What: John Lewis Partnership chairman, Sharon White, has pledged to get the retailer back to sustainable profit before 2026.

Why it is important: The department store retailer has posted three years of losses but is confident in its five-year recovery plan to get the partnership back to profit.

The retailer’s recovery plan aims to create a broadly based business with brilliant retail at the core, built on excellent customer service, quality, and ethics.

White stated that the retailer’s famous annual bonus would be paid when affordable. The bonus was scrapped last year amid losses of GBP 234 million.

While the plan could require external investment, White assured that its employee model wouldn’t be going anywhere.

John Lewis chair promises profits before 2026