Forrester’s 2026 predictions for the payment industry
What: Retailers and payment providers are adapting to a new era of AI-assisted payments, niche stablecoin adoption, and enhanced biometric authentication, preparing for broader transformation in the years ahead.
Why it is important: This shift highlights the need for retailers to proactively invest in payment innovation and security, ensuring resilience and consumer trust as the payments landscape evolves.
The payments sector in 2026 is entering a phase of steady, foundational change, as retailers and payment providers embrace AI-assisted transactions, experiment with stablecoins in niche applications, and deploy advanced biometric authentication to combat fraud. While fully autonomous, agentic payments are gaining traction in B2B workflows, most consumer-facing innovations remain “human-in-the-loop,” reflecting ongoing concerns around trust, consent, and user experience. Stablecoins, despite their promise of faster and cheaper transactions, continue to face adoption barriers in mainstream retail, finding their strongest foothold in cross-border B2B payments and crypto-native segments. Meanwhile, biometric solutions are evolving rapidly, with deepfake detection and liveness checks becoming standard to address emerging security threats. As the industry navigates these shifts, leaders who invest early in secure, flexible payment infrastructure and educate both staff and consumers about new risks will be best positioned to capitalize on the broader transformation expected in the coming years.
IADS Notes: The payments landscape in 2026 is undergoing a fundamental transformation, as confirmed by recent IADS sources. BCG’s Global Payments Report (September 2025) highlights the convergence of stablecoins, agentic AI, and real-time payments as key drivers reshaping retail operations, with major retailers adopting stablecoins for near-zero transaction fees and leveraging agentic AI to automate e-commerce and payment workflows. Visa’s May 2025 announcement of its Intelligent Commerce initiative and Mastercard’s Agent Pay program both signal a shift toward AI-powered, agentic payment solutions, establishing new protocols for security, transparency, and consumer control. Journal du Net’s January 2025 analysis details the evolution of payment terminals into multifunctional, AI-driven tools with enhanced security and biometric authentication, while a16z’s January and October 2025 reports confirm the mainstreaming of stablecoins and blockchain infrastructure, with department stores and major platforms integrating crypto products for faster, cheaper, and more accessible transactions. McKinsey and Journal du Net (September–November 2025) further document the rise of agentic commerce, where AI agents automate shopping journeys and payments, shifting power from traditional retailers to digital intermediaries and tech giants. Collectively, these sources underscore the need for retailers to adapt to a rapidly evolving payments ecosystem, balancing innovation in AI, security, and digital currencies with the imperative to build trust, transparency, and operational resilience.
Forrester's 2026 predictions for the payment industry
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