What: John Lewis launches a 16-week in-store repair trial in partnership with Timpson Group-owned Johnsons across five branches.

Why it is important: The trial aligns with John Lewis’ circular economy strategy, aiming to extend the lifespan of products and reduce environmental impact, while addressing growing consumer demand for sustainable and repair services.

John Lewis has initiated an in-store repair service trial in collaboration with Timpson Group-owned Johnsons, available in five branches: Oxford, Liverpool, Cheadle, Milton Keynes, and Welwyn. This service, which includes repairs, alterations, laundry, and dry cleaning for any brand, is part of John Lewis' commitment to sustainability. The initiative aims to help customers extend the life of their clothing and homeware, supporting the retailer's circular economy strategy. The trial will assess customer preferences, the types of garments repaired, and the demographics of users. This move is in response to increasing consumer interest in repairs over new purchases, contributing to significant reductions in carbon, waste, and water footprints

John Lewis launches in-store repair trial with Timpson Group