UPS acquires Happy Returns
What: UPS has acquired Happy Returns, a reverse logistics start-up, from PayPal.
Why it is important: The acquisition enables UPS to provide cost-effective box-free return solutions to online retailers, addressing the increasing demand for efficient reverse logistics services.
Happy Returns helps online retailers by providing box-free return solutions to customers. It will now integrate its services with UPS, including the use of UPS stores as drop-off locations. UPS has previously invested in returns management platforms such as Optoro. The deal is expected to close in the final quarter of the year.
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