What: This year, the best department store in the US is also the less known outside of the country.

Why it is important: This ranking is based on a survey of more than 10,000 US customer who actually shopped in-person in stores. It is therefore interesting to see that they favour a name which is less widely known internationally and even in the country itself.

In the 2022 edition of the annual Newsweek’s Best Retailers ranking (available here), Von Maur has been named the top department store in the country, before Neiman Marcus, Saks Fifth Avenue, Nordstrom and Bloomingdale’s.

Von Maur is a 150 years-old company, and started to grow out of Midwest, its original region, with stores in Georgia, Alabama, Wisconsin and Michigan states, for a total of 36 stores in 15 states.

They are regularly praised in the specialized press for their customer service (including an interest-free charge card, flexible return policy, free gift wrapping and shipping services), curation and merchandising, and HR policies.

Von Maur named top department store in the US