What: Unmanned stores are expanding in London.

Why it is important: While they are an obvious asset in a talent-short world, automated stores also need to convince the general public that they are a progress. The notion of data privacy is often mentioned.

The Economist follows up the opening of the new J Sainsbury automated store in London, the latest to open a checkout-free store in Holborn, and the first one to have Amazon’s “just walk out” technology license. It is the second time they have this initiative, as they already tried in 2019 during 3 months. In the same street, Amazon and Tesco have also opened unmanned locations.

Customers need a QR code to enter the store, but then, once inside, they just have to place items in a bag and walk out, thanks to sensors and cameras which enable the retailer to invoice the right articles directly on the customer’s credit card account. While some believe that this is the future for retail, especially in rural areas where cost of staffing is high, the English newspaper also echoes opinions from customers who remain to be convinced.

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