Amazon begins charging for some returns made to the UPS Store

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Apr 2023
 |  
Retail Dive
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What: The retailer will be charging a fee to customers who make returns at the UPS store if a free option is within the same distance or closer to the customer’s delivery address.

Why it is important: Amazon is finding ways to cut costs across its organization and adjusting many of its established strategies as it adapts to a slowdown in demand.

While a free option for customers to return their item will always be offered, customers who prefer to make a return at UPS stores may be charged a USD 1 fee if an Amazon Fresh, Whole Foods, or Kohl’s location is closer or within the same distance of their delivery address.

UPS has 4,768 locations in the US, outnumbering Kohl’s with 1,170, Whole Foods with 524, and Amazon Fresh with 44.

Handling returns is not cheap and reducing the expense on Amazon’s operations comes in addition to other cost-cutting measures that the retailer has taken recently, including layoffs and the closure of warehouses.


Amazon begins charging for some returns made to the UPS Store