrowings under its term loan facility to USD 215 million. This financial maneuver comes at a time when the luxury retailer is facing industry scrutiny over its financial practices and delayed vendor payments. The capital raise is a strategic move to enhance Saks.com's market position by supporting its unique product offerings and partnerships with leading luxury brands, ensuring the company remains a dominant player in the global luxury market. The involvement of Story3 Capital Partners further highlights the strategic importance of this funding, aiming to propel Saks.com towards new growth opportunities and technological advancements in luxury retail.


Saks.com secures additional liquidity

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