What: Nordstrom created two new senior-level roles, elevating Jamie Nordstrom to chief stores officer and Ken Worzel to chief customer officer.

Why is it important: The changes were triggered by the planned retirements of two Nordstrom veterans: Scott Meden, chief marketing officer, and Geevy S.K. Thomas, president of Nordstrom Rack.

As chief stores officer, Jamie Nordstrom will now oversee operations for Nordstrom Rack, the off-price division, while maintaining his responsibilities as president of Nordstrom stores, a role he has held since 2014.

As chief customer officer, Worzel will be responsible for customer strategy across all touchpoints and will oversee the company’s digital platforms, including e-commerce, digital operations, marketing, credit, and the Nordy Club loyalty program. Worzel will continue to report to Erik Nordstrom.

Nordstrom is seeking a new chief marketing officer to succeed Meden. That person will report to Worzel.

Nordstrom resets senior roles