What: Kohl’s has launched The Return Drop at Kohl’s service across over 1,100 locations in the U.S., allowing returns from brands such as Carhartt, Hanes, and Levi’s.

Why it is important: This new service, in partnership with Narvar and Inmar Post-Purchase Solutions, enhances convenience for shoppers and aims to boost foot traffic in Kohl’s stores, following the success of a similar partnership with Amazon.

Kohl’s is expanding its returns services by introducing The Return Drop at Kohl’s at more than 1,100 locations across the U.S. Through a collaboration with Narvar and Inmar Post-Purchase Solutions, Kohl’s will accept returns from brands like Carhartt, Hanes, and Levi’s. Customers can initiate the return process to receive a QR code, and then drop off the item at a Kohl’s location without needing a box or shipping label. This initiative is part of Kohl’s strategy to enhance the customer experience and operational efficiency while shifting focus to its physical stores to reverse recent financial losses. Despite experiencing a 3.4% dip in net sales for 2023 and further declines in Q1 2024, Kohl’s is working on various measures to improve performance and customer satisfaction.

Kohl’s introduces Return Drop service to stores nationwide