What: Marks & Spencer appoints Kara Greatorex as its new chief commercial officer (CCO).

Why it is important: This leadership change signifies a strategic move for Marks & Spencer to strengthen its commercial operations and supply chain management, leveraging Greatorex's extensive experience in retail and e-commerce.

Marks & Spencer has appointed Kara Greatorex as its new chief commercial officer, succeeding Paul Friston, who is stepping down in October 2024 after a 28-year tenure. Greatorex brings nearly 16 years of experience from Aldi UK, where she held various roles, including managing director of national IT, e-commerce, and transformation. Her prior experience also includes a senior management role at Ocado. Alongside her appointment, Jon Downes has been named supply chain and commercial operations director, joining from Morrisons, where he served as commercial director for ambient and non-food. Downes also brings substantial experience from his time at Tesco, enhancing Marks & Spencer's commercial strategy and supply chain efficiency.

Marks & Spencer names new CCO