What: Bruce Nordstrom, former leader of Nordstrom Inc. and grandson of the founder, has passed away at age 90.

Why it is important: Bruce Nordstrom played a pivotal role in transforming Nordstrom Inc. from a regional shoe store into a nationally recognized upscale department store. His leadership not only expanded the company's footprint but also cemented its reputation for exceptional service and quality. His management approach and business acumen left an indelible mark on the retail industry, making his legacy influential both within and beyond the company.

Bruce Nordstrom, known for his deep commitment to customer service and quality, led Nordstrom Inc. through significant periods of growth, including the launch of the first Nordstrom Rack and the company's national expansion. Starting his career at just nine years old, he was deeply involved in the family business from a young age. His leadership style was characterized by a hands-on approach and a dedication to understanding both employees' and customers' needs. Under his stewardship, Nordstrom became known not just for retail but for its ethos of treating employees and customers like family, a principle that has guided the company through decades of change. Bruce's contributions extended beyond business; he was also recognized for his philanthropic efforts, significantly impacting healthcare and community services. His passing marks the end of an era for the Nordstrom family and the broader retail landscape, leaving behind a legacy of innovation and compassionate leadership.

Bruce Nordstrom, retail titan, ultimate ‘Shoe Dog,’ dead at 90