What: Enactor is growing fast in expanding its systems in department stores.

Why it is important: They have already equipped Harrods, Magasin du Nord and El Palacio de Hierro.

Macy's has recently implemented a major modernization of its Point of Sale (PoS) systems, led by Technical Engineering Manager, Naga Tirumala Rao Chillapalli. The project involved replacing registers, updating PoS applications, and enhancing backend integrations. This extensive effort required collaboration across multiple departments, including product, business, change management, software vendors, store leadership, and cross-functional teams. Chillapalli highlighted the challenges and successes of managing the project, emphasizing growth, learning, and the significant teamwork involved. The new systems have now been successfully launched at Macy’s Mall of Georgia, with plans to continue building on this momentum to enhance customer and colleague experiences.

In parallel, Enactor has implemented a self-checkout (SCO) system at luxury department store Harrods. Mike Carrell, Founder and Managing Director at Enactor, expressed enthusiasm about the rapid changes in the self-checkout market and the successful launch of the SCO pilot program with Harrods, marking a significant step in their business relationship. Andreas Efstathiou, Harrods' CIO, acknowledged Enactor as a key partner in upgrading their checkout systems, aligning with Harrods’ strategic growth plans. The SCO software, part of Enactor’s single platform architecture that includes mobile PoS, offers flexibility through a hybrid mode for easy transitions between self-checkout and attended checkout. After a successful pilot in the Chocolate Hall, additional terminals were deployed across Harrods based on positive customer feedback.

Macy’s taps Enactor to upgrade their new POS systems