Despite this year’s bumpy road for retailers, Inter Ikea Group has announced stable retail performance with EUR 39.6 billion of sales by franchisees (compared to EUR 41.3 billion in FY 2019). The group benefits the consumers spending more time home with online retail sales that have increased 45% this year, while the Ikea website has welcome 4 billion visits, expanding to three new markets this year (including China). Ikea plans to expand in new markets like Mexico and the Philippines during FY21 and will keep opening new locations in existing markets.

“The Ikea website, stores and other locations complement each other to create a great customer experience all the way around. We’re pleased about online sales growth, but also very happy that customers still love our stores. People want to touch and try our products or get personal help. As a result, we welcomed 825 million visitors to stores and opened 33 new locations this year,” says Inter Ikea Group CEO Jon Abrahamsson Ring.

Ikea delivers stable retail performance in a year of homecoming

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