What: The explosive growth of AI-driven shopping via chatbots is outpacing retailers’ ability to adapt, creating both risks and opportunities in the retail sector.

Why it is important: This shift is significant because it mirrors recent findings that AI adoption in retail is accelerating, with brands needing to quickly adapt their strategies to remain competitive.

AI chatbots such as ChatGPT are poised to reshape the retail industry, with adoption rates and consumer engagement growing at an unprecedented pace. While only a small percentage of current ChatGPT queries are shopping-related, the rapid increase in usage—especially among younger consumers—signals a coming transformation in how people research and purchase products online. Despite this momentum, most retailers and brands remain unprepared, focusing more on internal AI applications than on how to attract consumers through these new channels. The evolving landscape demands that brands and retailers experiment with new strategies to ensure their products are discoverable and relevant in AI-driven environments. As chatbots become more capable and integrated into the shopping journey, the gap between consumer behavior and retailer readiness presents both significant risks and opportunities. Those who adapt quickly stand to benefit, while those who rely on traditional digital marketing playbooks risk being left behind.

IADS Notes: OpenAI’s plans to integrate checkout functionality within ChatGPT, as reported by Modern Retail in August–September 2025, mark a pivotal shift from research to direct transactions, compelling brands to rethink their strategies for visibility and engagement. Gen Z’s embrace of ChatGPT for shopping advice, highlighted by Vogue Business in May 2025, is reshaping retail dynamics, with 72% of consumers now expecting AI-enhanced experiences. Forbes in March 2025 documented that 38% of global shoppers are actively using AI for purchase decisions, while February 2025 coverage in Forbes detailed the rise of autonomous AI shopping agents and their impact on retail media strategies. BoF’s January 2025 report emphasised the need for brands to recalibrate their digital presence as AI agents become central to the shopping experience.

ChatGPT and AI chatbots will reshape shopping: almost no one is ready

What: Amazon unveils new supply chain features—including expanded Multi-Channel Fulfillment, global warehousing, and generative AI customs clearance—to help merchants streamline inventory and reach customers across platforms.
Why it is important: This expansion positions Amazon as a critical infrastructure provider for global retail, enabling merchants to optimize inventory, reduce costs, and compete across multiple sales channels.

Amazon is expanding its Multi-Channel Fulfillment service to support merchants selling on Walmart, Shopify, Shein, and other platforms, allowing sellers to manage a single pool of inventory across all channels. The company is also launching Global Warehousing and Distribution, enabling sellers to store products in bulk near manufacturing sites and ship them to destination countries as needed, with initial facilities in China and Vietnam and plans for further expansion. Amazon Global Logistics is adding more direct shipping routes from manufacturing hubs to major markets, aiming to cover 96% of inbound seller volume by the end of 2026. Additionally, Amazon is leveraging generative AI to simplify customs clearance, cutting paperwork time by over 50% and reducing errors. These innovations are designed to help merchants reduce out-of-stocks, increase inventory turnover, and deliver faster, more reliably to customers worldwide, reinforcing Amazon’s role as a foundational logistics and technology partner for global retail.
IADS Notes: Amazon’s expansion of its Multi-Channel Fulfillment service and supply chain portfolio reflects a broader transformation in global retail logistics and technology. As reported by Retail Dive in November 2024, leading retailers like Ulta and Amazon are adopting market fulfilment centre models and automation to optimise inventory and reduce out-of-stocks, supporting omnichannel growth . Bain & Company in May 2025 and Forbes in January 2025 highlighted the industry-wide shift toward segmented, resilient supply chains and global warehousing strategies, enabling retailers to manage inventory more efficiently and respond to cross-border demand . BCG in November 2024 and Journal du Net in February 2025 described how generative AI and AI agents are revolutionising supply chain management, including customs clearance, by streamlining processes and reducing administrative time. Forbes in April and July 2025 covered Amazon’s expansion of its Haul platform and the launch of “Buy For Me,” illustrating how Amazon is leveraging its fulfilment infrastructure and AI to support cross-platform sales and compete with global e-commerce rivals. Finally, WWD in November 2024 and Forbes in January 2025 noted that AI and automation are now essential for retail competitiveness, with successful implementations delivering measurable improvements in speed, accuracy, and profitability.

Amazon unveils new logistics and fulfillment upgrades for sellers

What: Adrian Cheng shifts focus from New World Development to Almad Group, targeting digital assets and expanding K11 by AC internationally.

Why it is important: The globalisation of K11 and Cheng’s strategic pivot highlight how leadership changes and asset restructuring are reshaping the region’s retail landscape.

Adrian Cheng, former CEO of New World Development and a prominent figure in Hong Kong’s business community, has launched Almad Group, a new venture focused on digital assets and transformative industries such as entertainment, sports, media, healthcare, and cultural tourism. This move follows his departure from New World Development, which has faced significant financial challenges, including a record loss and ongoing asset divestments. Cheng’s strategy centers on globalising the K11 by AC brand, with particular emphasis on expanding its Anime IP business in mainland China and the Middle East. His vision is to build future-oriented businesses that address the evolving needs of the next generation. The shift from traditional property development to digital and cultural sectors reflects both Cheng’s personal ambitions and broader trends in Asian retail, where experiential and cross-border models are gaining traction. This transition also marks a significant moment in the succession and transformation of one of Hong Kong’s most influential family business empires.

IADS Notes: Adrian Cheng’s launch of Almad Group and the globalisation of the K11 by AC brand reflect a period of significant transformation for both the Cheng family and the Asian retail sector. In December 2024, The Mall Group’s partnership with K11 MUSEA expanded cross-border privileges and digital engagement for customers, as reported by the Bangkok Post. K11’s cultural commerce model achieved a 120 percent increase in sales above pre-pandemic levels, highlighted by Inside Retail in January 2025. Meanwhile, New World Development’s financial restructuring and asset divestments, including negotiations to sell K11 Art Mall for HK$9 billion, were detailed by Inside Retail in January 2025. Adrian Cheng’s resignation in September 2024 and the company’s renewed focus on debt management in November 2024, covered by Inside Retail and the South China Morning Post respectively, further underscore the impact of leadership changes and strategic pivots in response to market volatility.

What: Pimkie’s alliance with Shein led to its expulsion from French retail associations, highlighting tensions over fast-fashion partnerships.

Why it is important: This event exemplifies the growing regulatory and industry pushback against fast-fashion platforms and their impact on traditional retail.

Pimkie’s recent partnership with Shein has ignited significant controversy within the French retail sector, resulting in the brand’s unanimous exclusion from the Alliance du Commerce and the Fédération des enseignes d’habillement. Industry leaders and federations condemned the alliance, arguing that Shein’s business model undermines employment, weakens urban retail, and contravenes the sector’s environmental transformation efforts. The move is seen as a capitulation rather than a rescue for Pimkie, whose CEO, Salih Halassi, defends the decision as essential for the brand’s survival and international growth. Critics, however, point to Shein’s history of regulatory circumvention, deceptive pricing, and environmental violations, which have drawn increasing scrutiny from both French and European authorities. The federations’ decisive action aims to deter other retailers from following suit, emphasizing the need for collective industry standards and stronger regulatory intervention. This episode encapsulates the mounting challenges faced by legacy brands as they balance financial pressures, digital disruption, and the imperative to uphold ethical and sustainable practices in a rapidly evolving retail landscape.
IADS Notes: The Pimkie-Shein controversy mirrors recent developments across Europe, where regulatory and industry bodies have intensified their oversight of fast-fashion and e-commerce platforms. In February 2025, the EU enacted comprehensive regulations targeting environmental and consumer protection (Financial Times, "EU cracks down on fast fashion and food waste") . In July 2025, Shein was fined €40 million in France for deceptive pricing (Fashion Network, "Shein fined €40m for deceptive pricing in France") . The surge of low-value Asian imports, highlighted in April 2025, has prompted new customs and compliance measures (Journal du Net, "Asian parcel invasion: Europe under pressure, France prepares its response") , and the European Commission’s July 2025 investigation into Temu underscores the growing demand for digital marketplace accountability (Financial Times, "Brussels accuses China’s Temu of breaking EU digital rules") . Legacy retailers, meanwhile, are increasingly compelled to adapt their strategies—whether through restructuring or controversial partnerships—to remain viable amid these sweeping changes.

Pimkie expelled from French retail associations

What: London Mayor Sadiq Khan launches a campaign to rescue Oxford Street, including plans for pedestrianisation and major public-private investment.

Why it is important: The initiative demonstrates how coordinated urban policy and investment can reverse the decline of iconic retail destinations in the face of changing consumer behaviour.

London’s Oxford Street, once a flagship shopping destination, has faced a period of managed decline due to the rise of online shopping, the growth of out-of-town retail centers, and the exit of high-profile retailers. In response, Mayor Sadiq Khan has initiated a campaign to revitalise the district, highlighted by plans to pedestrianise a key stretch of the street and ban vehicles, including buses, between Oxford Circus and Marble Arch. This move, strongly supported by both the public and major retailers, aims to increase footfall, retail spend, and create a more vibrant, accessible environment for shopping, leisure, and outdoor events. The transformation is underpinned by more than £300 million in private investment, new store openings, and strategic redevelopments, which have driven vacancy rates to historic lows. Experiential events, such as the one-day pedestrianisation preview, have further demonstrated the potential of placemaking to re-engage consumers and restore Oxford Street’s status as a world-class retail corridor.

IADS Notes: Oxford Street’s recent decline, driven by the rise of online shopping, out-of-town retail centers, and the departure of high-profile retailers, has prompted a coordinated response from both public and private sectors. The Mayor of London’s intervention, including the confirmation of plans to pedestrianise Oxford Street in June 2025, has been met with strong support from major retailers such as Selfridges and IKEA, who see the initiative as a catalyst for revitalisation. This policy shift is complemented by significant private investment, with over £300 million committed to new developments and store openings, reducing vacancy rates to historic lows of 0.5% by May 2025. The district’s transformation is further accelerated by experiential events, such as the one-day pedestrianisation preview in September 2025, which showcased the potential of outdoor activities and placemaking to increase footfall and retail engagement. These efforts, alongside the impact of infrastructure projects like the Elizabeth Line, have helped Oxford Street rebound from its post-pandemic slump, demonstrating how strategic leadership, urban policy, and innovative retail concepts can collectively rescue and reimagine a flagship shopping destination.

Sir Sadiq Khan begins fight to “rescue Oxford Street”

What: Shinsegae debuts in Singapore with Metro, launching a pop-up at Paragon and introducing six Korean fashion and lifestyle brands.

Why it is important: Shinsegae’s move highlights how international retailers are using pop-ups and cross-cultural collaborations to test new markets and drive brand engagement.

Korean fashion conglomerate Shinsegae is making its first foray into Singapore through an exclusive partnership with Metro, launching a pop-up at Paragon from September 25 to October 5. This initiative introduces six Korean fashion and lifestyle brands—Studio Tomboy, Man on the Boon, Jaju, Voice of Voices, Rawrow, and Vidivici—to Singaporean consumers, with collections remaining available at Metro Paragon until the end of October. The collaboration features a unique design partnership between Singapore’s Phunk Studio and Studio Tomboy, blending Peranakan and Korean motifs to create a cross-cultural retail experience. Metro’s CEO, Erwin Wuysang-Oei, emphasised that this partnership marks a pivotal shift from traditional department store retailing to a more fashion-focused, experiential model. By leveraging the pop-up format and integrating cultural storytelling, Shinsegae and Metro are setting a new standard for international retail collaboration in Southeast Asia, reflecting the growing importance of flexible, immersive retail strategies in the region.

IADS Notes: Shinsegae’s debut in Singapore through its partnership with Metro and the launch of a pop-up at Paragon reflects the Korean conglomerate’s broader international expansion strategy and its commitment to experiential, premium retail. The success of Shinsegae’s “House of Shinsegae” luxury concept, as reported in Maeil Business Newspaper in February 2025, has driven the group to expand into new formats and markets, leveraging its premium positioning. This approach is echoed in Shinsegae’s K-beauty pop-up at Paris Printemps in June 2025, which demonstrates the group’s ability to blend cultural storytelling and brand curation for global audiences. According to Inside Retail in January 2025, Shinsegae’s international growth strategy is a direct response to domestic market challenges, with Southeast Asia—and Singapore in particular—identified as key markets for multi-format and experiential retail. The growing popularity of pop-up activations across Asia, highlighted by Inside Retail in February 2025, underscores the importance of flexible, short-term retail formats for testing new markets and engaging consumers. Finally, the June 2025 Parco-Hyundai partnership illustrates how cross-cultural collaborations are setting new standards for fashion retail and cultural integration in the region.

Korean fashion giant Shinsegae debuts in Singapore with Metro

What: Lotte shifts strategy in Vietnam, abandoning a major property project to prioritise supermarket, department store, and shopping mall expansion.

Why it is important: Lotte’s strategy underscores how global retailers are adapting to local legal complexities and leveraging successful models to achieve ambitious profit targets.

Lotte Group has decided to withdraw from its long-delayed Eco Smart City project in Ho Chi Minh City’s Thu Thiem district, ending nearly a decade of stalled progress due to regulatory delays and shifting legal frameworks. The project, once envisioned as a modern mixed-use complex with luxury retail, residences, and smart city infrastructure, was valued at approximately US$761 million. Despite this setback, Lotte is reaffirming its commitment to Vietnam by focusing on its core retail strengths, planning to expand its network of supermarkets, department stores, and high-end shopping malls. Building on the success of Lotte Mall West Lake Hanoi, the company aims to open two to three additional malls in key urban markets and more than double its operating profits by 2030. This strategic pivot reflects both the challenges and opportunities facing international retailers in Vietnam, where regulatory complexities and rapid market evolution require agility and a focus on proven retail models.

IADS Notes: Lotte Group’s decision to withdraw from the Eco Smart City project in Thu Thiem marks a clear pivot in its Vietnam strategy, shifting focus from large-scale property development to expanding its core retail operations. This transition is underscored by Lotte’s announcement in Korea JoongAng Daily in October 2024 of a $5.06 billion investment plan to grow its shopping mall business by 2030, with Vietnam as a key market for international expansion. The success of Lotte Mall West Lake Hanoi, which contributed to a 4.7 percent increase in overseas sales as reported by Inside Retail in January 2025, exemplifies the effectiveness of high-end retail models in Southeast Asia. At the same time, Vietnam’s retail sector is experiencing rapid growth but faces persistent regulatory and legal challenges, as highlighted by Inside Retail in March 2025, requiring international retailers to adapt their strategies. Lotte’s transformation, including a 44.3 percent year-on-year operating profit increase in May 2025 as covered by Inside Retail, and ambitious sales targets of $14.8 billion by 2030 reported by The Korea Times in October 2024, demonstrates the group’s commitment to innovation and market leadership through a balanced approach to physical and digital retail, even as it navigates the complexities of emerging markets.
Lotte axes major Vietnam project – but promises more malls

What: Brunello Cucinelli’s CEO has defended the brand’s Russian operations against short seller allegations, insisting all activities comply with EU sanctions and that the company is adapting to new market realities.

Why it is important: This case highlights how luxury brands are navigating sanctions, regulatory scrutiny, and shifting consumer behaviour by adapting distribution, pricing, and compliance strategies.

Brunello Cucinelli’s chief executive has publicly rejected claims from short sellers that the brand is violating EU sanctions by continuing to sell luxury goods in Russia, clarifying that its boutiques are closed and only legal, price-capped sales are conducted through its Moscow showroom. The company maintains that all shipments to Russia comply with the €300 EU limit, with any higher-value sales limited to residual stock delivered before the war. Cucinelli’s approach—keeping its local structure intact to support employees and honour leases—reflects the broader dilemma facing Western luxury brands in Russia: balancing compliance with sanctions and maintaining a presence in a key market. The brand’s defence comes amid allegations of inventory “dumping” and triangulation, which Cucinelli denies, citing regular internal and customs checks. The company’s Russian revenue has dropped from 9% to 2% of group sales since 2021, and exports have fallen from €16 million to €5 million. This episode underscores the complexities of luxury retail in a fragmented regulatory environment and the need for transparent, adaptive strategies.

IADS Notes: Brunello Cucinelli’s response to short seller allegations over its Russian operations comes at a time when luxury brands are navigating a complex landscape of sanctions, shifting consumer behaviour, and heightened scrutiny. As reported by the Financial Times in January 2025, wealthy Russians have continued to access luxury goods through sophisticated personal shopping networks, exposing the limitations of sanctions enforcement and prompting brands to adapt their distribution strategies. Despite these challenges, Cucinelli has maintained its focus on exclusive, experiential retail, as highlighted by Fashion Network in December 2024, reinforcing its quiet luxury positioning through initiatives like Casa Cucinelli. The broader luxury sector, according to Vogue Business in October 2024, is experiencing a downturn driven by low consumer confidence in China and global economic uncertainties, though Cucinelli has shown relative resilience. Meanwhile, the Financial Times in August 2025 notes a significant drop in tourist spending in Europe and Japan, forcing brands to rethink their market approaches. Inside Retail in August 2025 further underscores how EU tariffs and sanctions are reshaping luxury pricing and fueling the rise of the resale market, with brands increasingly introducing lower-priced products to maintain accessibility and compliance.

Brunello Cucinelli chief hits back at short seller over alleged sanction breach

What: Simon Malls introduces a micro-space platform with IEM, providing short-term, subsidized retail environments for emerging brands to bridge digital and physical retail in high-traffic locations.

Why it is important: Simon’s partnership with IEM highlights the evolution of malls into dynamic, multi-brand platforms, supporting omnichannel strategies and the next generation of retail experiences.

Simon Property Group has partnered with retail innovation company IEM to launch a “micro spaces” platform across its US malls, offering 10-by-15-foot branded environments in high-traffic common areas. These turnkey, experiential spaces are designed for e-tail and emerging brands seeking to test and scale physical retail with minimal risk. The initiative features short-term leases and subsidized rents, enabling brands to use the micro spaces as cost-efficient incubators to gather data, build brand awareness, and create memorable shopping experiences. Early adopters include Oofos, Generation Tux, and Caddis Eyewear, with more brands set to launch through early 2026. The move reflects Simon’s broader strategy to adapt its malls for digital-first brands and changing consumer behaviors, positioning its properties as flexible, omnichannel platforms that blend retail, experience, and community engagement.

IADS Notes: Simon Property Group’s launch of “micro spaces” in partnership with IEM reflects a broader transformation in US mall strategy, emphasizing flexibility, experiential retail, and omnichannel integration. As reported by WWD in November 2024, Simon’s focus on attracting younger consumers and digital-first brands has driven strong mall performance and increased youth traffic . Inside Retail in May 2025 highlighted Simon’s global expansion, record occupancy rates, and investments in data-driven marketing, positioning the company as a leading platform for brand incubation and omnichannel retail . The Los Angeles Times in March 2025 and The Economist in April 2025 described the surge in experiential retail, with landlords transforming mall spaces into interactive, social destinations to boost engagement and footfall . Retail Dive in October 2024 and WWD in December 2024 noted Simon’s use of influencer campaigns, micro-distribution, and flexible leasing to support emerging brands and cost-efficient physical retail entry . Finally, Inside Retail in January 2025 and The Robin Report in January 2025 observed that malls worldwide are leveraging technology, entertainment, and flexible design to remain relevant, resilient, and attractive to both brands and consumers .

Simon Malls house ‘Micro Spaces’

What: Target is prioritizing generative engine optimization (GEO) and AI-driven search, preparing for agent-to-agent commerce and more complex, contextual product discovery across its digital platforms.

Why it is important: Target’s GEO strategy demonstrates the growing importance of contextual, AI-powered discovery and the need for retailers to optimize for both human and agent-driven shopping journeys.

Target is rethinking its digital search strategy by focusing on generative engine optimization (GEO) and AI-driven product discovery. As shoppers increasingly use longer, more complex queries and generative AI tools, Target is training its systems and agents to deliver relevant, contextual results both on its own website and through third-party shopping assistants. The retailer’s Bullseye Gift Finder, a generative AI-powered recommendation tool, saw strong adoption during the 2024 holiday season and is now being scaled for other key retail moments. Target is also preparing for a future where agent-to-agent commerce becomes standard, requiring its product data and digital experiences to be optimized for both direct and AI-mediated interactions. The company’s research shows that consumer trust and willingness to use AI shopping assistants depend on the relevance and accuracy of results, making contextual discovery and personalization critical for future digital retail success.

IADS Notes: Target’s focus on generative engine optimization (GEO) and AI-driven search reflects a broader transformation in retail technology and consumer behavior. As reported by The Robin Report in December 2024, generative AI adoption surged during the holiday season, with 38% of shoppers using AI tools and major retailers like Target leveraging these technologies for personalized recommendations and product discovery . BCG in July 2025 further highlighted the rapid consumer acceptance of AI shopping assistants and the importance of contextual, relevant results for building trust . BoF in January 2025 and Forbes in February 2025 described the rise of agentic commerce and the shift toward longer, more complex search queries, with Target and Amazon preparing for agent-to-agent interactions and optimizing for GEO . Journal du Net in September 2025 and Retail Dive in November 2024 noted that AI agents are mediating e-commerce transactions, requiring retailers to train both internal and third-party agents for effective product representation and discovery . Bain & Company in November 2024 and McKinsey in February 2025 emphasized that trust and contextual accuracy are critical for AI adoption, with 71% of consumers expecting personalized interactions and 76% expressing frustration when these aren’t delivered . Finally, Forbes in March 2025 and WWD in October 2024 reported that 87% of retailers implementing generative AI saw at least a 6% revenue increase, confirming that AI is now essential for maintaining competitive advantage in retail .

How Target is rethinking search for generative AI

What: Department stores in Denmark, led by Salling’s Copenhagen debut and Magasin’s new formats, are experiencing a revival as experiential, community-driven destinations after years of online shopping dominance.

Why it is important: The trend highlights the growing demand for in-person experiences and social spaces, showing that physical retail can thrive alongside digital channels when it offers more than just shopping.

Department stores in Denmark are making a comeback as social and cultural hubs, challenging the long-standing narrative of their decline. Salling’s upcoming opening in Copenhagen marks its first store in the capital and is designed as a 3,000-square-meter showroom and community space, catering to both online and offline customers. Magasin du Nord is expanding its “Small Store” concept and investing in local brands, while also integrating cafés, bars, and cultural programming to enhance the in-store experience. Experts note that after years of online shopping, consumers are seeking spaces where they can connect, experience culture, and be “more human than consumer.” The renewed focus on experiential retail, omnichannel integration, and community engagement is driving footfall and sales, with department stores reporting strong holiday performance and record Black Friday results. The arrival of Salling in Copenhagen is expected to intensify competition, prompting Magasin and Illum to further sharpen their customer experience and brand positioning.

IADS Notes: The revival of department stores in Denmark, exemplified by Salling’s upcoming Copenhagen opening and Magasin du Nord’s expansion, reflects a broader trend toward experiential, community-driven retail. As reported by Via Ritzau in October 2024 and April 2025, Magasin’s “Small Store” concept and investments in Danish brands highlight the shift toward localised, omnichannel formats that blend physical and digital experiences . Retail Bulletin in April 2025 and Forbes in April 2025 emphasised the importance of cultural programming, food offerings, and community engagement in making department stores relevant social hubs once again . Fashion Network in July 2025 and Retail Week in August 2025 described how Magasin’s digital integration, brand partnerships, and competitive positioning are helping it maintain relevance as Salling enters the Copenhagen market . Retail Week in August 2025 and Via Ritzau in December 2024 noted the resurgence of in-store shopping and the enduring appeal of department stores during key periods like Christmas, underscoring the consumer desire for in-person experiences and community . Collectively, these developments show that Danish department stores are successfully adapting to new consumer behaviors by investing in experiential retail, omnichannel strategies, and local partnerships.

Salling is coming to Copenhagen

What: Macy’s kicks off the holiday season with curated gift lists, expanded in-store Holiday Square markets, and immersive experiences, aiming to drive engagement and sales after its first quarterly growth in three years.

Why it is important: This approach highlights how experiential retail and curated assortments are becoming essential for department stores to compete in a crowded holiday market.

Macy’s has launched its 100 Days to Christmas campaign, unveiling a curated list of 100 unique holiday gifts and promising over 40% newness in its seasonal assortment. The retailer is expanding its experiential Holiday Square market concept, with the Herald Square flagship hosting a 15,000-square-foot market featuring customizable gifts and on-site food vendors, and Chicago’s State Street store debuting its own version with a French-inspired flair. Macy’s is also rolling out immersive Santa experiences and a nationwide Santa tour, building on the momentum of its first quarterly sales growth in three years. The strategy reflects a broader industry trend toward early and extended holiday marketing, as well as the integration of in-store experiences, exclusive products, and digital engagement to attract shoppers. Macy’s efforts come amid aggressive holiday promotions from competitors like Amazon and Target and mixed forecasts for 2025 holiday retail sales, underscoring the need for innovation and differentiation in a highly competitive market.

IADS Notes: Macy’s expansion of its Holiday Square experiential markets and early holiday marketing campaigns reflect a broader transformation in US holiday retail strategy. As reported by WWD in October 2024, Macy’s introduced both indoor and outdoor holiday markets at Herald Square, blending traditional market experiences with curated, trend-driven assortments and supporting diverse vendors . Press Release in July 2025 and The Robin Report in October 2024 highlighted Macy’s Black Friday in July and 100 Days to Christmas campaigns, illustrating the trend toward longer, more competitive holiday selling seasons and innovative promotional strategies . Retail Dive in August 2025 and The Robin Report in January 2025 described Macy’s partnership with Amazon for retail ads and the increasing importance of omnichannel, AI-driven, and mobile-first holiday shopping experiences . BoF in January 2025 and Forbes in September 2025 noted Macy’s mixed holiday sales results, the performance of competitors like Amazon and Target, and the critical role of portfolio optimisation and customer-centric strategies . Finally, PwC and BCG in September 2025 provided mixed forecasts for 2025 holiday sales, emphasising the impact of generational shifts, value-driven consumer behaviour, and the need for retailers to balance digital innovation with in-store experiences .

Macy’s kicks off ‘100 Days to Christmas’ with new merchandise, curated gift ideas

What: Saks Global is closing Neiman Marcus at Willow Bend and selling the site for redevelopment, while focusing investment on more productive locations.

Why it is important: This move reflects Saks Global’s broader strategy of optimising its store network and investing in high-performing locations amid post-merger restructuring.

Neiman Marcus will close its Willow Bend store in Plano, Texas, as Saks Global sells the property to Centennial, a developer planning to transform the center into a mixed-use destination. The decision aligns with Saks Global’s ongoing efforts to streamline its store portfolio following its acquisition of Neiman Marcus Group, with a clear emphasis on cost-cutting and operational efficiency. While the Willow Bend location will remain open until January 2027, Saks Global continues to invest in more productive sites, notably the NorthPark Center store, which is recognised for its higher performance. The company is also working with the City of Dallas to potentially extend the life of its downtown Dallas flagship, reflecting a selective approach to market presence. Employees affected by the closure will be offered transfer opportunities or separation packages. This strategic repositioning comes as retail real estate evolves, with developers increasingly integrating residential, dining, and entertainment elements to revitalize shopping centers and respond to shifting consumer preferences.

IADS Notes: The closure of Neiman Marcus at Willow Bend exemplifies the post-merger restructuring and cost-cutting measures Saks Global has implemented since its $2.7 billion acquisition of Neiman Marcus Group, as detailed in Forbes (January 2025) and Inside Retail (August 2025). The company’s focus on consolidating its store network and investing in high-performing locations, such as NorthPark Center, is further supported by WWD (February 2025). Simultaneously, the redevelopment of retail centers into mixed-use destinations, highlighted by The Economist (April 2025), Los Angeles Times (March 2025), and WWD (December 2024), underscores the sector’s shift toward experiential retail and operational efficiency in response to evolving consumer behaviours.

Neiman Marcus to close Willow Bend store in Texas

What: Debenhams Group appoints Tom Handley as independent non-executive director, while Alistair McGeorge steps down amid ongoing board reshuffles and strategic transformation.
Why it is important: This governance change highlights the critical role of board expertise and stability as Debenhams Group navigates financial challenges and a major business model transformation.

Debenhams Group, formerly Boohoo Group, has announced the appointment of Tom Handley as independent non-executive director following the immediate departure of Alistair McGeorge from the board. Handley, a director at Provenio Law and former CEO of Exchange Chambers, will join the Audit and Risk, Remuneration, and Nomination Committees. John Goold will assume the role of senior independent director. The reshuffle comes at a pivotal moment for the group, which owns Debenhams, Boohoo, and Karen Millen, as it works to restore profitability after reporting a widened operating loss of £241.4 million and a 12% revenue decline for the year ended February 2025. The group is also in the process of selling PrettyLittleThing and repositioning its portfolio around a digital-first, marketplace-led model. The board changes underscore the importance of governance expertise and stability as Debenhams Group navigates financial headwinds and ongoing transformation.
IADS Notes: Debenhams Group’s latest board reshuffle and ongoing transformation reflect the complex challenges and strategic shifts facing the UK retail sector. As reported by Drapers in March 2025, the rebranding from Boohoo Group to Debenhams Group marked a pivotal move toward a marketplace-led model and brought new leadership to the board . Fashion Network in August 2025 highlighted the group’s widening operating loss and 12% revenue decline, while also noting the strong performance of the Debenhams marketplace and the strategic review of PrettyLittleThing . Drapers in July 2025 reported on supplier payment delays, underscoring the operational risks that can accompany rapid restructuring and digital transformation . Retail Week in July 2025 and Fashion Network in June 2025 described Debenhams Group’s continued investment in digital innovation, including AI partnerships and the expansion of beauty showrooms, as part of a broader industry trend toward operational efficiency and customer engagement . These developments mirror wider trends in UK retail, where governance, portfolio optimisation, and financial turnaround are top priorities for multi-brand groups navigating a challenging market environment.

Debenhams Group reshuffles board

What: Warm and dry weather in August boosted retail sales volumes and shifted consumer demand toward seasonal categories.

Why it is important: The growing influence of climate on retail performance highlights the need for agile merchandising and promotional planning.

The impact of weather on retail sales has become increasingly pronounced, with recent warm and dry conditions in August driving notable shifts in consumer behaviour and sales performance. In July 2025, Korean department stores experienced a surge in foot traffic and sales as heatwaves and monsoon rains pushed shoppers indoors, leading to double-digit increases in visitor numbers and strong growth in seasonal categories such as swimwear and bedding. Retailers responded with targeted promotions and experiential offerings, transforming their spaces into climate-controlled destinations and demonstrating the sector’s agility in adapting to environmental challenges. Globally, the fashion industry is rethinking store networks in response to extreme weather events, as highlighted in January 2025, with operational disruptions and financial losses prompting a fundamental reassessment of physical retail strategies. In the US, severe weather in May 2024 directly reduced consumer mobility and spending, underscoring the broader volatility and resilience required in retail operations. These developments collectively illustrate how weather-driven fluctuations are shaping sales metrics, consumer demand, and strategic adaptation across the retail sector.

IADS Notes: Recent warm and dry weather patterns have reinforced the critical link between climate and retail performance. In July 2025, Inside Retail reported that Korean department stores saw a 10–14% rise in visitors and robust sales growth in seasonal categories, as retailers leveraged promotions and experiential concepts to attract weather-driven footfall. Vogue Business in January 2025 emphasised the need for global retailers to redesign store networks in response to operational disruptions and financial losses from extreme weather, while Visa’s May 2024 analysis highlighted the direct impact of storms and tornadoes on US consumer spending and confidence. These sources collectively confirm that weather volatility is prompting retailers to adapt their merchandising, inventory, and promotional strategies to maintain resilience and capitalise on shifting consumer behaviour.

UK retail sales buoyed by warm and dry weather in August

What: Shinsegae and Alibaba’s joint venture creates a new challenger to Coupang and Naver in South Korea’s e-commerce sector.

Why it is important: The joint venture highlights the growing impact of cross-border partnerships and regulatory oversight in shaping retail competition.

The Shinsegae–Alibaba joint venture marks a decisive shift in South Korea’s e-commerce landscape, as the alliance directly challenges the entrenched dominance of Coupang and Naver. This partnership, announced in January 2025, is rooted in Shinsegae’s strategic restructuring and leverages Gmarket’s extensive seller network alongside Alibaba’s global reach, creating a formidable competitor with the scale to disrupt market dynamics. The move comes amid a broader trend of traditional retailers seeking international alliances to counter the rapid ascent of Chinese platforms like AliExpress and Temu, as well as the stagnation of department store growth and the need for digital transformation. Regulatory scrutiny has intensified, with the Korea Fair Trade Commission imposing strict data privacy conditions, reflecting a climate shaped by recent high-profile data violations involving major payment providers. As Korean e-commerce platforms diversify into luxury and digital innovation to combat slow growth, the Shinsegae–Alibaba venture exemplifies the convergence of cross-border collaboration, heightened competition, and evolving regulatory frameworks, setting the stage for a new era of market rivalry and consumer choice.

IADS Notes: The Shinsegae–Alibaba alliance, announced in January 2025, represents a pivotal response to Coupang’s dominance and builds on Shinsegae’s November 2024 restructuring, which separated its department store and E-mart operations to enhance competitiveness, as reported by both Inside Retail and Fashion Network in January 2025. This strategic move comes at a time when online shopping surpassed in-store sales for the first time in 2024, and the influence of Chinese platforms such as AliExpress and Temu surged, prompting traditional retailers to pursue international partnerships, as highlighted by Inside Retail in both January and February 2025. The joint venture’s launch coincides with heightened regulatory scrutiny, exemplified by the Korea Fair Trade Commission’s strict data privacy conditions and the significant fines imposed on Apple Pay and KakaoPay for unauthorized cross-border data transfers, as covered by Inside Retail in January 2025. Furthermore, the alliance aligns with the broader trend of Korean e-commerce platforms expanding into luxury and digital innovation to counteract market stagnation, a development detailed by Inside Retail in February 2025. Coupang’s operational restructuring and international expansion further underscore the intensifying competition triggered by this new partnership, as noted by Inside Retail in February 2025.

Shinsegae–Alibaba e-commerce venture gets green light

What: Saks Global is said to consider the sale of a of Bergdorf Goodman, valuing the retailer at up to $2 billion, as it seeks to stabilise its finances.

Why it is important: The decision highlights Saks Global mounting financial pressures.

Saks Global is actively weighing the sale of a minority stake in Bergdorf Goodman, the flagship of its luxury portfolio, with a potential valuation between $1.5 billion and $2 billion. This move comes as the company faces significant financial strain, following its $2.7 billion acquisition of Neiman Marcus and Bergdorf Goodman, which left it with over $4 billion in debt. Despite recent refinancing efforts and a $1.8 billion asset-backed lending facility, Saks Global remains under pressure from vendors and credit agencies, with Standard & Poor’s warning of default risk within the next year. The company’s strategy to sell a stake in Bergdorf Goodman is intended to inject much-needed capital and restore confidence among stakeholders. However, the sale is complicated by the fact that only the retail operation, not the valuable Fifth Avenue property, is on offer. The situation reflects broader industry trends, as luxury retailers increasingly turn to asset sales and external investment to navigate a challenging macroeconomic environment and shifting consumer expectations.

IADS Notes: The potential sale of a Bergdorf Goodman stake comes amid Saks Global’s ongoing transformation, following its $2.7 billion Neiman Marcus acquisition in December 2024 and a subsequent strategic reset. By June 2025, Saks was exploring joint venture opportunities for Bergdorf Goodman (WWD, June 2025), while simultaneously grappling with mounting debt and vendor skepticism, as highlighted by distressed bond trading and complex restructuring deals in August 2025 (Financial Times, August 2025). Despite securing $350 million in new financing (Vogue Business, June 2025) and completing a $600 million debt swap (WWD, August 2025), operational challenges persist. Meanwhile, international investors remain active in luxury retail, as seen with Saudi Arabia’s Public Investment Fund’s 40% stake in Selfridges (WWD, October 2024) and Multiply Group’s majority investment in Tendam (Retail Detail, March 2025), underscoring the global appeal and strategic importance of marquee retail assets.

Saks Global to sell a minority stake in Bergdorf Goodman?

What: LN-CC’s disciplined approach to brand curation, operational efficiency, and creative revenue streams has enabled it to remain profitable and resilient amid a contracting luxury retail market.

Why it is important: LN-CC’s strategy demonstrates how independent retailers can achieve profitability and resilience by combining curated brand partnerships with operational discipline, as seen in recent industry analyses.

LN-CC, the London-based concept store and global e-commerce platform, is marking its 15th anniversary with a series of high-profile activations and collaborations, including exclusive drops from brands like Lacoste, Rick Owens, and Yohji Yamamoto. Under the ownership of The Level Group, LN-CC has emerged from past financial struggles to become a rare example of a profitable, debt-free independent retailer in the luxury sector. This success is attributed to a disciplined approach to operational efficiency, a tightly curated brand mix that drives both sell-through and margin, and a willingness to take calculated risks on emerging designers. The reopening of its upgraded Dalston space in March 2024 has further strengthened its position, enabling more immersive physical activations that complement its digital presence. LN-CC’s growing creative and media revenues, combined with its ability to maintain strong relationships with brand partners, underscore its resilience and adaptability in a market where many competitors have faltered.

IADS Notes: LN-CC’s resilience and profitability reflect a broader industry shift toward operational agility and curated differentiation, as seen with LuisaViaRoma’s restructuring (WWD, August 2025) and Liberty London’s growth (Vogue Business, August 2025). Its blend of exclusive collaborations and narrative-driven retail mirrors strategies at Holt Renfrew (WWD, January 2025) and Le Bon Marché (WWD, December 2024), while the integration of physical and digital experiences aligns with the “phygital” and smart store trends highlighted in Journal du Net (July 2025, January 2025) and WWD (September 2024). The retailer’s expansion into creative and media revenues is part of a wider movement among independents to diversify income streams, as detailed in MBS (July 2025) and BCG (June 2025) analyses.

LN-CC success explained

What: Saks Global is closing Neiman Marcus at Willow Bend and selling the site for redevelopment, while focusing investment on more productive locations.

Why it is important: This move reflects Saks Global’s broader strategy of optimising its store network and investing in high-performing locations amid post-merger restructuring.

Neiman Marcus will close its Willow Bend store in Plano, Texas, as Saks Global sells the property to Centennial, a developer planning to transform the center into a mixed-use destination. The decision aligns with Saks Global’s ongoing efforts to streamline its store portfolio following its acquisition of Neiman Marcus Group, with a clear emphasis on cost-cutting and operational efficiency. While the Willow Bend location will remain open until January 2027, Saks Global continues to invest in more productive sites, notably the NorthPark Center store, which is recognized for its higher performance. The company is also working with the City of Dallas to potentially extend the life of its downtown Dallas flagship, reflecting a selective approach to market presence. Employees affected by the closure will be offered transfer opportunities or separation packages. This strategic repositioning comes as retail real estate evolves, with developers increasingly integrating residential, dining, and entertainment elements to revitalize shopping centers and respond to shifting consumer preferences.

IADS Notes: The closure of Neiman Marcus at Willow Bend exemplifies the post-merger restructuring and cost-cutting measures Saks Global has implemented since its $2.7 billion acquisition of Neiman Marcus Group, as detailed in Forbes (January 2025) and Inside Retail (August 2025). The company’s focus on consolidating its store network and investing in high-performing locations, such as NorthPark Center, is further supported by WWD (February 2025). Simultaneously, the redevelopment of retail centers into mixed-use destinations, highlighted by The Economist (April 2025), Los Angeles Times (March 2025), and WWD (December 2024), underscores the sector’s shift toward experiential retail and operational efficiency in response to evolving consumer behaviours.

Neiman Marcus to close Willow Bend store in Texas

What: The Knightsbridge flagship’s ground floor relaunches with a tightly curated selection of established and emerging jewellery brands.

Why it is important: Harvey Nichols’ transformation aligns with recent investments in store refurbishment and product curation to differentiate from competitors and enhance profitability.

Harvey Nichols has unveiled a meticulously curated jewellery edit as the focal point of its newly transformed Knightsbridge flagship ground floor, bringing together a mix of established and emerging global designers. The new ‘125’ destination showcases exclusive brands such as Hoorsenbuhs, Marisa Klass, Elhanati, and Ina Beissner, alongside other contemporary names, offering a spectrum of price points and styles. This launch marks the first phase of a broader refurbishment strategy, with the jewellery department positioned as the initial point of discovery for customers entering the store. CEO Julia Goddard emphasises that this approach is designed to evoke excitement and set the tone for the entire retail experience. The transformation not only enhances the sense of discovery and exclusivity but also reflects a deliberate move to modernize the in-store journey, blending everyday luxury with unique, one-of-a-kind pieces. By focusing on curated edits and exclusive partnerships, Harvey Nichols aims to strengthen its competitive edge and reassert its position as a leading luxury retailer.

IADS Notes: The July 2025 unveiling of Harvey Nichols’ ground floor transformation is the latest step in a £25.5 million revival strategy, emphasising curated product mixes and exclusive brand collaborations. This approach builds on earlier initiatives, including the November 2024 luxury resale pop-up with Luxury Promise and the implementation of a centralised customer experience platform in December 2024. The strategy mirrors similar moves by Harrods, which has invested in innovative jewellery and designer spaces to enhance customer engagement and navigation, as seen in July and November 2024. These developments highlight a broader trend among luxury retailers to modernise physical spaces and elevate the in-store experience through curated edits and strategic refurbishments.

Harvey Nichols unveils jewellery edit in transformed ground floor flagship space

What: Central Retail Corporation will sell its Italian department store business, Rinascente, to major shareholder HCDS for €250 million, reallocating capital to focus on growth in Thailand and Vietnam.

Why it is important: CRC’s sale of Rinascente signals a shift in global retail priorities, as Asian conglomerates prioritize regional expansion and financial strength over European diversification.

Central Retail Corporation (CRC) has announced the sale of its Italian department store business, Rinascente, to its major shareholder, Central Department Store Co., Ltd. (HCDS), for €250 million. The transaction includes the sale of 100% of CRC Holland B.V., which holds Rinascente, and the repayment of a €141 million shareholder loan. CRC expects to receive approximately 13 billion baht in net cash after tax, with proceeds earmarked for debt reduction and a potential special dividend to shareholders. This move is part of CRC’s new strategy to concentrate investments on high-potential markets like Thailand and Vietnam, where it has a strong omnichannel ecosystem and sees greater growth opportunities. The company cited lower growth potential in Italy and Europe as a factor in the divestment. HCDS, meanwhile, plans to integrate Rinascente with its other European department store businesses under a single management structure, signaling further consolidation in the sector.

IADS Notes:

Central Retail Corporation’s divestment of Rinascente and renewed focus on Thailand and Vietnam reflect a broader strategic realignment among Southeast Asian retail conglomerates. As reported by Inside Retail in March 2025, CRC has prioritized aggressive expansion and digital investment in its core Asian markets, while operational challenges in Europe and Vietnam have prompted a reassessment of portfolio priorities . Forbes in June 2025 highlighted CRC’s $1.4 billion investment plan for store expansion and renovation through 2027, underscoring the company’s commitment to long-term growth in high-potential markets . The Spin Off in December 2024 and SeeNews in April 2025 described ongoing consolidation and restructuring in the European department store sector, with asset sales and new ownership models emerging as key strategies for optimizing portfolios and protecting stakeholders . Inside Retail in November 2024 and Retail Week in July 2025 noted CRC’s strong financial performance and the use of asset sales to strengthen balance sheets and support shareholder returns . Finally, Inside Retail Asia in June 2025 and The Nation in December 2024 emphasized the intensifying competition and evolving strategies among regional players, as Central Pattana and The Mall Group invest in mixed-use developments and tourism-driven retail to adapt to changing consumer behaviors and economic conditions .

La Rinascente to be operated through the European structure of Central

What: Will Cooper, a longtime Saks executive known for his influence in shoes and accessories, is leaving the company after two decades.

Why it is important: This leadership transition reflects Saks Global’s ongoing restructuring and the critical role of executives in shaping luxury retail strategy.

Will Cooper’s departure from Saks after twenty years signals a significant shift for the retailer during a period of intense transformation. Rising from assistant buyer to senior vice president overseeing brand partnerships and buying for women’s handbags, shoes, and accessories, Cooper played a pivotal role in shaping Saks’ luxury assortment and nurturing relationships with both established and emerging brands. His leadership was instrumental in the recent renovation of the flagship 10022-Shoe floor and in supporting young designers, reflecting Saks’ commitment to innovation and talent development. Cooper’s exit comes as Saks Global continues to integrate Saks Fifth Avenue and Neiman Marcus, streamline its buying teams, and adapt to a new commercial structure. The company faces ongoing financial restructuring, vendor relationship challenges, and a renewed focus on operational efficiency and curated assortments. As Saks navigates executive turnover and evolving market demands, the loss of a key leader like Cooper underscores the importance of strong, visionary leadership in maintaining brand relevance and driving future growth.

IADS Notes: Will Cooper’s exit is emblematic of the leadership changes that have accompanied Saks Global’s post-merger transformation, as detailed in April and June 2025. The company’s unified commercial structure and focus on operational efficiency, data-driven personalization, and curated vendor partnerships have resulted in significant executive turnover and the elevation of new talent. These shifts, alongside marketing strategies that spotlight internal leaders and emerging designers, highlight the evolving priorities in luxury retail and the ongoing impact of executive leadership on Saks’ direction.

Longtime Saks shoe force Will Cooper is exiting the company

What: Amazon unveils new supply chain features—including expanded Multi-Channel Fulfillment, global warehousing, and generative AI customs clearance—to help merchants streamline inventory and reach customers across platforms.

Why it is important: This expansion positions Amazon as a critical infrastructure provider for global retail, enabling merchants to optimize inventory, reduce costs, and compete across multiple sales channels.

Amazon is expanding its Multi-Channel Fulfillment service to support merchants selling on Walmart, Shopify, Shein, and other platforms, allowing sellers to manage a single pool of inventory across all channels. The company is also launching Global Warehousing and Distribution, enabling sellers to store products in bulk near manufacturing sites and ship them to destination countries as needed, with initial facilities in China and Vietnam and plans for further expansion. Amazon Global Logistics is adding more direct shipping routes from manufacturing hubs to major markets, aiming to cover 96% of inbound seller volume by the end of 2026. Additionally, Amazon is leveraging generative AI to simplify customs clearance, cutting paperwork time by over 50% and reducing errors. These innovations are designed to help merchants reduce out-of-stocks, increase inventory turnover, and deliver faster, more reliably to customers worldwide, reinforcing Amazon’s role as a foundational logistics and technology partner for global retail.

IADS Notes:

Amazon’s expansion of its Multi-Channel Fulfillment service and supply chain portfolio reflects a broader transformation in global retail logistics and technology. As reported by Retail Dive in November 2024, leading retailers like Ulta and Amazon are adopting market fulfillment center models and automation to optimize inventory and reduce out-of-stocks, supporting omnichannel growth . Bain & Company in May 2025 and Forbes in January 2025 highlighted the industry-wide shift toward segmented, resilient supply chains and global warehousing strategies, enabling retailers to manage inventory more efficiently and respond to cross-border demand . BCG in November 2024 and Journal du Net in February 2025 described how generative AI and AI agents are revolutionizing supply chain management, including customs clearance, by streamlining processes and reducing administrative time . Forbes in April and July 2025 covered Amazon’s expansion of its Haul platform and the launch of “Buy For Me,” illustrating how Amazon is leveraging its fulfillment infrastructure and AI to support cross-platform sales and compete with global e-commerce rivals . Finally, WWD in November 2024 and Forbes in January 2025 noted that AI and automation are now essential for retail competitiveness, with successful implementations delivering measurable improvements in speed, accuracy, and profitability .

Amazon unveils new logistics and fulfillment upgrades for sellers

What: The alliance between Pimkie and Shein is facing legal and reputational challenges as industry and regulatory scrutiny intensifies over ultra-fast fashion practices.

Why it is important: The backlash and legal dispute reflect a broader industry reckoning with the ethical, environmental, and competitive challenges posed by global e-commerce giants.

Pimkie’s recent partnership with Shein has ignited a multifaceted controversy within the retail industry, drawing legal action from the Mulliez family and strong condemnation from French and European clothing federations. The Mulliez family, which sold Pimkie in 2023 under conditions meant to preserve the brand’s autonomy and employment, now claims that the Shein alliance violates the spirit of their agreement and misuses nearly €140 million in sale funds. Pimkie’s management, however, disputes any legal basis for the challenge. The partnership is designed to leverage Shein’s global e-commerce reach, offering Pimkie access to 160 countries and advanced logistics, but it comes at a time when Shein faces mounting regulatory scrutiny in Europe, including a €40 million fine in France for deceptive pricing and further penalties for misleading environmental claims. Industry associations have called for Pimkie to abandon the deal, citing concerns over unfair competition, environmental impact, and labor practices. This episode encapsulates the tensions between digital transformation, ethical governance, and the evolving regulatory landscape in global fashion retail.

IADS Notes: The legal and reputational turmoil surrounding Pimkie’s partnership with Shein mirrors broader trends observed throughout 2025, including heightened regulatory enforcement against fast-fashion platforms and increased scrutiny of post-acquisition governance in retail. The €40 million fine imposed on Shein in July 2025 and coordinated EU actions against misleading practices underscore the risks traditional retailers face when aligning with controversial e-commerce giants. Pimkie’s digital pivot, while ambitious, exemplifies the delicate balance between innovation and compliance that now defines the sector.

Pimkie and Shein Partnership: Mulliez family announces legal action