What: Macy’s has appointed Keith Credendino as the new Chief Information Officer, effective August 4, 2024.

Why it is important: Credendino’s appointment comes at a pivotal time as Macy’s aims to further modernise its technology and enhance customer experience both online and in-store, aligning with the company's growth strategy, "A Bold New Chapter.”

Macy's has announced Keith Credendino as the new Chief Information Officer, succeeding Laura Miller, who is retiring. Credendino, currently the Senior Vice President of Technology Product Development and Customer Experience, will officially assume his new role on August 4, 2024. Having joined Macy’s in 2022, Credendino has been instrumental in enhancing the customer experience at Macy’s and Bloomingdale’s, particularly in launching and supporting the company’s digital marketplace. His contributions also include the redesign of macys.com and bloomingdales.com, and the evolution of their wedding and baby registries. Credendino’s background includes significant roles at Inspire Brands, The Home Depot, InterContinental Hotels Group, and Cox Enterprises. As CIO, he will focus on simplifying and modernizing Macy’s technology stack to better serve today’s consumers and support the company's growth ambitions.

Macy's names new chief information officer