What: Department stores reimagine loyalty programs by combining digital innovation with human connection, as industry leaders share strategies at retail panel discussion.

Why it is important: This evolution reflects the retail industry's recognition that successful customer engagement requires a sophisticated blend of digital innovation and personalised service.

Leading luxury department store executives shared insights into the future of customer loyalty during a panel discussion featuring Selfridges' COO Leonie Foster, Lane Crawford CEO Jennifer Woo, and El Palacio de Hierro CEO Juan Carlos Escribano. Selfridges has launched 'Selfridges Unlocked', a distinctive five-tier program where members progress by accumulating both spending and time-based 'keys' through various activities like restaurant visits, skate bowl usage, and event attendance. This innovative approach allows customers to achieve VSP (Very Selfridges Person) status without necessarily spending money. Lane Crawford emphasises personal relationships, illustrated by staff members going above and beyond, such as delivering truckloads of products to time-poor customers' homes. Woo stressed the importance of human interaction in building loyalty, noting that while data is valuable, direct customer engagement in stores remains crucial for understanding and serving customers effectively.

IADS Notes: The evolution of luxury department store loyalty programs reflects broader industry transformation. According to WWD's February 2025 coverage , Selfridges' innovative 'Unlocked' program represents a significant shift by rewarding both purchases and experiential engagement through digital "keys," moving beyond traditional points-based systems. BCG's December 2024 analysis  revealed that with over 35% of loyalty program members planning to cancel memberships, retailers must urgently transform their approaches to meet evolving consumer expectations. Retail Wire's August 2024 report  highlighted how successful VIP services are crucial, with top 1% of customers contributing around 25% of department store sales. WWD's December 2024 coverage  showed how Harvey Nichols' implementation of a centralised loyalty platform demonstrates the industry's move toward unified commerce solutions that balance digital capabilities with personalised experiences. The contrasting approaches of Selfridges' experiential rewards and Lane Crawford's high-touch personal service illustrate how luxury retailers are reimagining customer engagement beyond traditional transaction-based loyalty programs.

The future of loyalty, according to luxury department stores

What: Walmart CEO Doug McMillon announces inevitable price increases due to tariff pressures while maintaining strong Q1 performance and strategic focus on essential goods pricing.

Why it is important: The announcement demonstrates how even market leaders must adapt their pricing strategies while attempting to protect consumers from the full impact of tariff increases.

Walmart CEO Doug McMillon has confirmed upcoming price increases across multiple product categories in response to mounting tariff pressures. Speaking during the company's Q1 fiscal 2026 earnings call, McMillon acknowledged the growing difficulty of maintaining current pricing levels while emphasising Walmart's strong position to manage these challenges. Chief Financial Officer John David Rainey indicated that consumers should expect price changes starting this month, with more significant increases likely by June, noting that the scale of tariff impacts exceeds what retailers can absorb internally. Despite these pressures, Walmart delivered strong first-quarter results, with adjusted earnings per share of $0.61 surpassing analyst expectations of $0.58. While revenue grew 2.5% to $165.61 billion, slightly missing projected $165.99 billion, the company maintained its fiscal 2026 guidance, projecting second-quarter net sales growth between 3.5% and 4.5%. The company plans to prioritise minimising increases on staples and everyday consumables.

IADS Notes: Walmart's pricing strategy reflects broader retail industry adaptation to tariff pressures. According to Forbes' March 2025 coverage , the implementation of 25% tariffs on Mexican and Canadian imports is projected to reduce consumer spending power by $46-78 billion, with price increases ranging from 0.81% to 1.63% across categories. Inside Retail's March 2025 analysis  revealed how major retailers like Walmart and Costco are actively pressuring Chinese suppliers to reduce prices, while maintaining flexibility to modify international supply chains. Inside Retail's April 2025 report  highlighted how Trump's 10% minimum tariff is expected to drive 1-1.5% inflation, with disproportionate impact on lower-income households. Forbes' March 2025 coverage  showed how retailers are leveraging AI-powered analytics and predictive modeling to optimise pricing strategies and supply chain efficiency. Walmart's approach of prioritising price stability on essential items while accepting increases on discretionary goods demonstrates how retailers are strategically managing tariff impacts while maintaining market competitiveness.

Walmart warns of upcoming price hikes amid tariff pressures

What: Retail veterans Jamie Salter and Richard Baker unveil plans to transform Authentic Luxury Group into multi-billion dollar platform through technology partnerships and strategic diversification.

Why it is important: This transformation illustrates the evolution of luxury retail from pure merchandise distribution to comprehensive ecosystem development incorporating technology, hospitality, and entertainment.

Speaking at the World Retail Congress in London, ABG founder Jamie Salter and Saks Global executive chairman Richard Baker outlined their vision for transforming Authentic Luxury Group into a $9 billion luxury ecosystem. The partnership, which leverages Saks Global's estimated 60% share of US luxury distribution, aims to expand globally through strategic collaborations with Amazon and Salesforce. A key focus is optimising the vendor matrix, reducing it from 2,660 partners while implementing revised promotional calendars to enhance full-price selling opportunities. The venture's data strategy combines 250 million files from both organisations with Amazon's analytical capabilities, enabling rapid market insights. Beyond traditional retail, the group is expanding into hospitality with six to seven projects in development, including residential condos, while content creation represents 25% of ABG's business. This comprehensive approach aims to drive store traffic through entertainment and experiences, acknowledging the diminishing role of shopping centers in consumer engagement.

IADS Notes:The formation of Authentic Luxury Group represents a significant evolution in retail strategy. According to WWD's October 2024 coverage , the joint venture between Saks Global and Authentic Brands Group aims to expand luxury brands globally through strategic licensing and distribution across multiple sectors. Bloomberg's December 2024 analysis  revealed how the $2.7 billion Saks-Neiman Marcus merger created a technology-driven luxury powerhouse through partnerships with Amazon and Salesforce, providing the foundation for this new venture. WWD's April 2025 report  detailed Saks Global's comprehensive transformation plan, including AI integration and vendor restructuring, which aligns with the new platform's data-driven approach. Inside Retail's May 2025 coverage  highlighted the ambitious expansion of Saks' Amazon marketplace strategy globally through exclusive walled garden environments, demonstrating how the partnership aims to revolutionise luxury retail distribution. The target of creating a $9 billion luxury ecosystem, combining retail expertise with technology partnerships and expanding into hospitality and entertainment, shows how traditional retail boundaries are being redefined through strategic collaboration.

Saks Global and Authentic Luxury Group plan to turn into a $9 billion luxury ecosystem

What: Revolut reports 72% revenue growth to £3.1 billion and 38% customer increase to 52.5 million users, while expanding global presence and service offerings.

Why it is important: The company's success highlights the evolving demands of modern retail, where integrated financial services and digital payment solutions have become crucial for business growth and customer engagement.

Revolut's remarkable performance demonstrates its successful evolution into a comprehensive financial services provider. The company achieved a 72% revenue increase to £3.1 billion, while pre-tax profits surged by 149% to £1.09 billion and net profit rose 130% to £790 million. The customer base expanded significantly, growing 38% to reach 52.5 million users worldwide, surpassing traditional institutions like HSBC. The company processed an impressive £1 trillion in total transaction volume, with December alone recording 940 million transactions. CEO Nik Storonsky emphasised the company's multifaceted growth strategy, combining customer acquisition with enhanced service offerings across both retail and business segments. The company's expansion continues with planned launches in Mexico and new licenses in India, alongside ten pending applications globally. Despite rising operational costs, which increased 50% to £1.4 billion largely due to personnel expenses, Revolut maintains strong growth momentum while adapting to various regulatory frameworks across its markets.

IADS Notes: Revolut's impressive growth in 2024-2025 reflects fundamental shifts in retail financial services. The company's achievement of processing £1 trillion in transactions, with 940 million in December 2024 alone, demonstrates the scale of digital payment adoption. This success parallels broader industry developments, as seen in February 2025 when fourteen major European banks launched Wero, attracting 30 million users and highlighting growing competition in the payment space. Revolut's expansion into Mexico and India, alongside its $48 billion valuation in April 2025, challenges traditional banking models while offering retailers enhanced payment solutions. The company's growth coincides with significant changes in consumer behavior, as mobile payments reached 70% of global sales by January 2025. This evolution is further evidenced by new retail partnerships, such as Klarna's September 2024 expansion into physical stores through Adyen, and the record-breaking $31 billion processed by Stripe during the 2024 Black Friday weekend, demonstrating how integrated financial services are becoming crucial for retail success.

Revolut drives retail growth amid rising consumer demand

What: Ermes Department Stores sells ERA chain for symbolic €1 while transferring €4.5 million in obligations and maintaining workforce, demonstrating innovative approach to retail restructuring.

Why it is important: This sale illustrates the evolution of retail restructuring strategies, where maintaining operations and protecting stakeholders takes precedence over immediate financial gains.

Ermes Department Stores Plc has announced the sale of its four ERA department stores to Gencom Ltd. for a symbolic €1, in a deal that encompasses significant financial and operational responsibilities. The transaction includes the transfer of long-term lease agreements, outstanding supplier orders worth €4.5 million for Spring/Summer 2025, and the retention of all ERA staff. Additionally, Gencom will acquire store furnishings, equipment, and the UNIQUE customer loyalty program. The strategic divestment addresses ERA's financial challenges, which resulted in €1.3 million losses in 2024, while avoiding the substantial investment required for turnaround. Ermes, part of the CTC Group, expects to record a €1 million accounting profit from the transaction due to IFRS lease accounting changes. The deal, pending approval from the Cyprus Competition Commission, ensures business continuity with minimal disruption to customers and employees, maintaining store operations under new management.

IADS Notes: Ermes Department Stores' strategic divestment of ERA stores reflects evolving approaches to retail restructuring in Europe. According to The Spin Off's December 2024 coverage , successful retail transformations are increasingly focusing on protecting employment while addressing financial challenges, as demonstrated by Coin Group's comprehensive three-pillar strategy affecting 1,331 workers. Yahoo News' March 2024 analysis  of KaDeWe's restructuring showed how retailers are maintaining business continuity through reorganization processes, similar to ERA's approach of preserving operations and customer programs. Fashion United's May 2024 report  on Galeria's transformation highlighted how ownership changes can facilitate business model evolution while maintaining core operations. This approach aligns with Fashion Network's April 2025 coverage  of Nama's restructuring, where employee protection requirements were integrated into property transactions. ERA's €1 symbolic sale price, combined with the transfer of €4.5 million in supplier obligations and staff retention commitments, demonstrates how retailers are developing more sophisticated approaches to restructuring that balance financial necessity with operational continuity and stakeholder protection.

Cyprus’ ERA department stores changing hands for €1

What: Japanese retailer scales back Singapore operations from six to two stores amid rising rents and e-commerce growth, maintaining strategic Orchard Road flagship location.

Why it is important: This move illustrates the evolving retail landscape in Singapore, where department stores are strategically downsizing their physical presence while maintaining flagship locations in key shopping districts.

Isetan Singapore, a subsidiary of Japan's Mitsukoshi Holdings, has announced the closure of its Tampines outlet as the store's lease approaches expiry. Following this closure, the retailer will maintain only two locations in Singapore: its flagship store on Orchard Road and another outlet in Serangoon. This represents a significant reduction from its peak operation of six stores across the city-state. The company has affirmed its commitment to the Singapore market, emphasising continued service at its remaining locations. The consolidation comes in response to multiple market pressures, including escalating rental costs, the growing impact of e-commerce, and evolving consumer preferences moving away from traditional shopping mall experiences. This strategic realignment follows Isetan Singapore's delisting from the Singapore Exchange in September 2024, after Mitsukoshi acquired complete ownership of the operation. 

IADS Notes: Isetan Singapore's closure of its Tampines outlet reflects broader trends in Asian retail transformation. According to Inside Retail's April 2024 coverage , Isetan Singapore's privatisation by Mitsukoshi Holdings for US$103.6 million followed a 3.8% drop in sales and shift to net loss, indicating the need for strategic consolidation. Inside Retail's August 2024 analysis  highlighted how Asian department stores are adapting to changing consumer behaviors, with experts predicting approximately 10% of stores may close in the next 5-10 years, particularly affecting non-prime locations. This aligns with Inside Retail's September 2023 report  on Central World's transformation of former Isetan space in Bangkok, demonstrating how mall operators are successfully reimagining department store spaces with diverse retail and entertainment options. Inside Retail's January 2024 coverage  of Takashimaya's performance showed how successful department stores are concentrating resources in prime locations, with flagship stores generating significantly higher sales than regional outlets. Isetan's reduction from six stores to two, while maintaining its Orchard Road flagship, demonstrates this strategic focus on prime locations while addressing challenges from e-commerce growth and changing consumer preferences.

Isetan to shutter Singapore store

What: Kohl's terminates CEO Ashley Buchanan over code of conduct violations involving undisclosed business dealings with romantic partner, marking fourth leadership change in three years amid continuing sales decline.

Why it is important: The termination demonstrates how personal and professional boundaries in retail leadership are subject to heightened scrutiny, especially when companies face operational challenges.

Kohl's has terminated CEO Ashley Buchanan following the discovery of code of conduct violations involving undisclosed business dealings with a romantic partner. The board's investigation revealed two specific violations: directing the retailer to conduct business with a vendor founded by his romantic partner "on highly unusual terms" and arranging a multimillion-dollar consulting agreement with Boston Consulting Group where the same person was part of the consulting team. The relationship between Buchanan and Chandra Holt, who currently leads the coffee brand Incredibrew, dates back to their time at Walmart and was previously scrutinised during Buchanan's tenure at Michaels. The termination results in Buchanan forfeiting all equity awards and requiring reimbursement of his $2.5 million signing bonus. Chairman Michael Bender has been appointed interim CEO, becoming the fourth chief executive in three years at the department store chain, which projects a 4% sales decline and another loss in its upcoming quarterly results.

IADS Notes: The abrupt termination of Kohl's CEO Ashley Buchanan reflects broader challenges in retail leadership and governance. According to The Robin Report in December 2023 , Kohl's was already grappling with significant challenges including management turnover and the need for strategic repositioning in the market. Fashion Network's November 2023 coverage  of board transitions, including Michael Bender's appointment as board chair, provided the governance foundation for swift action in this crisis. Retail Dive's March 2024 analysis  highlighted how strategic initiatives like the Sephora partnership were showing promise under previous leadership, generating sales exceeding $1.4 billion in 2023. However, as reported in January 2025 , the company was already implementing significant operational changes, including 27 store closures and e-commerce restructuring, indicating ongoing challenges beyond leadership issues. The timing of Buchanan's termination, amid projected Q1 sales decline of 4% and continued losses, underscores the complex challenges facing retail executives in balancing personal conduct, strategic transformation, and operational performance.

Kohl’s CEO Fired for Funneling Business to Romantic Partner

What: M&S attributes GBP 300 million profit impact to human error in third-party supplier breach, forcing three-week suspension of online operations and disrupting store supplies.

Why it is important: The incident exposes the growing vulnerability of retail supply chains to cyber threats, demonstrating how human factors in third-party relationships can lead to catastrophic financial and operational consequences.

Marks and Spencer expects a GBP 300 million hit to operating profits following a cyber attack attributed to human error at a third-party supplier. The breach, executed through social engineering tactics, has severely disrupted operations, forcing the retailer to suspend its online clothing business for over three weeks and impacting food store stock levels. While M&S plans to mitigate the profit impact through cost management, insurance, and other trading actions, the attack has already wiped almost GBP 750 million off its market capitalisation. CEO Stuart Machin emphasises that the incident resulted from sophisticated targeting rather than underinvestment in IT systems or cyber defences. The company's response includes accelerating planned technology system upgrades and maintaining transparent communication about the theft of customer data. Despite these challenges, M&S remains committed to its transformation plans, viewing the incident as a "bump in the road" rather than a strategic setback.

IADS Notes: The M&S cyber attack represents a critical escalation in retail cybersecurity challenges, with its GBP 300 million profit impact highlighting unprecedented financial exposure in the sector. This incident follows a concerning pattern, as evidenced by Dior's data breach in May 2025 and Harrods' system compromise, demonstrating the retail industry's growing vulnerability to sophisticated cyber threats. The attack's origin through social engineering of a third-party supplier aligns with industry data showing 41% of breaches now occurring through external providers. The financial implications extend beyond immediate losses, with cyber insurance premiums across the UK retail sector rising by 10%, marking a significant shift from previous declining trends. This series of attacks has transformed the industry's approach to cybersecurity, as shown by April 2025 data revealing ransomware now accounts for 30% of retail security incidents, with average losses reaching GBP 1.4 million per attack.

M&S blames ‘human error’ for cyber attack that will hit profit by GBP 300mn

What: The whitepaper, in partnership with Zalando, outlines how generative AI can revolutionise e-commerce through enhanced personalisation, improved product discovery, and efficient content creation, with potential to add $275 billion to fashion and luxury sectors' operating profits.

Why it is important: The comprehensive analysis offers retailers a roadmap for AI implementation at a time when early adopters are seeing 6% or higher revenue growth, helping bridge the gap between technological potential and practical application.

Zalando's whitepaper presents a comprehensive examination of how generative AI is transforming the e-commerce landscape. The technology's potential to revolutionise customer interactions is evidenced by its ability to tackle key challenges, including the fact that 74% of customers abandon purchases due to overwhelming choice. The paper outlines how gen AI can enhance various aspects of online retail, from search functionality and virtual assistants to size-and-fit tools and product imagery optimisation. Implementation requires careful consideration of organisational readiness, with emphasis on employee education and leadership buy-in. The document also addresses critical ethical considerations, highlighting the importance of maintaining human oversight and building consumer trust through transparency. Notably, the paper explores how retailers can leverage gen AI for content creation and trend identification, while emphasising the need for responsible deployment and clear frameworks for data privacy and security.

IADS Notes: Recent market research strongly validates Zalando's strategic focus on generative AI in e-commerce. As noted in March 2025, Adobe reported unprecedented growth in AI-powered shopping, confirming the whitepaper's emphasis on transforming customer experiences. This aligns with McKinsey's February 2025 findings that 71% of consumers now expect personalised interactions, with retailers achieving up to 30% improvement in operational efficiency through AI implementation. The business case for such transformation is compelling, as evidenced by Google Cloud's October 2024 survey showing 87% of AI-adopting retailers experiencing at least 6% revenue growth. Consumer readiness for this technology was already apparent in June 2024, when Coveo's study revealed 72% of shoppers expecting AI-enhanced online experiences. These findings reinforce Zalando's vision of AI as a transformative force in retail, particularly in areas such as personalised customer interactions, efficient operations, and enhanced product discovery.

The future of e-commerce, powered by Gen AI

What: Consumer sentiment erases year-end gains in Q1 2025 amid tariff uncertainty, with Home DIY and Personal Sport & Leisure sectors showing particular weakness and CPG companies facing increased challenges.

Why it is important: The erosion of consumer sentiment combined with sector-specific impacts demonstrates how tariff uncertainty is creating both immediate and long-term challenges for retailers.

The first quarter of 2025 has seen a significant reversal in consumer sentiment, erasing improvements recorded at the end of the previous year. This decline is primarily driven by heightened uncertainty surrounding tariffs, which has manifested in subdued retail and e-commerce sales growth across the quarter. The impact has been particularly pronounced in specific sectors, with Home DIY and Personal Sport & Leisure experiencing reduced sales compared to the previous quarter. Consumer Packaged Goods (CPG) companies face substantial challenges in achieving their goals for the remainder of the year, as indicated by market conditions and consumer behavior. The situation appears to be worsening, with April recording a further 24% decline in consumer sentiment. This deterioration in confidence and sector-specific performance suggests broader implications for retail strategy and market dynamics throughout 2025.

IADS Notes: Recent consumer sentiment data reveals deepening concerns about economic headwinds and tariff impacts. According to Visa in March 2025 , consumer confidence hit a three-year low, with inflation expectations surging to 6.0% and significant anxiety about economic conditions. BCG's April 2025 analysis  showed this decline was already underway before tariff announcements, with particular weakness in lower-income household spending intentions. Inside Retail's April 2025 coverage  projected price increases of 1 to 1.5% this year, with disproportionate impact on lower-income households facing a potential 2.3% drop in disposable income. Vogue Business's March 2025 report  highlighted how these pressures are reshaping consumer behavior, with 62% expressing concern about rising costs and retailers adapting through enhanced value propositions and private label offerings. The pronounced weakness in Home DIY and Personal Sport & Leisure sectors, combined with the sharp 24% fall in consumer sentiment in April, suggests a fundamental shift in spending patterns that could reshape retail sector performance throughout 2025.

US customer sentiment nosedives as tariffs impacts begin to take shape

What: Luxury retailer Harrods restricts internet access and engages security specialists following unauthorized system access attempts, joining M&S and Co-op as recent cyber attack victims.

Why it is important: The attack on Harrods, following recent breaches at M&S and Co-op, signals an escalating pattern of sophisticated cyber threats targeting high-profile retailers, highlighting the sector's growing digital vulnerabilities.

Harrods has become the latest victim in a series of cyber attacks targeting major retailers, forcing the luxury department store to restrict internet access across its operations. The incident, which mirrors recent attacks on Marks & Spencer and the Co-op, prompted immediate defensive measures from the retailer's IT security team. While the full extent of the unauthorized access attempts remains unclear, one customer reported payment difficulties earlier in the day. The company's proactive response includes maintaining operations across all locations, including the flagship Knightsbridge store, H beauty outlets, and airport locations, while implementing enhanced security protocols. Harrods has engaged specialist support to investigate the attack's origin and implement protective measures. The retailer's e-commerce platform, harrods.com, continues to function, and customers have been assured they can proceed with normal shopping activities. This incident highlights the growing challenges faced by luxury retailers in maintaining robust cybersecurity while delivering seamless customer experiences.

IADS Notes: The cyber attack on Harrods in May 2025 represents the latest in a series of significant digital security incidents affecting major retailers. This event follows the devastating April 2025 attack on Marks & Spencer by the Scattered Spider group, which wiped £700 million off their market value. The retail sector's vulnerability to cyber threats was dramatically highlighted in March 2025 when a Crowdstrike security update failure resulted in £5.4 billion in losses across Fortune 500 companies. The incident is particularly concerning given Harrods' recent digital transformation efforts, including their October 2024 e-commerce platform enhancement with Scayle. This pattern of attacks, including El Corte Inglés's March 2025 third-party provider breach and the December 2024 Blue Yonder ransomware attack that affected over 3,000 retailers, demonstrates the escalating sophistication of cyber threats and the critical importance of robust security measures in modern retail operations.

Luxury department store Harrods latest retail victim of a cyber attack

What: Australia's retail sector demonstrates resilience with 4% growth in March, led by cosmetics and recreational goods, while navigating weather disruptions and consumer pressures.

Why it is important: This growth demonstrates the retail sector's adaptability in facing multiple challenges, from extreme weather events to economic pressures, while maintaining positive momentum across diverse retail categories

Australian retail spending reached $37.3 billion in March 2025, marking a 4% increase compared to the previous year. The growth was broad-based, with the 'other retailing' segment, including cosmetics, sports, and recreational goods, leading at 9%. Clothing, footwear, and accessories followed with a 5% increase, while food items, department stores, and household goods each achieved 4% growth. The food service sector showed more modest gains at 1%. Despite these positive figures, industry leaders remain cautious about ongoing challenges. Fleur Brown of the Australian Retailers Association highlighted persistent cost-of-living pressures and economic uncertainty affecting consumer behavior. Additionally, extreme weather conditions in Queensland and New South Wales significantly impacted operations, with Lindsay Carroll of the National Retail Association emphasising the need for improved support mechanisms to help retailers navigate such disruptions without compromising their business viability.

IADS Notes: Australia's March 2025 retail performance reflects significant shifts in the retail landscape. The 4% year-on-year growth demonstrates resilience amid challenging conditions, particularly notable given February 2025's strategic transformation of major department stores through consolidation, as evidenced by Myer's A$864 million merger. The varied category performance, led by 'other retailing' at 9% and clothing at 5%, mirrors broader industry trends identified in December 2024, showing evolving consumer preferences. Weather-related disruptions in Queensland and NSW echo May 2024's findings about increasing climate impacts on retail operations, a trend forcing retailers to develop more robust contingency plans. The industry's response to these challenges, including enhanced support measures and adaptation strategies, aligns with February 2025's observations about retailers focusing on omnichannel innovation and digital transformation to maintain growth despite ongoing cost-of-living pressures and economic uncertainties.

Australia sees 4% surge in retail spending this March

What: Young Americans are redefining necessity spending to include traditionally nonessential items like streaming services and beauty products, reflecting a fundamental shift in consumer values despite economic uncertainty.

Why it is important: The evolution of consumer priorities demonstrates how digital services and personal care have become fundamental to modern lifestyle, requiring retailers to adapt their business models and value propositions accordingly

A recent Credit Karma survey reveals a significant shift in how young Americans view necessity spending amidst economic uncertainty. While 74% of Gen Z and 82% of Millennials indicate they would consider reducing nonessential spending if their financial situation worsens, paradoxically, 87% of Gen Z and 84% of Millennials consider certain nonessential items as necessities they won't forgo. Streaming services emerge as the top "new necessity" across generations, with 36% of Gen Z and 37% of Millennials prioritising these subscriptions. In the beauty and fashion sector, skin care products (27% Gen Z, 26% Millennials) and new clothes (23% Gen Z, 19% Millennials) rank high on the necessity list. The survey, conducted by The Harris Poll among 2,000 U.S. adults, also found that over half of young consumers would rather reduce long-term savings than give up lifestyle experiences. Social media significantly influences this mindset, with 60% of Millennials and 53% of Gen Z citing its impact on their spending decisions.

IADS Notes: Recent market research strongly validates the shifting definition of necessities among young consumers. As reported in February 2025, Gen Z's projected spending power of USD 13 trillion by 2030 is reshaping retail strategies, particularly in how brands categorise and market essential versus discretionary items. This aligns with October 2024 findings showing Gen Z's $360 billion current spending power driving demands for personalised experiences. The trend toward digital services as necessities is further supported by November 2024 Euromonitor data, revealing 67% of consumers prioritising convenience through digital solutions. The resilience of beauty and fashion spending, despite economic pressures, is evidenced by January 2025 reports of a 23% increase in beauty spending among young consumers. This phenomenon is particularly interesting when considered alongside February 2024 Visa research highlighting Gen Z's "split-brain budgeting" approach, where they balance essential spending with selective splurges, often enabled by parental financial support.

Gen Z and Millennials are redefining what items are ‘necessities’

What: H&M Group acquires minority stake in Swedish e-commerce platform Centra, strengthening digital capabilities across its brand portfolio following successful implementations with Cos, Arket, and other brands

Why it is important: This partnership highlights the growing importance of specialised e-commerce platforms in helping traditional retailers maintain individual brand identities while advancing digital capabilities.

H&M Group has announced a strategic partnership with Centra, a Swedish e-commerce platform specialising in direct-to-customer communication and B2B wholesale solutions. The investment follows a successful business relationship that saw Centra's platform implemented across multiple H&M Group brands in 2024, including Cos, Arket, & Other Stories, and Weekday. Founded seven years ago, Centra has maintained a 50% year-on-year growth rate, establishing itself as one of Europe's fastest-growing e-commerce businesses. The partnership aims to accelerate Centra's development of next-generation direct-to-customer communication while enabling expansion with fashion brands across Europe. Nanna Andersen, H&M Group's chief of new growth and ventures, praised Centra's combination of industry insights with technical innovation in addressing e-commerce challenges. Centra CEO Martin Jensen emphasised the ongoing transformation of fashion retail through internet technology, positioning this partnership as a strategic step in that evolution.

IADS Notes: H&M's strategic investment in Centra reflects its comprehensive approach to digital transformation. According to Retail Week's November 2024 coverage , the company has already demonstrated success in integrating digital technology across its store network, with interactive fitting rooms and mobile checkouts enhancing customer experience. WWD's October 2024 analysis  revealed H&M's commitment to investing in store modernisation, with plans to upgrade 10% of its U.S. stores annually while implementing advanced technologies. Inside Retail's November 2024 report  highlighted how H&M is leveraging technology to create personalised experiences across different markets, with particular success in integrating physical and digital touchpoints. This strategy was further validated by Retail Week's February 2024 coverage  of H&M's SoHo store, which showcased RFID-enabled inventory tracking and smart mirrors. The partnership with Centra, which has demonstrated 50% year-on-year growth and successful implementation across Cos, Arket, & Other Stories, and Weekday brands, represents H&M's continued commitment to enhancing its digital capabilities while maintaining brand identities across its portfolio.

H&M Group invests in ecommerce firm Centra

What: S&P places Saks Global's 'CCC-plus' rating on credit watch negative due to liquidity concerns and uncertainty surrounding vendor payments, highlighting challenges in the retailer's post-merger integration with Neiman Marcus.

Why it is important: The credit watch placement highlights how traditional retail mergers face increasing scrutiny in their ability to achieve cost synergies and maintain vendor confidence, particularly significant as Saks Global attempts to reset the multi-brand luxury distribution model.

Saks Global's financial challenges have intensified as S&P places its credit rating under review, citing concerns about the company's liquidity position and its ability to maintain adequate inventory flow. The situation reflects mounting pressure on the recently merged entity, which must address both immediate financial obligations, including a $120 million June interest payment, and longer-term strategic goals.The company's bonds, initially issued at $2.2 billion in December, have declined to trade below 54 cents on the dollar, indicating growing market concerns. This comes as Saks Global implements significant operational changes, including extending vendor payment terms to 90 days for new orders and establishing a 12-month installment plan for past-due balances starting in July.The pressure to achieve $286 million in cost synergies through workforce reductions and supply chain optimisation has added complexity to the company's transformation efforts, particularly as it works to maintain vendor relationships while implementing its technology-driven retail strategy with Amazon and Salesforce partnerships.

IADS Notes: The current challenges follow a series of significant developments in Saks Global's transformation. The December 2024 merger created a $10 billion luxury powerhouse , but by February 2025, the company announced a comprehensive reset of its business model, including a 25% reduction in vendor partnerships . This restructuring coincided with major operational changes, including the closure of key locations and headquarters consolidation . The situation reflects the broader complexities of luxury retail consolidation , where financial pressures must be balanced against the need to maintain strong vendor relationships and operational stability.

Saks Global rated “CCC-plus” by S&P

What: Singapore retail sales recover with 0.7% year-on-year growth in March, led by watches and jewellery sector's 13.5% increase, while online sales maintain 16% market share.

Why it is important: The recovery signals Singapore's resilience as a regional retail hub, with the contrasting performance across sectors highlighting evolving consumer preferences and the growing importance of digital commerce.

Singapore's retail sector demonstrated resilience in March 2025, posting a 0.7% year-on-year growth and reversing February's steep 6.5% decline. The total retail value reached SG$3.6 billion, with online channels contributing a significant 16% share. Performance varied significantly across sectors, with watches and jewellery leading the recovery at 13.5% growth, followed by cosmetics, toiletries and medical goods at 3.6%, and supermarkets and hypermarkets at 3.4%. However, challenges persisted in certain categories, with petrol service stations and wearing apparel experiencing declines of 8.2% and 8% respectively. The food and beverage sector continued to face headwinds, with sales falling 2.8% in March, extending February's 5.7% decrease. Despite these challenges, the total F&B value reached SG$960 million, with digital platforms accounting for 24.9% of sales, highlighting the ongoing importance of online channels in Singapore's retail landscape.

IADS Notes: Singapore's March 2025 retail performance reflects broader shifts in the regional retail landscape. The 0.7% year-on-year growth, reversing February's 6.5% decline, demonstrates the market's resilience amid changing consumer behavior. This recovery contrasts with Hong Kong's continued challenges, where March sales fell 3.5% despite increased visitor numbers. The varied sector performance, led by watches and jewellery's 13.5% growth, mirrors January 2025's pattern when Chinese New Year drove selective category growth. Digital commerce maintains a steady presence, with online sales consistently representing 14-16% of total retail value throughout early 2025. The contrasting performance between essential and discretionary categories, particularly the 2.8% decline in food and beverage services, suggests evolving consumer priorities in a market that continues to position itself as a key regional retail hub, as noted in December 2024 analysis.

Singapore retail sales rebound in March

What: US teens are transforming the beauty market with USD 4.9 billion in annual spending and unprecedented 23% growth, driven by earlier adoption and changing attitudes.

Why it is important: The research challenges traditional assumptions about teen consumers, revealing unexpected brand loyalty and sophisticated shopping behaviors that retailers must address.

A comprehensive BCG study of over 1,200 US teens aged 13-18 and their parents reveals significant shifts in beauty market dynamics. Teens now represent approximately 10% of the US consumer beauty market, spending USD 1.5 billion on makeup, USD 1.7 billion on skincare, and USD 1.7 billion on fragrance annually. The market shows exceptional growth at 23% year-over-year, more than double the overall beauty market's 9% increase. Notable trends include earlier product adoption (average age 12), increased male participation (70% comfortable discussing beauty), and true omnichannel shopping behavior (80% shopping both online and in-store). Despite assumptions about trend-driven purchasing, teens demonstrate strong loyalty to established mass brands and trust parents and friends over influencers for recommendations.

IADS Notes: Recent market data from March 2025 shows this trend aligns with broader industry shifts, as social and e-commerce now drive more than 50% of global beauty sales. The transformation is particularly evident in teen behavior, with January 2025 findings showing beauty retailers like Sephora adapting by hosting children's birthday parties and educational events. This evolution coincides with October 2024 data showing Gen Z's USD 360 billion spending power driving demands for personalized experiences, while retailers like Nordstrom respond with dedicated "Young Adult" beauty kiosks to capture this growing market.

US teens are shaking up the world of beauty

the new face of beauty : inside the teen mindset - full report 

What: Mastercard launches Agent Pay, a pioneering agentic payments program that integrates with AI platforms to enable secure, personalised shopping experiences through trusted AI agents.

Why it is important: This launch establishes essential standards and protocols for agentic commerce, addressing key concerns around security, transparency, and consumer control in AI-enabled transactions.

Mastercard has unveiled its Agentic Payments Program, Agent Pay, designed to revolutionise commerce in the AI era. The program introduces Mastercard Agentic Tokens, building upon existing tokenisation capabilities that currently support mobile payments and programmable transactions. Through partnerships with Microsoft, IBM, and payment processors like Braintree and Checkout.com, the system will enable AI agents to conduct secure transactions while maintaining consumer control. The solution includes features for agent registration, authentication, and transaction transparency, with clear protocols for consumer authorisation and dispute resolution. Practical applications range from personal shopping assistance, such as curating outfits for special occasions, to B2B transactions like managing international supplier relationships. The program integrates with Microsoft's AI technologies, including Azure OpenAI Service and Copilot Studio, while maintaining Mastercard's commitment to responsible AI development and implementation.

IADS Notes: Mastercard's Agent Pay launch represents a significant advancement in AI-enabled retail payments. According to Forbes in February 2025 , 38% of global consumers were already actively using AI shopping tools, with 80% reporting positive experiences, indicating strong market readiness for agentic commerce. Forbes' April 2025 coverage  of Amazon's "Buy For Me" feature demonstrated how major platforms are racing to integrate AI shopping agents, with 73% of consumers feeling overwhelmed by traditional online shopping experiences. Hugging Face's January 2025 analysis  revealed that AI implementations were delivering 15-30% improvements in customer service efficiency, while reducing resolution times from 11 to 2 minutes. BCG's March 2025 report  highlighted that 71% of consumers now expect personalised interactions, with companies implementing AI reporting revenue increases of 6% or more. Mastercard's structured approach to agent registration, transaction transparency, and consumer control addresses key market needs while providing the security framework necessary for widespread adoption. The partnership with Microsoft and integration with Azure OpenAI Service suggests a comprehensive ecosystem approach to enabling trusted AI commerce across the retail landscape.

Mastercard unveils agentic payment techology

What: China's retail sales grow 5.1% in April, driven by government trade-in program success and strong performance in home appliances and cultural goods sectors.

Why it is important: This development shows how China is effectively combining policy initiatives with market dynamics to drive retail growth, particularly in key consumer durables categories.

trillion yuan (approximately $517.27 billion). The growth pattern showed regional variation, with urban areas posting a 5.2% increase while rural regions grew by 4.7%. The government's consumer goods trade-in program proved particularly effective, driving significant category growth with home appliances and audio equipment sales surging 38.8% and cultural and office goods jumping 33.5%. These trade-in related categories contributed 1.4 percentage points to overall retail sales growth. The positive trend extends beyond April, with January to April figures showing a 4.7% year-on-year increase, accelerating from the 4.6% growth recorded in the first quarter. Online retail sales maintained strong momentum with a 7.7% increase during this period, indicating successful digital integration. Officials expect consumption's role in driving economic growth to strengthen further as pro-consumption policies continue to take effect.

IADS Notes: China's April retail performance reflects broader market transformation and policy effectiveness. According to Inside Retail's March 2025 coverage , the government's ¥300 billion stimulus package and trade-in schemes are successfully boosting domestic consumption, though the market faces challenges from property sector weakness and international trade tensions. Fung Group's January 2025 analysis  highlighted how digital innovation is reshaping the retail landscape, with 230 million users embracing AI-powered retail solutions and major cities allocating significant space to digital experiences. Xinhuanet's December 2024 report  showed how government trade-in programs have particularly benefited durable goods categories, with household appliances growing 22.2% and furniture rising 10.5%. Inside Retail's March 2025 coverage  revealed China's strategic pivot towards consumer spending over technology development, with Premier Li Qiang's parliamentary report mentioning "consumption" 31 times compared to 28 mentions of "technology." The April retail sales growth of 5.1%, driven by the trade-in program's success in categories like home appliances and cultural goods, demonstrates the effectiveness of these coordinated policy and market initiatives.

China's retail sales up 5.1% in April

What: Liberty London maintains its position as a beacon of considered retail in London's West End, successfully balancing heritage appeal with contemporary brand curation and expert staff knowledge.

Why it is important: This success demonstrates how traditional department stores can maintain relevance by combining historic charm with modern retail practices and careful brand curation.

Liberty department store continues to uphold its distinctive position in London's retail landscape, defying the dominance of international conglomerates in the West End. The store's success lies in its ability to serve as a platform for smaller, high-quality brands, as demonstrated by its recent preview of To My Ships, a new personal-care brand founded by ex-Aesop entrepreneur Daniel Bense. The brand's prominent atrium installation showcases Liberty's role in increasing visibility for emerging brands while allowing customers to experience products thoroughly. The store's commitment to excellence is evident in its staff's dedication to product vetting and customer service, exemplified by morning briefings in the historic haberdashery department. This approach aligns Liberty with other prestigious retailers like Paris's Le Bon Marché and Tokyo's Isetan, who serve as influential tastemakers in the global retail landscape.

IADS Notes: Liberty's role as a beacon of considered retail reflects its successful evolution in the modern retail landscape. According to Business of Fashion in September 2023 , the company's strategic focus on beauty, which accounts for nearly 40% of retail sales, has provided a strong foundation for championing new brands and maintaining customer engagement. Fashion Network's October 2024 coverage  of Liberty's first scent pop-up at Battersea Power Station demonstrated how the retailer is expanding its reach while maintaining its distinctive curation approach. The Financial Times' January 2024 analysis  revealed Liberty's successful focus on own-brand development, with significant revenue increases driven by its ability to balance heritage with innovation. This strategy was further validated by their November 2024 financial results , showing strong performance through a combination of expert staff knowledge, careful brand curation, and strategic product development. The store's success in launching new brands like To My Ships while maintaining its historic appeal in areas like the haberdashery department demonstrates how traditional department stores can remain relevant by combining heritage value with contemporary retail excellence.

Department stores still matter – especially when they champion emerging brands 

What: Kohl's initiates $360 million refinancing through senior secured notes to address 2025 debt obligations, using distribution centers and e-commerce facilities as collateral.

Why it is important: This financial restructuring highlights the delicate balance between managing debt obligations and maintaining operational capabilities in the challenging department store sector, where both financial stability and operational efficiency are crucial for survival.

Kohl's Corporation has launched a private offering of approximately $360 million in senior secured notes due 2030, aimed at addressing its upcoming debt obligations. The retailer plans to use the proceeds to repay borrowings under its revolving credit facility, which will then be used to settle its 4.25 percent notes due in 2025. The offering is secured by eleven distribution centres and e-commerce fulfilment facilities held in a newly formed holding company. Fitch Ratings has assigned a "BB-plus" rating to the new notes while maintaining a negative outlook on the company's long-term prospects. The rating agency projects a 15-20 percent decline in 2025 earnings before interest and taxes, anticipating figures around $800 million alongside midsingle-digit revenue declines. This financial manoeuvre comes as Kohl's grapples with significant operational challenges, including market share erosion in core categories and the need to sharpen merchandise assortment while optimising its omnichannel model.

IADS Notes: Kohl's $360 million refinancing effort in May 2025 comes at a critical juncture in the company's transformation journey. The retailer has been implementing significant operational changes, including the closure of 27 stores and its San Bernardino e-commerce facility in January 2025, reflecting a shift towards store-based fulfillment. This restructuring follows a period of declining performance, with sales dropping from $20.2 billion in 2018 to $15.4 billion in 2024. However, there have been signs of improvement through strategic initiatives, as evidenced by better-than-expected earnings in August 2024 driven by effective cost controls and the successful Sephora partnership. The company's ability to maintain its market leadership position, capturing 50% of department store shoppers despite sector-wide declines, suggests that while the refinancing is necessary to address immediate debt obligations, Kohl's retains significant operational strength in the competitive retail landscape.

Kohl’s plans refinancing with $360m offer of new senior secured notes

What: Economic pressures and ineffective prosecution are fueling an increase in retail theft, forcing retailers to reconsider employee safety protocols and reporting incentives.

Why it is important: The combination of rising theft, increased violence, and low prosecution rates creates an unsustainable environment for retail workers, demanding comprehensive solutions beyond traditional security measures.

The retail industry faces escalating challenges as economic pressures and rising prices contribute to increased theft and organised retail crime. With only 1 in 48 reported shoplifting cases resulting in arrest, store associates making minimum wage are increasingly reluctant to risk their safety by reporting incidents. The National Retail Federation's 2024 report indicates that 73% of retailers have observed more aggressive and violent behavior from shoplifters, while 84% express heightened concern about violence during theft incidents. The situation is exacerbated by ineffective prosecution rates, leaving reported criminals free to return to stores where they were reported. Industry experts suggest a two-pronged approach: implementing financial incentives similar to whistleblower programs and providing enhanced protection measures for employees who report crimes. The crisis reflects broader societal issues, requiring retailers to shift from treating store associates as "sacrificial watchdogs" to viewing them as partners deserving both compensation and protection.

IADS Notes: The complex relationship between retail crime and employee safety represents a growing industry crisis. According to Fashion Network in January 2025 , retail crime reached record levels in the UK, with violence and abuse incidents exceeding 2,000 per day and theft costing retailers £2.2 billion annually. Retail Week's November 2024 research  revealed that 41% of retail workers worry about their safety during peak seasons, with 56% experiencing theft and 51% facing hostile customer interactions. Retail Dive's January 2025 coverage  of Walmart's body camera pilot program highlighted how retailers are shifting focus from loss prevention to worker protection, as 91% of retail security executives report increased shoplifter aggression compared to 2019. The Robin Report's August 2024 analysis  of "untailing" showed how extreme security measures, while protecting assets, can negatively impact both customer experience and staff morale. The industry's challenge lies in balancing effective crime prevention with employee safety and operational efficiency, particularly as economic conditions and reduced prosecution rates (1 in 48 incidents) continue to embolden retail criminals.

In the US, organised retail crime is growing - what to do?

What: UK government announces comprehensive regulation of buy now, pay later services from 2026, requiring affordability checks and enhanced consumer protections for over 10 million users.

Why it is important: The move demonstrates how governments are responding to the growing influence of alternative payment methods in retail, balancing innovation with consumer protection.

Britain is implementing comprehensive regulations for buy now, pay later (BNPL) lenders starting next year, marking a significant shift in the oversight of this rapidly growing payment sector. The new framework will bring BNPL services under consumer credit legislation, requiring providers like Klarna and Clearpay to conduct thorough affordability checks and ensure faster access to refunds. With over 10 million UK users, BNPL has become a significant retail payment option, which the government acknowledges can be useful when used responsibly. However, consumer groups have raised concerns about cash-strapped shoppers using BNPL for essential purchases like food and energy bills. The regulations follow draft plans announced in 2023, responding to the sector's growth of 2 million additional users since 2022. Economic Secretary Emma Reynolds emphasised the need to protect consumers in what has operated as a "wild west" environment.

IADS Notes: The UK's move to regulate BNPL reflects broader concerns about consumer financial vulnerability in retail. According to Drapers' May 2025 coverage , the new regulations will affect more than 10 million UK consumers, requiring providers to conduct thorough affordability checks while ensuring enhanced consumer protections. Financial Times' October 2024 analysis  revealed that problem borrowing in BNPL is growing at least twice as fast as the industry itself, highlighting the urgency for regulatory intervention. Fashion Network's November 2024 report  showed that BNPL options increase consumer spending by 10% and boost purchase likelihood by nine percentage points, while raising concerns about financial vulnerability. CNBC's September 2024 coverage  demonstrated how providers like Klarna were expanding into physical retail locations, making regulatory oversight even more critical. The transition from unregulated "wild west" to structured financial product marks a significant evolution in retail financial services, balancing consumer convenience with responsible lending practices.

Britain to regulate buy now, pay later lenders

What: Marks & Spencer faces multimillion-pound class action lawsuit after cyber attack exposes customer data, leading to significant share price drop and executive compensation cuts.

Why it is important: The unprecedented scale of this breach and subsequent legal action sets a new precedent for retailer accountability in data protection, while demonstrating the severe financial and operational consequences of cyber vulnerabilities.

Marks & Spencer is confronting a significant legal challenge as Thompsons Solicitors initiates a class action lawsuit following a major cyber attack that compromised customer data. The breach, which exposed sensitive information including dates of birth, contact details, and online purchase histories, has triggered widespread concern despite M&S's assurance that no payment details or account passwords were compromised. The financial impact has been substantial, with the company's share price dropping 14% since the incident was disclosed on April 22, leading to a projected £1.1 million reduction in CEO Stuart Machin's compensation package. The incident has particularly affected his performance share plan and deferred bonus, with potential cuts of £831,000 and £233,000 respectively. Senior partner Patrick McGuire from Thompsons Solicitors anticipates this could become their largest data theft case, highlighting the growing legal implications of cyber security breaches in retail. The incident underscores the critical balance between digital innovation and security in modern retail operations.

IADS Notes: The M&S data breach in April 2025 marks a critical escalation in retail cybersecurity threats, with the Scattered Spider group disrupting £3.5 million in daily digital sales and wiping £700 million off the retailer's market value. This incident triggered a chain reaction, as both Harrods and Co-op suffered similar attacks by May 2025. The impact on consumer confidence was significant, with M&S's recommendation rates dropping from 87% to 73%, though underlying trust remained stable at 82%. The breach has transformed the cyber insurance landscape, driving a 10% increase in premiums across the UK retail sector, while highlighting how ransomware now accounts for 30% of retail security incidents, with average losses reaching £1.4 million per attack.

M&S hit with lawsuit following customer data breach