What: Chinese department store chain Intime is massively deploying AI-based systems to earn productivity points.

Why it is important: Every retailer is watching what is taking place in this space, as everything remains to be invented.

At the 2024 Supplier Conference, Intime Retail Group's Chairman and CEO, Chen Xiaodong, highlighted the significant impact of AI on the company's operations. Over the past year, Intime Department Store has integrated AI large models into its existing digital framework alongside a new Mall Operating System (MOS system). This initiative has extended to the full deployment of AI robots at various in-store counters. The incorporation of AI technologies has substantially boosted operational efficiencies, with AI-driven sales now constituting up to 15% of the total sales volume, indicating a growing trend in their contribution to the business.

Intime Department Store leverages AI to boost counter sales by 15%