What:  A White Paper on suppliers’ data management and its consequences on retailers organisation

Why it is important: PIM and OMS are essential to manage the post-pandemic world where omnichannel becomes the norm. In order to gain efficiency, these new systems need to be backed by the right human organisation.

Data is the new oil, but it is not limited to customers’ data, on the contrary. Suppliers are also generating a significant portion of data that is now essential to retailers, to optimise their selling process. This means that technical adaptation is required: Excel spreadsheets are no longer the norm when department stores need to deal with 30% more products available on the market every year, including 20% new product attributes, due to 16% new brands arriving with their own vision and differentiating point. Accenture and Alkemiks (who attended the IADS Digital Retail meeting in 2019) review what is at stake, what are the new tools needed, but also the new human structure (page 35 and beyond). From roles to processes and KPIs, the human structuration is key to make sure that implementing PIMs or OMSs will not only help sell better, but more efficiently in terms of costs.

White paper: SUPPLIER RELATIONS 3.0 - TRANSFORMING YOUR BUSINESS TO MEET NEW CUSTOMER NEEDS

Related item:

• IADS Digital Meeting, 2019