What: The former Macy’s CEO received the Retail Excellence Award, highlighting his legacy in driving strategic change and industry advancement.

Why it is important: Lundgren’s recognition underscores the ongoing relevance of visionary leadership and innovation in shaping retail’s future, as seen in recent Macy’s strategies

Terry J. Lundgren, former chairman and CEO of Macy’s Inc., was recently honored with the Retail Excellence Award by the Wharton School’s Baker Retailing Center and the RLC Global Forum, drawing a crowd of over 100 industry leaders and veterans. Lundgren’s career, marked by transformative leadership, included orchestrating the pivotal merger with May Department Stores, pioneering the My Macy’s localisation initiative, and championing early investments in e-commerce. His approach to leadership emphasised teamwork, humility, and the importance of surrounding oneself with knowledgeable colleagues. Lundgren’s influence extends beyond Macy’s, as he has played a significant role in retail education and collaboration through his involvement with academic institutions such as the University of Arizona and Wharton. The event also highlighted the collaborative spirit among retail leaders, with Jay Baker of Kohl’s and Wharton’s Baker Retailing Center noting the shared mission of advancing the industry. Lundgren’s legacy is defined by his commitment to innovation, strategic vision, and fostering the next generation of retail talent

IADS Notes: Lundgren’s recognition comes as Macy’s pursues transformation through digital modernisation, store optimisation, and luxury expansion, reflecting his enduring influence on innovation and leadership (Forbes, September 2025; Fortune, November 2024). Macy’s ongoing evolution, including its marketplace strategy and operational modernization, further demonstrates the impact of his leadership (Yahoo! finances, November 2024). The industry’s commitment to collaboration and education is also evident in initiatives like Nordstrom’s partnership with FIT for workforce development (Press Release, August 2025). These developments underscore how visionary leadership and strategic adaptation remain central to retail’s ongoing evolution.

Former Macy’s CEO Terry J. Lundgren on leadership and retail excellence