What: Falabella Retail is positioning sustainability as a core driver of its omnichannel strategy, operational efficiency, customer trust, and long-term competitiveness.

Why it is important: Falabella’s approach reflects a broader department store shift toward measurable ESG action, marketplace expansion, and stronger links between customer experience and operational discipline.

Falabella Retail’s 2025 Sustainability Report presents a company rebuilding its position through a clearer omnichannel strategy and a stronger integration of sustainability into daily operations. The report frames Falabella as a multi-specialist retailer focused on fashion, home, beauty, and technology, with customer experience supported by the combination of physical stores, digital channels, logistics, and data. Sustainability is presented as both a business discipline and a long-term transformation agenda. The company highlights progress in emissions reduction, renewable energy, waste management, circular economy initiatives, and its ambition to reach Net Zero by 2035. It also places emphasis on circular customer propositions such as repair, exchange, resale, and second-life models, suggesting that sustainability is increasingly being translated into practical retail services. The report also stresses Falabella’s role as a platform for local brands, entrepreneurs, and emerging talent, while underlining workforce priorities including training, mobility, gender equity, safety, and employee wellbeing. Overall, the report positions sustainability as a lever for competitiveness, resilience, and customer relevance.

IADS Notes: Falabella Retail’s Sustainability Report 2025 aligns with several retail transformation themes over the past year. In August 2025, Modaes linked Falabella’s renewed growth to its multi-specialist strategy, fashion momentum, and stronger physical-digital integration, which directly supports the report’s emphasis on omnichannel specialisation and customer experience. In May 2026, the launch of Falabella Empresas further confirmed the company’s move toward marketplace expansion, B2B services, retail media, and logistics-led operational efficiency. The report’s sustainability agenda also reflects wider sector shifts: Inside Retail showed in July 2025 how retailers such as Ikea are moving from offset-based climate claims toward operational decarbonisation, while RHH Digital reported in June 2026 that El Corte Inglés embedded circularity through certified waste valorisation across stores and logistics. Falabella’s focus on local brands and women entrepreneurs is reinforced by its November 2025 launch of Colombian fashion brands in Peru, while its talent agenda connects with LEADNetwork’s May 2026 findings on systemic inclusion and BCG’s September 2025 emphasis on upskilling for retail workforce transformation.

Falabella Sustainability Report 2025