What: To help customers with the cost of holiday shopping amid rising inflation, the retailer has changed its return policy and minimum spend threshold for click-and-collect orders.

Why it is important: This is the first time the retailer has launched such an initiative in September, answering new customer shopping behaviours caused by inflation concerns.

Customers who make purchases now have until January 28th to make returns. As well, the minimum spend for orders to qualify for click-and-collect has been lifted until October 19th.

John Lewis extends return policy & removes click-and-collect minimum