Navigating the consumer reset in Australia: Five imperatives for the next decade

Articles & Reports
 |  
Nov 2025
 |  
BCG
Save to favorites
Your item is now saved. It can take a few minutes to sync into your saved list.

What: Retailers face a new era of value creation in Australia as traditional growth models break down amid persistent economic headwinds.

Why it is important: The development highlights the urgency for retailers to adapt, building on insights from recent analyses of global and regional retail performance.

Australia’s consumer sector is entering a pivotal period as global retail growth patterns falter, with negative shareholder returns and declining real sales volumes marking a clear break from the past. Persistent cost-of-living pressures, subdued consumer confidence, and a pronounced shift toward value-driven purchasing have forced retailers to rethink their strategies. While these challenges are global, Australia’s strong macroeconomic fundamentals—including low unemployment, robust population growth, and a concentrated retail landscape—offer unique opportunities for agile execution and recovery. In this context, retailers must abandon the traditional approach of balancing growth, margin, and capital, instead selecting a focused strategy such as volume recovery, cost optimization, or portfolio realignment, and building the capabilities necessary to support it. The coming 12–18 months will be decisive, as those who clarify their direction and invest in operational excellence will be best positioned to restore growth and shape Australia’s retail landscape for the next decade.

IADS Notes: The article’s perspective is reinforced by recent news from May and June 2025, where US consumer sentiment plunged to a three-year low, European retail distress reached its highest level since 2009, and UK retail sales growth slowed to just 1%, with non-food categories in decline and regulatory costs rising. These developments, reported by Alix Partners, BoF, and Retail Week, confirm that the traditional retail growth model is under pressure globally, underscoring the need for new strategies and capabilities to navigate ongoing challenges and seize emerging opportunities, particularly in resilient markets like Australia.

Navigating the consumer reset in Australia: Five imperatives for the next decade