Canadian chain reinventing bookselling
News
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Mar 2021
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The New York Times
What: Canadian bookstore chain is adding departments to its core book offer.
Why it is important: Many ideas for real department stores an reasons to reconsider entering the book market.
Indigo is experimenting with a new model of a “cultural department store” where customers who enter to browse through books often end up lingering as they impulsively shop for slippers, bowls, a knife set or a cookbook. It extends to food, health and wellness, and home décor. It is also offering its own brand merchandise.
How a Canadian Chain Is Reinventing Book Selling
