SM's Call to Deliver
What: Call to Deliver, SM Store's hybrid and safe shopping service available through #143SM, Facebook Messenger and Viber allow customers to chat with store personal shoppers and have their items delivered right at their doorstep or picked up in-store.
Why it is important: Compared to 2020, Call to Deliver service is achieving double-digit growth.
During the enhanced community quarantine from August 6 to 20, discounts were also made available to COVID vaccine cardholders via #SMCalltoDeliver.
SM's Call to Deliver: Delivering Enhanced Customer Experience
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