What: A similar evolution to that of the customer journey is happening in the workplace as employees now require a personalized experience and benefits packages which address the specific needs of each associate.

Why it is important: NMG’s People team has used advanced analytics to drive a renewed focus on four key pillars of the associate experience: total rewards, flexibility, career development, and ESG.

These focuses have had a notable impact on recruitment and retention, with Bloomberg recently reporting that workers are now willing to trade 5% of their compensation for more flexibility. The business’s remote working culture, known internally as the NMG Way of Working, also encourages associates to integrate life and work to accommodate their professional and personal commitments in a way that prioritizes health and well-being.

Neiman Marcus Group transforms the associate experience